Reviews

Displaying 1 to 2 of 2

1. Review titled Appalling receptionist

   ★★★★

   Rated 4 stars out of 5

   by Anonymous - Posted on 17 August 2023

   I attended the surgery today, first time in a while to write out a repeat prescription. Been a patient for 25 years and up to now have always been greeted with professional and helpful staff until today. I rang the desk bell and waited, no response, I waited a few minutes and could see admin staff inside the office not on the phone, I rang the bell again although the notice besides it advised not to as staff could be busy on the phone, they weren’t, surgery was empty and I had a job to get to. I was greeted by the most obnoxious receptionist ever who ticked me off for ringing the bell twice. I sincerely recommend training is provided in customer service.

   Visited August 2023

   Report as unsuitable

   Lyppard Grange Medical Centre has not yet replied.

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2. Review titled Extremely bad service

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 05 December 2022

   I ordered my repeat medication two weeks ago through the NHS app to be sent to my nominated pharmacy. It was very important daily medication that was not sent to my pharmacy and instead printed at the doctors. After ringing the surgery to say how disappointed I was with the service that no one had acted on my behalf to sort this medicine for me I was rudely just cut off by the admin lady on the phone. I was highlighting that I hoped no one else had the problem again and maybe training needs to take place. I am absolutely astounded by how rude the lady on the phone was and having to wait 35 minutes just to speak to somebody. I hope this service does not happen to anybody else as it has left me without medication and extremely anxious and upset as a result of having to chase it all and find out what had happened myself.

   Visited December 2022

   Report as unsuitable

   Review titled Lyppard Grange Medical Centre

   Replied on 06 December 2022

   I am sorry to hear that you have had reason to complain about the service you have recently received. I would be most grateful if you could contact the Practice directly via my email so we can investigate this further. Many thanks Jacquie Webley Assistant Practice Manager.(jwebley@nhs.net)

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