Longlevens Surgery - Ratings and reviews
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
I have nothing but praise for Longlevens surgery since I joined it approximately 30 years ago. The doctors and other medical staff, nurses, and reception staff all provide an excellent, caring service . I have always found the reception staff to be friendly and helpful, and there is a good system of triaging, with the doctors or non-medical prescribers being quick to return a call and decide on the most suitable course of action. I was very poorly recently and called 111. As it was a Sunday, I was told a doctor from the surgery would call me the next morning. I received that call at 8.30am the following day and was asked to attend the surgery the same morning. I had blood taken straight away where it was confirmed that I had a bacterial infection with a very high infection level and risk of sepsis. Following consultation with another doctor and a call to the hospital, I was immediately sent to the Emergency Department at GRH. Medical treatment at the hospital was swift as another blood test showed my infection marker had doubled. They confirmed pneumonia and sepsis due to the severe bacterial infection. I owe Longlevens surgery a debt of gratitude for their swift action that morning. Any delay may very well have meant a much worse outcome for me. My sincere thanks to all involved.
Visited July 2023
Longlevens Surgery has not yet replied.
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Review titled Treatment ( or lack of it )
by Nom de pen ,,,, Mr frustrated - Posted on 27 March 2023
Right now stress levels are through the roof ! My doctor couldn't give a call back till 2 weeks time so I called 111 instead. I requested that they withhold recording my info for privacy and after going through the rigmarole of 111 finally received a phone call 2 hours later by a clinician . Next morning the pharmacy rang me to ask what they could do for me so asked about my enquiry to which they could offer no advice but more importantly I asked how they got my number to which they replied 111 NHS sent it to them , so much for not sharing my data great GDPR. Anyhow nearly a week later the problem got worse so I rang the hospital and asked if an appointment could be made to attend a clinic and have the problem looked at and fixed to which I was told I must get my doctor to make a referral ! Bear with me it gets better . So I then called back to the doctors and waited patiently at number 10 in the queue to finally speak with the receptionist who wouldn't get a doctor to call me back until I explained the issue. I explained the whole rigmarole only to be told they don't do referrals . Undeterred I called the hospital back and was advised go to A and E to which I said aren't they under pressure? The only option was A and E so I asked the best time to come with least waiting and fuss. They then told me at that point 98 people where in A and E with an average wait time of 9 hours , so much for my forethought - at that rate they would still be there at 4:00 in the morning. On their advice I decided to call the walk in surgery who were obviously experiencing high call volumes and were very short staffed due to coronavirus , bizarrely it was 2023 . Success, I finally found a doctor who would call me back in two days . Let's hope the doctor doesn't cancel like my NHS dentist has done on the last three occasions and put me further down the queue. You couldn't make it up but sadly it is true. It saddening to think that this country is part of the developed world and a Uber rich economy.
Visited February 2023
Provided by Care opinion
Longlevens Surgery has not yet replied.
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Review titled Helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2022
Ran out of medication, I'm usually pretty organised on reordering, but not on this occasion. Dropped an urgent request to surgery, was sorted within an hour. The receptionist I spoke to on Friday evening to check progress with, was warm, helpful and extremely personable, I was extremely impressed and grateful, I didn't get your name, but you are doing a great job, my name is Helen Hale, thank you for your brilliant service and lovely manner, I too work for a, GP Practice, you are a credit to the surgery
Visited November 2022
Longlevens Surgery has not yet replied.
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Review titled Fantastic, Speedy and Caring service
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2022
My husband suffered an acute attack of gout over the weekend. He had never had it before. I phoned early Monday morning and was expecting a very busy phone line, which it was but I was kept informed of where I was in the queue. The receptionist was very kind and offered a text service link. He was texted with a link to his mobile phone. We sent a photo of his foot and a short description of the issue and within 30mins a GP had phoned him back and advised him of the plan of treatment and reassurance that it would resolve. A prescription was electronically sent to a local Pharmacy and I was able to pick up the medication within the next 30 mins. From the moment I phoned the surgery, the reception staff were very caring, considerate and effective at their job. The GP was compassionate about his pain and problem and considered all aspects of how it may be affecting him. She even offered a fit note and congratulated him with his recent weight loss journey. I think this is fantastic service and GPs get so much negative press about what they do, but our experience is such the opposite of this. The whole surgery team work very effectively together so patients get this excellent service. Many Thanks to them all.
Visited September 2022
Longlevens Surgery has not yet replied.
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Review titled Fantastic surgery
Rated 5 stars out of 5
by Hannah - Posted on 14 June 2022
Longlevens surgery is a fantastic doctors surgery for all the family. They go above and beyond to ensure needs are met, this is incredibly reassuring especially with young children. I would like to say thank you so much to all the team who make the surgery run so efficiently and ensure patients have the best care at the time they need it. Extremely impressed with this surgery. Thank you all.
Visited June 2022
Longlevens Surgery has not yet replied.
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Review titled Pre- payment prescriptions
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2022
Foremost, I am really appreciative of the care provided by the doctors and staff at the surgery. However, in the last week I will have paid nearly £50 in prescriptions whilst trying to find medicine to help/ relieve my symptoms and I really don’t wish to come across as ungrateful for the doctors efforts, as I’m keen to try different options that will help. My feedback is simply for better advertisement of this pre-payment prescription service, which could’ve saved me nearly half my costs so far. At a time when costs of living are rising, I’m sure this scheme will be a big help for many. Maybe passing this information to patients when doctors issue prescriptions would be hugely beneficial. Kind regards
Visited April 2022
Longlevens Surgery has not yet replied.