Maidstone Road Surgery
262 Maidstone Road, Chatham, Kent, ME4 6JLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 4 stars out of 5
by Anonymous - Posted on 09 June 2023
Changed surgeries recently because the last one was so awful with rude and unhelpful staff. This one is so much better with friendly and helpful reception staff and a lovely practice nurse
Visited June 2023
Review titled Maidstone Road Surgery
Replied on 12 June 2023
Dear Patient Thank you very much for taking the time to write this review. It is great to hear you are happy with the staff and service you have so far received at Maidstone Road Surgery. Kind regards Katy Hutchinson - Practice Manager
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Review titled Dreadful care and attitude
Rated 1 star out of 5
by Mr W W Howe - Posted on 16 June 2023
Virtually impossible to get an appointment. Rude,uncaring , dismissive staff. Practice manager is condescending, patronising and lacks any empathy. My family have the misfortune to all be registered there. One has mental health issues and was told by the doctor to "get a grip" very helpful indeed! They do not open on Saturdays so good luck if you're in work. To get an appointment you have to ring at 8am, again if you work good luck with that. By 8am and one second you're about number 30 in line so by the time you get an answer, there are no appointments left. Face to face appointments are nigh on impossible to get, mostly it's over the phone and it's as and when they get round to it so the second your not by the phone and it rings, you've missed your chance. If I were to describe this practice in one one it would be "omnishambles
Visited June 2023
Review titled Maidstone Road Surgery
Replied on 19 June 2023
Dear Mr Howe Thank you for taking the time to write this review. I am sorry to hear of your experience at the surgery. I hope to respond to your comments below:- Unfortunately the surgery does not open at weekends, however we do have access to booking appointments on the PCN system and appointments are offered on a Saturday and Sunday but will be at another surgery. The surgery offers patients the choice of booking face to face appointments or telephone appointments and 80% of the appointments are now face to face. There are 3 administrators answering the telephones at 8am and they do their very best to offer on the day or the next available appointment. All staff are fully trained and caring. However I appreciate your feedback and will share this with the team and discuss this at the next Admin meeting. If you would like to discuss things further, please do not hesitate in contacting the surgery. Kind regards Katy Hutchinson - Practice Manager
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Review titled Much improved
Rated 4 stars out of 5
by John Lary - Posted on 30 June 2023
I called this morning and was offered a face-to-face appointment in the early morning. The doctor saw me on time and was very thorough in her examination of my injury. This resulted in 3 referrals to various clinics and the necessary paperwork was made available promptly. The improvement in access to medical care at the surgery under the current regime is remarkable. The reception staff continue (as they always have been) to be helpful and friendly.
Visited June 2023
Review titled Maidstone Road Surgery
Replied on 11 July 2023
Dear Mr Lary Thank you very much for taking the time to write this review. It is lovely to hear your feedback and I will share this with the admin team and the clinician. Many thanks Katy Hutchinson - Practice Manager
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Review titled Doctor listened to me
Rated 4 stars out of 5
by Pam Manser - Posted on 28 June 2023
The doctor listened to me. Examined me. Careful with my problem, have me clear instructions and that I needed an X ray, then what happens after.
Visited June 2023
Review titled Maidstone Road Surgery
Replied on 11 July 2023
Dear Mrs Manser Thank you very much for taking the time to write this review and share your experience of the surgery. I will forward this lovely review to the clinician. Many thanks Katy Hutchinson - Practice Manager
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Review titled Great improvement
Rated 3 stars out of 5
by Umme - Posted on 28 June 2023
Had a review with GP to discuss Radiology reports. The GP was very reassuring. Gave the good news that there was no evidence of malignancy. The GP then was happy to go through the events of the last 6 weeks and discuss the plan for the next 2 weeks. There was no clock watching. It was all about me as the patient.
Visited June 2023
Review titled Maidstone Road Surgery
Replied on 11 July 2023
Dear Umme Thank you very much for taking the time to write this review. It is lovely to read your review, this will be shared with the team. Receiving reviews helps the surgery learn and improve. Many thanks Katy Hutchinson - Practice Manager
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Review titled Friendly staff
Rated 4 stars out of 5
by Anonymous - Posted on 02 June 2023
Staff all seem friendly, Nurse is very good with getting the children's vaccinations done fast and well
Visited June 2023
Review titled Maidstone Road Surgery
Replied on 12 June 2023
Dear Patient Thank you very much for taking the time to write this review. It is always great to hear such positive feedback and this will be shared with the team at Maidstone Road. Kind regards Katy Hutchinson - Practice Manager
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Review titled Visiting doctor
Rated 3 stars out of 5
by Gill Hatten - Posted on 02 June 2023
This visiting doctor was excellent although he wants to retire he was old school someone who listened and engaged with you the patient and you weren’t rushed .
Visited June 2023
Review titled Maidstone Road Surgery
Replied on 12 June 2023
Dear Gill Thank you very much for taking the time to write your review. I have shared this with the clinician you saw. All feeback is greatly received and it good to hear your experience at the surgery was good. Kind regards Katy Hutchinson - Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 03 May 2023
Was not impressed with the way I was received,was told to be quick before I had spoken One word,medic seemed quite rude.musnt complain must I.
Visited May 2023
Review titled Maidstone Road Surgery
Replied on 22 May 2023
Dear Patient Thank you very much for taking the time to write this review. I am sorry to hear that your experience with the surgery was not to our normal standards. If you would like to contact me, I would be happy to discuss this further. Many thanks Katy Hutchinson - Practice Manager
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Review titled Fab Pharmacist
Rated 4 stars out of 5
by BPR - Posted on 16 May 2023
The Pharmacist here is wonderful. Lovely, personable and knowledgeable. My blood pressure is down to levels I've not seen before and I'm prompted to book follow up appointments (left to my own devices likely won't happen).
Visited May 2023
Review titled Maidstone Road Surgery
Replied on 22 May 2023
Dear Patient Thank you so much for taking the time to write this lovely review for our Pharmacist Bukky. I have passed this review onto her and also shared with the team. Kind regards Katy Hutchinson - Practice Manager
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Review titled Great team
Rated 5 stars out of 5
by Colin Thomas - Posted on 25 May 2023
Always friendly and efficient. There have been many changes and most have been positive. Thank you for taking care of us
Visited May 2023
Review titled Maidstone Road Surgery
Replied on 12 June 2023
Dear Colin Thank you very much for taking the time to write this review. It is great to hear you are happy with everything at the surgery. Kind regards Katy Hutchinson - Practice Manager