Longton Health Centre - Ratings and reviews
Reviews
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Review titled Very speedy and efficient attention.
Rated 5 stars out of 5
by Ruth Armstrong - Posted on 26 October 2023
I contacted the practice just after 9am, I received a call from the doctor within ten minutes and was given an appointment for 11am. I had found a lump in my right breast which was confirmed by the doctor who said that he would refer me to the Chorley Breast Centre for diagnosis. I could not have received better or more considerate care.
Visited October 2023
Review titled Longton Health Centre
Replied on 30 October 2023
Thank you for taking the time to leave feedback based on your recent experience at Longton Health Centre. We will pass on your comments regarding the considerate care you received onto the appropriate teams. Thank you again for your feedback.
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Review titled Very poor practice
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2023
Was waiting for a phone call appointment took 2 weeks. Call was arranged for amGot to 3.30 no call went to loo came back missed call. rang doctors to say I had to make another appointment. Absolutely joke you can’t get to see a doctor and when you do they’re not interested. Lots of people in Longton are feeling the same. Disrespectful reception staff who actually forgot they only answer the phone they’re not doctors.
Visited October 2023
Review titled Longton Health Centre
Replied on 26 October 2023
Thank you for taking the time to leave feedback regarding your opinion of our patient services. We are sorry that you feel this way as all our doctors and healthcare teams including our patient services team work very hard to continually provide a good service to our patients. We do run a clinical triage system so it is a healthcare professional that triages patient's requests - not the patient services team, and then it is the clinician who allocates the most appropriate appointment with the most appropriate member of our healthcare team. Our patient services team do care navigate and signpost to other services and they have all received the appropriate training in order to be able to do this. Sometimes unavoidable delays in consultations take place which may result in the clinicians having to contact patients later than originally planned and for that we apologise for any inconvenience caused. Please could you contact the practice directly to arrange to discuss the reason for your comments further so we can look into this to ensure our practice is able to provide the services that can meet your needs and expectations. The team at Longton serve a patient population of approximately 10,800 patients and we have a patient participation group who support the practice to continually review and improve our services with the funding and resources available to us. Thank you again for your comments and we look forward to speaking to you directly to take further.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
I have used the practice for varying reasons, but always fund them really helpful and haven't had any issues getting an appointment to date
Visited October 2023
Review titled Longton Health Centre
Replied on 02 November 2023
Thank you for taking the time to feedback such positive comments - they really are appreciated by all the teams who continually strive to provide the best services we can with the resource and funding we have available to us - thank you again your comments will be shared with the teams
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Review titled Extremely professional
Rated 5 stars out of 5
by Philip Smith - Posted on 20 September 2023
The nurse covered all topics and more supplying extra information not covered by the NHS and all procedures.
Visited September 2023
Review titled Longton Health Centre
Replied on 21 September 2023
Thank you for letting us know about your recent experience when using our healthcare services. We will pass this feedback to the clinical team to let them know you have taken the time to post this positive comment. Thank you again as your feedback is really important to our teams and services.
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Review titled Requires updating
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2023
To see or speak to a doctor is extremely difficult. Expected to fill out an online form and you can only do this at 8am. Thats fine, but if you are ill have no body it's very difficult. I really feel for the elderly. There seems to be no community health care from this surgery, instead it's built on what suits them rather than practical situations in the real world.
Visited August 2023
Review titled Longton Health Centre
Replied on 21 December 2023
Thank you for taking the time to leave a review of our services. Whilst we do have the online form for those who are digitally able regardless of their age we do still have our Patient Services Team who are available to take calls as normal who are able to assist our patients. We do offer a community service however we will not always meet the expectations of our patients. Please do let the team know should you have any specific communication or access needs so that adjustments may be made to assist you in accessing our services where appropriate. Thank you again for taking the time to feedback on your latest visit.
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Review titled Helpful
Rated 4 stars out of 5
by Kate W - Posted on 14 June 2023
The two members of staff I had telephone contact with today in respect of a problem my 94 year old dad was having were very professional, caring, helpful and patient - thank you to both the reception and secretarial ladies.
