Lowfield Medical Centre
65-67 Lowfield Street, Dartford, Kent, DA1 1HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Muhammad - Posted on 19 February 2024
I came here for general health check up first time. I was really pleased with the nurse the way she welcomed me and took my blood without any pain. She also complained others check up professionally.
Visited September 2023
Review titled Lowfield Medical Centre
Replied on 11 May 2024
Dear Muhammad, Thank you very much for your feedback. We have shared it with our team member who took your blood and she is very appreciative of your kind words.
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Review titled Excellent practice
Rated 5 stars out of 5
by Terry Babb - Posted on 01 September 2023
On arrival at surgery I was booked into their system within a couple of minutes and sent to the waiting area ..Although the appointment time ran late , once seated with the doctor as always in my experiences with this practice my treatment was exemplary..The Doctor listened intently to everything I had to say and then implemented a plan of action..She then explained to me in great detail and simple terms what was going to happen.. She then explained her follow up plan of when I should book to come back and see her.l have been using this practice for many years and can quite honestly say that I have always been treated exactly as today’s experience
Visited September 2023
Review titled Lowfield Medical Centre
Replied on 30 September 2023
Thank you very much for such a positive review on the service we provide. We endevour to continue this way and make improvements where necessary.
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Review titled Great practice
Rated 5 stars out of 5
by MR C L RUSHBROOKE - Posted on 16 August 2023
My doctor is very good has plenty of time and care for me nothing but the best always has time for me to make sure I'm all right
Visited August 2023
Review titled Lowfield Medical Centre
Replied on 30 September 2023
Dear Mr Rushbrooke, Thank you very much for such a positive feedback on our service. It motivates us to further improve ourselves.
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Review titled Great practice very satisfied with the service we get
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2023
Very good doctore make sure we are ok and meets what we need and they are very helpful some times it is hard to get a opointment when you need one but the reception does her best to get you in as soon as possible
Visited August 2023
Review titled Lowfield Medical Centre
Replied on 30 September 2023
Thank you very much for such kind and positive feedback. We will share this with all our staff members.
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Review titled Great surgery with amazing staff
Rated 5 stars out of 5
by Lisa Mehmet - Posted on 09 June 2023
I feel really blessed to belong to such an amazing surgery they literally saved my life because they listen and care .I moved to the area and they found out I had cancer on my second appointment where as my previous surgery would not care or listen for years would send me away with pain killers .I thank you all so very much .
Visited June 2023
Review titled Lowfield Medical Centre
Replied on 14 June 2023
Dear Ms Mehmet, Thankyou very much for your kind and positive feedback. We are pleased to know that we have been able to help you.
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Review titled Very disappointing
Rated 1 star out of 5
by Aimee smith - Posted on 07 June 2023
My son had an appointment for 11.10 this morning, he actually got seen at 12.10. If as a patient we were late the doctor wouldn’t see us. Why is it ok for them to be an hour late?
Visited June 2023
Review titled Lowfield Medical Centre
Replied on 14 June 2023
Dear Ms Smith, We are sorry to hear your feedback. Clinicians try hard to keep to time but it is often beyond their control. They run late for a variety of reasons as some patients require a longer consultation than their allocated time because of their complex health condition, or needing more tests, some require hospital admissions or liaising with other health care professionals. The Appointment time given to you is the time you should make yourself available to see the GP, it is not necessarily the time the GP will see you as this is dependent on the length of the previous consultations. We politely request all our patients to be understanding towards fellow patients as one day it may be you who needs the care and attention that a patient ahead of you has just received and we will give you that time if and when you need it.
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Review titled First class practice
Rated 5 stars out of 5
by Malcolm Knight - Posted on 12 June 2023
From booking appointments to spending quality time with doctor talking about different issues . They have time for the patient. Blood tests and physio therapy appointments are all in house and nurses are knowledgeable when it comes to after care
Visited May 2023
Review titled Lowfield Medical Centre
Replied on 14 June 2023
Thank you very much for the positive feedback. We have shared this with all members of our staff. We endeavor to continue this way.
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Review titled Still keeping me ‘ticking over’ after 40+ years.
Rated 5 stars out of 5
by Michael Stubbs - Posted on 25 May 2023
My recent experience at Lowfield Street was similar to those I’ve had for so, so many years. Very rarely have I gone away from this practice not feeling grateful for the time they’ve spent with me & the help/advice they have given. I’ve never been one to visit a doctor unless it was really necessary, so their help & advice was all that more important when I did. At this practice I’ve always found it relatively easy to get an appointment (even easier for a rarely needed emergency visit), unlike, I gather, other practices ….. & I’m grateful for that. Three years or so back my doctor there, of many years, retired & (getting to a ‘certain age’) I did wonder how I would react. After all, trust is an important part of a doctor/patient relationship. I needn’t have worried. Into the breach stepped another doctor …… who made the changeover seamless. She has been just as helpful & understanding at a time when this practice, like so many others, has come under the strain of too many patients & too few doctors. Long may she, & of course the rest of the staff, keep me in as good a health as possible. Many thanks.
Visited May 2023
Review titled Lowfield Medical Centre
Replied on 14 June 2023
Dear Mr Stubbs, Thankyou very much for your appreciation. We are delighted to hear that you have found the changes in the practice team seamless . We will share this feedback with all our practice staff.
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Review titled Poor access for people who are Deaf
Rated 3 stars out of 5
by Anonymous - Posted on 19 April 2023
I know a Deaf patient who uses BSL and although they have a smart phone they are not able to contact the practice to book a GP appointment because they are non-verbal. Health services are required by law to make 'reasonable adjustments' for people with disabilities so they can access healthcare but this has not been done.
Visited April 2023
Review titled Lowfield Medical Centre
Replied on 21 April 2023
As you have posted this feedback anonymously , we are unable to contact you. Please contact the surgery and speak to our practice manager who will be able to help our patient. We always endeavor to make " reasonable adjustments" for our patients with disabilities. You mentioned that the patient is non verbal but has a smart phone which they use . We will be able to offer them help to continue using our services including ways to make appointments. Please get in touch with us as soon as possible
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Review titled Excellent surgery!
Rated 5 stars out of 5
by Lucie W - Posted on 23 January 2024
The surgery itself has come on leaps and bounds in the 4 years we have been there, recently undergoing a complete revamp of the premises and making it much brighter and open, and in this time it didn't stop the surgery offering all of their services. The entire team are fantastic, warm, welcoming, friendly, approachable, and always willing to go above and beyond for patients, from the welcoming reception team, to the phlebotomy team, nurses and GPs. As with wvery surgery, there isn't always appointments available, but you are always given the best time to call back, and the econsult service is brilliant for less urgent needs, which we have used many times and always had responses to. I'd recommend this surgery to anyone!
Visited January 2023
Review titled Lowfield Medical Centre
Replied on 29 January 2024
Dear Lucie, Thank you very much for such a positive feedback. We will share this with all our team members. The refurbishment of the surgery has been very challenging but we have tried our best to cause as little disruption to our services as we can. We are extremely happy that you have taken time to acknowledge that. We are also working hard to improve access to the surgery and offering online consultation is one such avenue. Many thanks once again for your kind and appreciative words.