Maidstone Road Surgery
262 Maidstone Road, Chatham, Kent, ME4 6JLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Nyarai Gurure - Posted on 20 October 2023
The response time I got from the surgery was very short. The service I got from all staff members was splendid. Keep up the good work.
Visited October 2023
Review titled Maidstone Road Surgery
Replied on 21 November 2023
Dear Nyarai Thank you very much for taking the time to write this review. All reviews are shared with the team, this is to help the surgery to learn and improve. Kind regards Katy Hutchinson - Practice Manager.
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Review titled Hopes dashed
Rated 3 stars out of 5
by DAVID HAYWARD - Posted on 12 October 2023
After leaving a review here in September, about no COPD review, on the 29th of September I received a text message asking me to make an appointment, great I thought, asked the person on the other end of the line if I would be seeing a GP, no she said you will be seeing a nurse, ok I thought its better than nothing, go up there today and low and behold I was told that I do not have an appointment, whoever was on the other end of the phone line failed to put it on the system...
Visited October 2023
Review titled Maidstone Road Surgery
Replied on 17 October 2023
Dear My Hayward Thank you for taking the time to write this review. I can confirm that we discussed your concerns and I can confirm that it was an administrative error and I do apologies. All feedback is discussed in our clinical and admin meetings to help the surgery to learn and improve. Many thanks Katy Hutchinson - Practice Manager
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Review titled Lovely practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2023
Was seen on time by a lovely nurse who was very friendly the receptionist were very welcoming too I would definitely recommend this practice
Visited October 2023
Review titled Maidstone Road Surgery
Replied on 21 November 2023
Dear Patient Thank you very much for taking the time to write this review. I have shared this review with the team and it was greatly received. Kind regards Katy Hutchinson- Practice Manager.
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Review titled An excellent experience
Rated 5 stars out of 5
by Kim Parnell - Posted on 13 October 2023
The new GP is professional, knowledgeable and empathetic. All my questions were answered fully and I was given ample time to discuss any concerns. She is a breathe of fresh air.
Visited October 2023
Review titled Maidstone Road Surgery
Replied on 17 October 2023
Dear Mrs Parnell Thank you for taking the time to write this review. It is lovely to receive such positive and kind feedback. All feedback is discussed in our clinical and admin meetings to help the surgery to learn and improve. Many thanks Katy Hutchinson - Practice Manager
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Review titled Excellent service from Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2023
Had appointment for follow up ecg which was carried out professionally and efficiently. The nurse was very friendly and approachable and went the extra mile to reassure me.
Visited October 2023
Review titled Maidstone Road Surgery
Replied on 21 November 2023
Dear Patient Thank you very much for taking the time to write this review. All reviews are shared with the team, it is lovely to hear you are happy with the service we offer. Kind regards Katy Hutchinson - Practice Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Mark Dray - Posted on 05 September 2023
Everyone at Maidstone Road surgery is friendly and helpful. They treat everyone with kindness. All the people here put you at ease and the help they have given my wife and I this week has been fantastic. Thank you.
Visited September 2023
Review titled Maidstone Road Surgery
Replied on 07 September 2023
Dear Mr Dray Thank you so much for taking the time to write this review. I will share this with the team, who will be very happy to read this, all reviews are discussed, this helps the surgery to learn and improve. Many thanks Katy Hutchinson - Practice Manager
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Review titled Local gp practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 September 2023
Evening appointment, practice was empty, receptionist was polite in booking in. Seen on time .doctor was receptive and understanding.
Visited September 2023
Review titled Maidstone Road Surgery
Replied on 17 October 2023
Dear Patient Thank you for taking the time to write this review. It is lovely to receive such positive and kind feedback. All feedback is discussed in our clinical and admin meetings to help the surgery to learn and improve. Many thanks Katy Hutchinson - Practice Manager
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Review titled Good pastoral support
Rated 5 stars out of 5
by Cosmas Anyakudo - Posted on 12 September 2023
The doctor I saw was extremely empathetic and careful. He showed great pastoral care. He listened carefully and was apparently thorough in his diagnostic enquiry in the limited time I know they have to turn over patients. The administrative assistants are very responsive also.
Visited September 2023
Review titled Maidstone Road Surgery
Replied on 17 October 2023
Dear Mr Anyakudo Thank you for taking the time to write this review. It is lovely to receive such positive and kind feedback. I will forward this lovely message to the Dr. All feedback is discussed in our clinical and admin meetings to help the surgery to learn and improve. Many thanks Katy Hutchinson - Practice Manager
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Review titled A very good service
Rated 5 stars out of 5
by Kim Parnell - Posted on 22 September 2023
A very friendly and professional practice. The nurse practitioner is friendly and thorough. I was seen promptly and all my questions were answered.
Visited September 2023
Review titled Maidstone Road Surgery
Replied on 17 October 2023
Dear Mrs Parnell Thank you for taking the time to write this review. It is lovely to receive such positive and kind feedback. All feedback is discussed in our clinical and admin meetings to help the surgery to learn and improve. Many thanks Katy Hutchinson - Practice Manager
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Review titled Focused / Helpful Consultation
Rated 4 stars out of 5
by Anonymous - Posted on 19 September 2023
Pharmacist provided a professional / personable / helpful consultation. Made up for the curtness/tone of the reception: "Yes"... "Take a Seat". Clinical services have greatly improved of recent - but still scope for improvement in respect of patient reception.
Visited September 2023
Review titled Maidstone Road Surgery
Replied on 17 October 2023
Dear Patient Thank you for taking the time to write this review. It is lovely to receive such positive and kind feedback. All feedback is discussed in our clinical and admin meetings to help the surgery to learn and improve. Many thanks Katy Hutchinson - Practice Manager