Visited June 2023
Review titled Longton Health Centre
Replied on 11 September 2023
Thank you for taking the time to feed back after your positive experience. Our teams work hard to provide our patients with the best service they can with the resources they have available - your lovely comments will be passed through to those teams mentioned - thank you again for taking the time to let us know it is very much appreciated.
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Review titled Great Experiences
Rated 5 stars out of 5
by Christina Townsend - Posted on 12 June 2023
I attend this service to see the Health and Wellbeing team and this has been a wonderful experience and life changing. I am listened to with empathy and understanding, whilst receiving advice in an empathetic manner. The support and guidance received in my quest to lose weight has resulted in a significant weight loss, with a recognised provider online. I have been able to talk about why my weight has been affected by genetics, anxiety, lifestyle and limited time due to working and being a carer. All I can say is thank you.
Visited June 2023
Review titled Longton Health Centre
Replied on 13 June 2023
Thank you for taking the time to send us your lovely feedback about just one of our many services we offer here at Longton Health Centre with our health care team. We offer a health & wellbeing service in a safe and non-judgemental environment so all our patients can access these appointments in practice. We also arrange community visits for our house bound patients so they too can receive support and guidance where appropriate. I will pass on your positive feedback and comments to the team as this is really lovely to hear - thank you again for sharing
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Review titled Abysmal!
Rated 1 star out of 5
by PAUL BYRON - Posted on 03 November 2023
I have attempted to receive a prescription for a chest infection for 2 days via the triage portal, however this has been unavailable all this time for some reason. I then contacted the surgery and asked for a prescription via telephone call appointment so as not to waste a slot. I was informed to call either 111 or attend hospital as a walk in patient? As if the hospitals haven't got enough to contend with. I've been a patient at this surgery for 30 years and I have never known it being a poor as this.
Visited May 2023
Review titled Longton Health Centre
Replied on 22 November 2023
Thank you for taking the time to leave feedback following your latest experience of our services. Whilst generally we reach clinical capacity every day due to patient demand exceeding clinical capacity as a practice, we recognise the challenges and frustrations this presents to both patients and our teams. We are working hard to ensure that our working practices are as efficient as possible and can assure you we constantly review patient feedback and complaints with a view to improving patient experience. We strive to offer as much clinical capacity as we safely can. Please be assured that the practice would never intentionally contribute to existing daily challenges our team face to meet the needs of our patients. Our triage forms are available each day from 8am alongside the option for patients to use our telephone lines or to present to book an appointment directly at the reception desk. However, there will only ever be a finite number of appointments available for booking on the day. In addition to seeing patients in appointments, our clinicians attend home visits to housebound patients, make clinical decisions regarding pathology results and investigations, process patient medication requests and manage acute and routine hospital or 3rd party provider clinical correspondence daily. On occasions where the practice reaches capacity, we must keep our clinicians and patients safe and therefore we have a policy in place to temporarily suspend access to our services and to signpost to alternative healthcare providers. Whilst as a practice we understand that this can be frustrating and inconvenient for patients wishing to access our services we are simply not always able to meet our patient’s expectations with the services we are able to offer with the funding provided to us. Thank you again for taking the time to leave us your comments
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Review titled Fantastic Service
Rated 5 stars out of 5
by Kevin - Posted on 17 March 2023
Brilliant response from all the team. Got help with the triage form, doctor responded with a call within the hour; seen within the next hour - left with the medicines I needed. A really good, helpful and happy team, offering a fantastic service. Thorough recommended
Visited March 2023
Review titled Longton Health Centre
Replied on 04 April 2023
Thank you for taking the time to post and for us to hear that the practice has received such positive feedback. It's important for us to know when we are providing our patients with a fantastic service as this reflects back to the teams and is great to hear. Thanks again.
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Review titled Excellent service
Rated 5 stars out of 5
by Sue Adlam - Posted on 30 March 2023
Filled in the triage form at 9.20 , a doctor called me back within 20 minutes, prescription was at the chemist 20 minutes later
Visited March 2023
Review titled Longton Health Centre
Replied on 04 April 2023
Thank you for feeding back about the responsive service you have received today. Our teams aim to review all requests within 3 working days as a minimum so always great when we can achieve this sooner. Thanks again.