Manor House Surgery - Ratings and reviews
Reviews
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Review titled The best treatment at an excellent practice
Rated 5 stars out of 5
by Lynn Kennington - Posted on 15 December 2023
My doctor has gone to great lengths to investigate my illness through a variety of tests. She has interpreted these tests and explained to me everything I need to know. I have been given good advice and I feel positive about my future health. Our family feel very fortunate to have such a wonderful doctor.
Visited December 2023
Manor House Surgery has not yet replied.
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Review titled Wonderful service
Rated 5 stars out of 5
by Catherine Watson - Posted on 01 April 2023
I’ve had great support from this practice, particularly in the last year as I moved up full time. I get same day responses to requests made via the app and phone calls, which is even better than some private services! All the doctors and nurses and other medical staff I have had contact with have been very caring. Thank you all!
Visited March 2023
Manor House Surgery has not yet replied.
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Review titled Wonderful practice.
Rated 5 stars out of 5
by Kenneth Surtees - Posted on 07 January 2023
Absolutely par excellence service. I simply can’t fault this surgery at all; from the girls who work there to excellent doctors such as Dr David Royal. Professionalism personified.
Visited January 2023
Manor House Surgery has not yet replied.
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Review titled Excellent same day service
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2022
I recently needed same day appointments for acute medical problems on two occasions. On both occasions I was given an appointment with a GP within 3 hours that day and assessed and treated appropriately. I am particularly impressed as I’m aware of the extreme pressure and demand general practice is under at the moment. Thank you.
Visited November 2022
Manor House Surgery has not yet replied.
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Review titled Very Resposive
Rated 5 stars out of 5
by Jane Doyle - Posted on 27 November 2022
Recently required new medication due yo a change in condition. Advised by the team at the hospital at 11am, email sent through to the GPs. Text received from GP to say medication was prescribed and script sent to pharmacy. Picked up meds that evening from Pharmacy. Excellent support and team work between Salford Royal, Manor House staff and Tesco to get me the meds I needed on Friday before the weekend! Thankyou
Visited November 2022
Manor House Surgery has not yet replied.
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Review titled Flu jab
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2022
I attended the surgery for my annual flu jab,after receiving a text message to make an appointment. I attended as arranged and waited in a busy clinic for over half an hour. This is because the nurse was busy. I am not complaining, merely suggesting that the surgery reverts back to having flu jab clinics as they did last year during covid. I received my jab within ten minutes of queueing and it was brilliant. It was very well organised and there was one nurse doing the vaccinations. I really like my doctors and staff at the surgery and as I say, this is not a complaint,just a suggestion.
Visited October 2022
Manor House Surgery has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Jenny Chalmers - Posted on 26 September 2022
Firstly they never have appointments regardless of how important the situation is. When you do finally get in they say it’s for the following week, phone appointments are always missed. Prescriptions are never sent to the chemist and the communication between them is non existent and I’m constantly chasing. Just awful
Visited September 2022
Review titled Manor House Surgery
Replied on 27 September 2022
We are sorry to hear you have been dissatisfied with our appointment and prescription processes. We are unable to comment on individual cases. Please contact a member of our management team on 01457 860860 to discuss.
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Review titled Great if you are not ill
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2022
Saw GP -never heard of my condition. Very worrying when your highly paid GP is Googling on their computer whilst you are sitting in the consulting room!
Visited September 2022
Review titled Manor House Surgery
Replied on 27 October 2022
Our Clinicians use online resources regularly to ensure that our patients receive best care following most up to date clinical guidelines. This also helps us keep up to date with latest developments in the medicine.
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Review titled Nice people.
Rated 5 stars out of 5
by Kenneth Greenough - Posted on 29 September 2022
The staff at Manor House, Doctors,Nurses and receptionists are all very helpful and competent. My only gripe is the often long wait to get phone calls answered, very annoying if you're paying for the call. I can't fault the attention received on my frequent visits. It's a very busy practice and of course, the population of Glossop keeps growing at an ever faster rate.
Visited September 2022
Review titled Manor House Surgery
Replied on 03 October 2022
We are very pleased to hear that you are happy with the care and treatment you received from our staff here at Manor House Surgery. It is always encouraging for staff to receive positive feedback. Following patient feedback, we have reviewed our telephone statistics and have made some changes. We are currently experiencing a high service demand, but we can confirm that our lines have been fully staffed during our busy periods. We have now introduced dedicated lines for specific queries. For example, appointment booking, blood results, referrals, etc... By introducing dedicated lines for specific queries, we hope this will help us improve our patient experience. We value all comments from patients and their families. It was extremely kind of you to take the time to provide feedback. We will ensure that your comments are shared with our team. Thank you.
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Review titled No appointments available
Rated 1 star out of 5
by Mr alex dean - Posted on 05 April 2022
I am in severe pain and called the surgery for an appointment, having waited for over two weeks before they had an appointment i was sent a text message the day before saying it was cancelled and to call and make an another appointment. Not acceptable
Visited April 2022
Review titled Manor House Surgery
Replied on 06 April 2022
We are sorry to hear you are having difficulties. We are unable to comment on individual cases. Please contact a member of our management team on 01457 860860 to discuss.