Major Oak Medical Practice - Ratings and reviews
Reviews
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Review titled General Bad Service
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
There is a general lack of care at this practice. My latest experience was having to wait for 1 hour and 20 minutes for my appointment which was with a registrar who asked me what I thought the issue was and how was I going to manage it, not my job that’s why I was there. During my wait the head doctor left, there were 7 people waiting to be seen, including a baby. At a previous appointment, as a cancer patient, I asked the doctor about the flu jab and Covid jab. I was told to speak to the nurse to see what she thought. As a vulnerable patient surely the doctor should know whether I should have them. My husband has been offered both as he lives with a vulnerable person! I have also been removed from the online booking option due to a missed appointment, which I never received a confirmation text for. It is one rule for the patients as when the doctor didn’t bother ringing me for a telephone consultation I bet he didn’t get reprimanded. When I rang to question it I was assured he’d ring, he did the following afternoon. He proceeded to tell me he had me booked in for a face to face appointment. The service and card are rubbish at this practice and I can see that it won’t get any better with all the new houses going up.
Visited April 2024
Major Oak Medical Practice has not yet replied.
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Review titled No contact
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2024
Had a telephone appointment today And the doctor didn’t even ring me. I called the receptionist 3 times. Everytime they told me a different story that the gp does the telephone apts between face to face apts And can call until 8pm Despite my apt on my mobile app saying 0915. It is now 19:57 in the evening and no doctor has rang me to review my blood results with me. Utterly disappointed
Visited January 2024
Major Oak Medical Practice has not yet replied.
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Review titled Wonderful service
Rated 4 stars out of 5
by Lois Hickman - Posted on 14 December 2023
Rang late in the day about my poorly grandaughter. Receptionist was kind, calm and very supportive. She explained there were no appointments but took the details and explained she would speak to the duty doctor and would call. Thankfully she was seen by a doctor. We are very grateful for all the support we were given, it made a big difference to an anxious family. Thank you so much
Visited December 2023
Major Oak Medical Practice has not yet replied.
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Review titled Excellent Doctors
Rated 5 stars out of 5
by Mrs Isabelle Benn - Posted on 10 October 2023
Supportive, patient, caring and always go the extra mile. Very lucky to have have this surgery and their staff. Never had a bad experience.
Visited August 2023
Major Oak Medical Practice has not yet replied.
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Review titled Medication problems
Rated 3 stars out of 5
by Anonymous - Posted on 26 August 2023
I order my medication electronically. Last time my medication was unavailable at all local pharmacies, but I wasn't aware of this at the time. I was told to phone round everywhere to see if I could get it. Then I was told by a local pharmacy that this medication is out of stock everywhere and I needed to get it changed to something else before I could get it. Eventually I got something else. Then on Tues 22/08 when I tried to order again I ordered the replacement drug in case the original was still out of stock. On Fri it had still not been issued so I rang the surgery. I was told it was my responsibility to check if the original was in stock as nothing could be issued until I had done this. I was then given the wrong number for Tesco pharmacy, but eventually found it myself and was told it was in stock. I then rang the surgery back to request it as a matter of urgency as I was running low. It is now Sat afternoon and it has still not been sorted. This is very stressful as I am in pain and this keeps happening. I have complained directly to the surgery before and been promised these issues will be addressed, but as yet I remain unconvinced.
Visited August 2023
Major Oak Medical Practice has not yet replied.
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Review titled Fight for medication....again
Rated 2 stars out of 5
by JOANNE - Posted on 28 July 2023
Absolutely ridiculous when requesting medication, guidelines state giving 4 days to enable GP and chemist time to fulfill request yet here I am again risking being left with no pain relief over weekend!! Request for regular pain relief 3 days ago and this has still not been looked at by GP.... unable to walk without this and now being told it can't be guaranteed to be ready for tomorrow. What has happened to patient care.....I am sure I am not the only one who has to fight constantly to get care and medications. Why should the chemist have to rush to complete the prescription for patients when gp takes so long to accept requests and send through. All under pressure but patient care should be paramount!
Visited July 2023
Major Oak Medical Practice has not yet replied.
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Review titled Expert and professional care
Rated 5 stars out of 5
by Malcolm A Wilkinson - Posted on 19 July 2023
Following a year of many different serious health problems I have received nothing but excellent care from this surgery and the senior partner particularly has given me expert care . His manner is both professional and caring .
Visited June 2023
Review titled Major Oak Medical Practice
Replied on 23 July 2023
Dear Mr Wilkinson Thank you for sharing your recent experience with us. I am glad that you rated our service as excellent in particular the care received from the senior partner. Your comment has been forwarded to the senior partner who appreciates your kind feedback. Kindest regards Jacquie Practice Manager
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
I liked the fact that my medical issue did not take up the GP’s time and resolved by the local pharmacist on the same day and prescribed medication after a consultation, apparently this is a new procedure they are trialling, well done! Hopefully this will ease the pressures The receptionist are always very helpful & professional
Visited May 2023
Review titled Major Oak Medical Practice
Replied on 23 July 2023
Dear Patient Thank you for taking the time to comment on our services. I am glad that you find the new service "Community Pharmacy Consultation Scheme" is helpful and that our receptionist is always helpful and professional. Your comments are shared with our staff who appreciate your feedback. Kindest regards Jacquie
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Review titled Ridiculous procedures
Rated 2 stars out of 5
by Anonymous - Posted on 11 April 2023
Iv tried for several days now to get an appointment. Each time I ring at the told 8am the line is disconnected or busy. When I finally get through with over 40 tries in half an hr all the slots are booked. They refuse to do prebooked appointments to see the gp, I can't get booked in for the blood tests for some reason either. As a person who is at work at 8am Mon to Fri to take the time off to ring for 30mins on average to be told it was a waste of time is ridiculous. Who are they not providing precooked appointment options yet? I can not take a day off work on a random day in the hope I'll be seen that day at the gp only ro find I won't. This is not appropriate way of managing patients who are not Yet seriously ill.
Visited April 2023
Review titled Major Oak Medical Practice
Replied on 12 April 2023
Dear Patient I am sorry to hear about your negative experience in relation to appointments bookings. We were experiencing extra demand specially around public holidays and school breaks. We have some online appointments to be booked directly by patients who have online registrations. Please could you call me to discuss your feedback further and assist you with your booking. Kindest regards Jacquie Mikhail Practice Manager
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Review titled Patient neglect
Rated 2 stars out of 5
by JOANNE - Posted on 29 December 2022
After being seen in a&e a week ago and prescribed pain relief for back disc injury and trapped nerve called for follow up on worsening pain and further pain relief yesterday to be told procedure is to see physio not gp despite fact they can't prescribe. Seen by physio today who was very understanding and issued sick note with follow up review appointment and sent urgent request for GP to sort pain management after explaining only having 2 prescribed pain killers left from hospital. This was at 08.40 and having heard nothing by 17.00 called to be told by the poor receptionist that go had stipulated that nothing will be prescribed without seeing me....so why have the crazy procedure of seeing physio first ???.... appointment made for tomorrow despite me pointing out the fact I am left with no pain relief for over 24hrs and no GP clarification of this....waste of time on my behalf and the physio trying to help me!! This surgery has some ridiculous procedures which are not favourable to patients and this is deemed neglectful to myself to be left with just paracetamol for a disc injury or take someone else medication which is hypocritical of me as a practioner myself. No faith in this surgery at all lately.
Visited December 2022
Review titled Major Oak Medical Practice
Replied on 20 January 2023
Dear patient Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact me on 01623 822303. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kindest regards Jacquie Mikhail