Lyndhurst Road Medical Centre - Ratings and reviews
Reviews
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Review titled Communication
Rated 3 stars out of 5
by Anonymous - Posted on 07 June 2023
Good reception staff but no communication from my doctor after making enconsults, not even to confirm it’s been received/looked into or when it should be resolved by.. leaving me to feel as though I’m being ignored and not taken seriously
Visited May 2023
Review titled Lyndhurst Road Medical Centre
Replied on 13 June 2023
The eConsultation system automatically sends a receipt confirmation. The Practice aims to triage all eConsultations received by 4.00pm on the same day, and eConsultations received after 4.00pm are triaged the following day. We respond via the eConsultation system to confirm receipt as long as a valid email has been provided. Following triage by a clinician, patients are contacted by telephone or text to confirm the outcome either the same day or the following day dependant on the urgency. Please can you contact Sarah Dodds, Assistant Practice Manager, via email (lyndhurst.surgery@nhs.net) with further details of your experience in order that we can undertake an investigation.
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Review titled Great practice - wonderful staff, highly recommended!
Rated 5 stars out of 5
by Alexander - Posted on 01 September 2023
Wanted to say that I was surprised at how well this practice functions, how nice and professional everyone is. I wanted to say an especially big thank you to one of the nurses (who I cannot name due to the NHS Comments Policy) who is a lovely person and was extremely kind to my mum, who I accompanied for a routine cardiovascular screening. Highly recommend this practice to anyone.
Visited March 2023
Lyndhurst Road Medical Centre has not yet replied.
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Review titled Good doctors, Bad reception staff
Rated 4 stars out of 5
by Anonymous - Posted on 03 May 2023
All doctors I have seen here have been helpful and thorough. However, reception staff are often rude and abrupt and refuse to help you book an appointment over the phone. Only force you to do a very long winded e consult which asks many irrelevant questions because there is no room to explain your situation with standardised questions.
Visited March 2023
Review titled Lyndhurst Road Medical Centre
Replied on 10 May 2023
We would like to point out that use of the eConsultation system or a similar online system is now mandated within the GP Contract with NHS England. These comments are not consistent with the positive comments we receive as part of the monthly Friends and Family survey. Please can you contact Sarah Dodds, Assistant Practice Manager, to discuss this situation in more detail and we can then undertake a full investigation.
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Review titled Outstandingly efficient and reassuring
Rated 5 stars out of 5
by William Lumley - Posted on 08 February 2023
I signed up to Lyndhurst Rd from my last surgery after not being able to see a doctor for over two years. I shall never look back. Lyndhurst Road Surgery's staff are all fast, efficient, on the ball, hard-working and informative. I am quite over-whelmed. No, as another review mentioned, the reception staff are not always sweet and kind when they are fantastically busy while having also to deal simultaneously with recalcitrant patients both on the phone and at the counter, but they are still ultra-efficient and attentive. Emails are always answered promptly, repeat prescriptions easily delivered. I had completely given up on all general practitioners in the United Kingdom after my last long-term and ongoing "A doctor? You're kidding! Don't you know there's a lockdown!" experience. At Lyndhurst Rd they do not hide behind Covid. I am still amazed. I was conditioned to believe that's what they all do. Lyndhurst Rd spend the taxpayer money they get on their patients, not on themselves.
Visited February 2023
Lyndhurst Road Medical Centre has not yet replied.
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Review titled Doctors are great but ...
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2023
We all know times are tough in the NHS but while I cannot thank the doctors enough for their care and compassion you do have to get through admin to see them and that can be a unpleasant experience. The practice is keen enough to send you a text, to tell you off, for a missed appointment in difficult times. Might be more useful if they send reminder text first.
Visited January 2023
Lyndhurst Road Medical Centre has not yet replied.
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Review titled Fast response
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2023
Using e-consult with this practice is efficient and they respond very quickly. I sent at 8am had a call back by 8.40am with an apt the same day at 9.50 with an excellent response This is not my first experience of good practice. Thank you
Visited January 2023
Lyndhurst Road Medical Centre has not yet replied.
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Review titled Reception staff need training
Rated 2 stars out of 5
by Anonymous - Posted on 21 December 2022
Reception staff need to have training how to deal with the vulnerable elderly who are clearly in distress
Visited December 2022
Lyndhurst Road Medical Centre has not yet replied.
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Review titled excellent service.
Rated 5 stars out of 5
by ravneet sandhu - Posted on 26 August 2022
Great gp surgery , wonderful and warm experience from start to finish. Joined last year. Appreciate Dr and nurses taking time listen to you. The staff and Dr. are all very friendly and helpful. Especially , how Dr. really took his time to explain my conditions with me as well as my treatment options. Never have to wait more than a few minutes when I arrive on time for an appointment. very impressed with the overall experience. Highly recommend.
Visited August 2022
Lyndhurst Road Medical Centre has not yet replied.
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Review titled excellent service.
Rated 5 stars out of 5
by ravneet sandhu - Posted on 26 August 2022
Great gp surgery , wonderful and warm experience from start to finish. Joined last year. Appreciate Dr and nurses taking time listen to you. The staff and Dr. are all very friendly and helpful. Especially , how Dr. really took his time to explain my conditions with me as well as my treatment options. Never have to wait more than a few minutes when I arrive on time for an appointment. very impressed with the overall experience. Highly recommend.
Visited August 2022
Lyndhurst Road Medical Centre has not yet replied.
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Review titled change music
Rated 2 stars out of 5
by Anonymous - Posted on 11 July 2022
I wish to complain of the atrocious music we have to listen to while waiting for our call to be answered. As now it isn't unusual to wait half an hour or more for a call to be answered. it is a assault to our ears. Please please come up with some soothing music.
Visited July 2022
Lyndhurst Road Medical Centre has not yet replied.