Lynwood Medical Centre
2A-6 Lynwood Drive, Romford, Essex, RM5 3QLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2024
The new layout of the surgery is so much better than the old one. Staff were very friendly and the doctor really listened to my concerns and was able to help me. Also managing to get an in person appointment in 4 days was excellent. Thank you Lynwood!
Visited March 2024
Review titled Lynwood Medical Centre
Replied on 28 June 2024
Dear Patient, Thank you for your feedback. We are happy that you like the new layout and you found the staff and doctors helpful. Kind regards, Lynwood Medical Centre
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Review titled Great Practice and Friendly Staff
Rated 5 stars out of 5
by A.Adnan - Posted on 14 December 2023
The staff was friendly and efficient, creating a welcoming atmosphere. The doctor was attentive, thorough, and took the time to address all my concerns. The facility was clean and well-maintained. Overall, I highly recommend this practice for their professionalism and commitment to patient care.
Visited October 2023
Review titled Lynwood Medical Centre
Replied on 28 June 2024
Dear A. Adnan, Thank you for your positive feedback. It motivates staff to serve our patients even better. It means a lot to us. Kind Regards, Lynwood Medical Centre.
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Review titled lung function test
Rated 2 stars out of 5
by pharvey - Posted on 16 October 2023
was taken ill with chest infection - hospital told me to go to the gp to have a lung function test. went to the gp this morning and ask for an appointment for a test - receptionist rude and ignorant saying we do not do them - as if i thought they were capable - the doctor does them - really she then told me there were no appointment and i would have to phone after 4pm why are people like her being employed as receptionists because they are not interested in the job and just bring the surgery ratings down p. harvey
Visited October 2023
Review titled Lynwood Medical Centre
Replied on 12 August 2024
Dear P Harvey, Thank you for bringing this matter to our attention, and I'm sincerely sorry to hear about your recent experience at our practice. Your health and comfort are our top priorities, and I deeply regret that we fell short of meeting your expectations. It is essential that every patient feels respected and cared for. We will be addressing this issue directly with our staff in the next staff meeting to ensure that our values of compassion and professionalism are upheld in every interaction. Regarding the lung function test, I understand the frustration this situation has caused. These tests are done using specialised equipment and you should have been clearly informed that your GP can refer you to a specialized clinic where this can be done. I will review our communication procedures to prevent such misunderstandings in the future. Your feedback is invaluable to us as we continually strive to improve our services. We are also working closely with hospitals and other healthcare partners to streamline the referral process, making it as straightforward and stress-free as possible for our patients so that you are referred directly and not sent to GP just to be referred. Please do not hesitate to contact us directly if you have any further concerns or if there's anything else we can assist you with. We are here to help and ensure that your healthcare journey is as smooth and supportive as it can be. Thank you for your understanding and for allowing us the opportunity to improve. Warm regards, Dr. G Singh