Magnolia House Surgery
Magnolia House, Station Rd, Sunningdale, Ascot, Berkshire, SL5 0QJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice and excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 04 February 2025
Had an E-consultation in the morning followed by a face to face that afternoon with the Doctor. Very thorough and friendly. I was very surprised how quickly the process went. Couldn’t recommend them enough.
Visited February 2025
Magnolia House Surgery has not yet replied.
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Review titled Absolutely brilliant!
Rated 5 stars out of 5
by M.Imsirovic - Posted on 16 January 2025
Contact today with doctor over phone after econsult- wonderful- kind , caring , responsive and sensible. I don't know why others are moaning- the NHS is massive so things do not go to plan sometimes. We are so lucky to have it- huge thank you to all at the practice. You doing a difficult job brilliantly!
Visited January 2025
Magnolia House Surgery has not yet replied.
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Review titled Fantastic Family Practice
Rated 5 stars out of 5
by Mrs Kate Pope - Posted on 01 August 2024
I cannot praise this practice highly enough. Kind, patient, helpful and supportive from the reception staff through to the Drs themselves. I am grateful to have this service locally. We were seen over Christmas, short notice and the Dr took the time out to explain to us how we could move forward and manage a difficult health condition and ever since they have always been available to help with both admin and treatment with no stress or delay. Can't thank them enough for helping us.
Visited July 2024
Magnolia House Surgery has not yet replied.
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Review titled Extremely unhelpful practice
Rated 1 star out of 5
by John Burgess - Posted on 01 July 2024
First impressions of this practice is of a building and car park that us in urgent need of major surgery. I had my annual review and was informed by the doctor that I had suffered a heart attack back in October 2023. This wasn't the case and I can only think the doctor couldn't read my notes or didn't understand the medical terminology. My wife has submitted tests for analysis which have gone missing, they blame the computer. My wife had a telephone appointment with one of the doctors who was blunt and unsympathetic. When we visited the surgery very recently for some urgent assistance and immediate help we were sent away with a urine sample bottle by the receptionist. When we first joined my wife asked for a repeat prescription which we had been granted by our previous practice and was refused by the receptionist who said 'just because you had it at your previous practice doesn't mean you can have it here'. Who is running the place the receptionists or the doctors? It's impossible to get a face to face appointment, little wonder the A&E's are overstretched. I get the impression that patients are an awful inconvenience. We will be seeking a new caring practice asap.
Visited June 2024
Magnolia House Surgery has not yet replied.
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Review titled doctors not interested and certainly do not follow up.
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
Impossible to see a doctor. The big recurring words are Paramedic, or Triage team. doctors must be hiding? and after finally getting the e consult done ( not easy when you don't feel well) , the non doctor person starts the conversation with ' how can I help, please tell me what the problem is' having not bothered to read all the info on the detailed e consult. Some great doctors, but they don't stay. Only the bad ones stay. and the actual house is filthy. No point talking with the practice manager, nothing changes, only gets worse. and after insisting to see a doctor, you get sent to another centre where you see a nurse. Complete collapse of a once good practice that sits on past , olden days achievements. Wake up please, and do better
Visited January 2024
Magnolia House Surgery has not yet replied.
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Review titled No care. No concern. No appt for 3 years!
Rated 1 star out of 5
by Linda Firmani - Posted on 15 November 2023
Filled in online form yesterday morning as could not get through on the phone in 35 minutes. Need help as in pain. Called and told a referral to a specialist takes 28 days.The business is not fit for purpose as with the NHS!
Visited November 2023
Magnolia House Surgery has not yet replied.
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Review titled Very good service
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
Easily contacted practice on phone. GP called back later for info and to arrange face to face appointment on same day. Good consultation with problem diagnosed and necessary prescription sent to local pharmacy. All very efficient.
Visited June 2023
Review titled Magnolia House Surgery
Replied on 15 June 2023
Dear Patient, Thank you so much for your kind feedback, we are happy to hear that you received swift and effective care from our clinical team. I have passed your feedback onto the Team. Kind regards, Nadine Kencroft Practice Manager