Manor Road Surgery - Ratings and reviews
Reviews
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Review titled Bad personal skills
Rated 2 stars out of 5
by Anonymous - Posted on 22 April 2024
I was seen by a doctor who did not introduce themselves or ask what the problem was and instead just looked at me waiting for me to start. An important point about attending a GP appointment is feeling comfortable to disclose all information so the doctor can get a good idea of the problem. I did not feel comfortable at all.
Visited April 2024
Review titled Manor Road Surgery
Replied on 22 April 2024
We are sorry to hear of your experience, please contact the practice manager, Julie Tullett by emailing selicb.mrs@nhs.net
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Review titled Couldn't care less
Rated 2 stars out of 5
by Anonymous - Posted on 04 May 2023
Impossible to contact. Reception cannot take down messages accurately. Wrong prescriptions. Referrals to places that do not do the required procedures.
Visited May 2023
Review titled Manor Road Surgery
Replied on 09 May 2023
Dear patient Thank you for taking the time to review our Practice. Please contact me directly at the Surgery to discuss the issues you have been experiencing. Many thanks Julie Tullett Practice manager vta@nhs.net
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Review titled Cold and dismissive GP
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2022
I have been registered at this surgery for a number of years now and always been happy with the service from everyone, however, my recent appointment was the extreme opposite. I saw a different GP to my regular and now wish I had waited. The GP I saw was extremely rude, dismissive and hardly listened to what I had to say and just reeled off information as if they were reading a script. Whilst I was talking about why I had made the appointment, they were looking around the room, checked their mobile phone, at one point they started picking/cleaning their fingernails and looked completely disinterested the entire time. Going to the GP isn’t my favourite activity and not something I make a habit of but I will make an appointment when necessary and this was one of those times. I don’t expect to be treated like a small child and lavished with attention and a fluffy bedside manner but the GPs demeanour and attitude was extremely cold and uncaring. I left feeling like a hypochondriac, even though I had no reason to feel that way given the reasons behind making the appointment. I have a job where I have to deal with people on a daily basis and I know it can be trying but this was unacceptable. I will be registering with another GP. Shame on you!
Visited September 2022
Review titled Manor Road Surgery
Replied on 10 October 2022
Dear Patient Thank you for your review. I am sorry to hear that you felt unheard during the recent consultation at our Practice. Please contact me directly at the Surgery on vta@nhs.net so we can discuss this further. Many thanks Julie Tullett Practice manager
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Review titled Welcoming new practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2022
After moving into the area I have found this practice to be very welcoming & also thorough. As a clinically vulnerable person I was concerned about leaving my very good former GP practice, but I am happy to say that Manor surgery has taken great care to get to know me and work with my complex medical case with excellent care and understanding. GPs provide such a crucial service, especially so in these challenging times. Thankyou so much.
Visited May 2022
Review titled Manor Road Surgery
Replied on 19 May 2022
Thank you very much for taking the time to review our practice. I will be sure to pass this on to the rest of the team. Many thanks Julie Tullett Practice manager