Long Hanborough Surgery - Ratings and reviews
Reviews
-
Review titled Fantastic care and service
Rated 5 stars out of 5
by Andrew Russell - Posted on 02 August 2023
I have recently had some fantastic service from the practice, the attention to detail and speedy referral process and tests that I received really have been brilliant, these all came at a time when I wasn't feeling too well and was concerned about my health. The doctors and nursing staff could not have been more friendly and helpful. I just wanted to say thankyou as unfortunately you only ever seem to hear bad experiences in the press.
Visited July 2023
Review titled Long Hanborough Surgery
Replied on 08 August 2023
Dear Mr Russell, Thank you for taking the time to post this great review. It is always heartening for staff to hear when we have done a good job that our patients appreciate. I have shared your comments with our teams. Thank you again. Tracy Girvan Practice Manager
-
Review titled Speak to me
Rated 1 star out of 5
by John barrett - Posted on 30 December 2022
My father died at Freelands Care Home over Christmas. I need to get a death certificate to register his death so that his funeral can go ahead. The funeral home has tried to contact the surgery for three days and no one replies. I have tried and no one replies. I have a broken arm so I cannot drive over there. There is no way to contact these people. They hide behind voice mail messages in which they actually tell you that they do not listen to the messages for days at a time, they point you at web sites which are so badly designed as to be incomprehensible. Why do they chose careers in the caring professions when they do not care?
Visited December 2022
Review titled Long Hanborough Surgery
Replied on 16 May 2023
Dear Mr Barrett, Thank you for your feedback. I am very sorry you had this bad experience with our practice. I am not sure how this happened as all death certificates are sent direct to the registrar electronically. If you wanted to contact me directly I can look into the exact circumstances surrounding this event. My email is tracy.girvan@nhs.net. Please accept my apology for the upsetting experience you had following your fathers death. Tracy Girvan Practice Manager
-
Review titled New call back system
Rated 2 stars out of 5
by Anonymous - Posted on 17 November 2022
Two hours ( and waiting) awaiting a call back from reception under the new ‘we call you back and you keep your place in the queue’ system. Must be a very long call queue and / or physical queue to mean a patient waits over 2 hours just for them to say what they want.
Visited November 2022
Review titled Long Hanborough Surgery
Replied on 22 November 2022
Dear Patient, We do apologise for the time taken waiting to get through to our team. We are currently recruiting to build the numbers of staff available to take calls. We also have new staff currently in training, which does mean each call, when it reaches us, does take a little longer to be dealt with. Thank you for taking the time to feedback your experience. Tracy Girvan Practice Manager
-
Review titled Very positive
Rated 5 stars out of 5
by JULIAN JONES - Posted on 21 November 2022
I rarely post reviews but I had my first visit to Long Hanborough Medical Centre today and my first experience of Eynsham Group Practice was very positive. The staff were all friendly and helpful; and the Doctor I saw gave me plenty of time, was thorough and sought my involvement in choosing the way I’d like to proceed with medical investigations. Thank you
Visited November 2022
Review titled Long Hanborough Surgery
Replied on 22 November 2022
Dear Mr Jones, Thank you for taking the time to share your positive experience of our services. It is always a lift to the team when we have good feedback. Tracy Girvan Practice Manger
-
Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2022
Have just been discharged from hospital and need a short answer to a short question from the pharmacy. There was no suitable ‘button’ to select to achieve this basic requirement. The only way of finding an answer to this simple enquiry was to sit in a long line to make a telephone call appointment with a doctor. There is no way to speak to a person at any stage and it feels you are on a computer program which cannot cope with any problem that has arisen not on a list. Over the years the standard of this practice has steadily declined and what was once a surgery that was approachable, polite and helpful it has descended to a level which has prompted me to write this review. I have sat on the phone for half an hour only to be cut off and made to start the long process over again. I am currently immobile and going to Eynsham is not an option. When there is no means of speaking to a person how is this deemed to be the improved service we are promised. I appreciate that the NHS is under considerable strain at the moment but access to basic contact and politeness is surely a requirement that can be addressed.
Visited October 2022
Review titled Long Hanborough Surgery
Replied on 01 November 2022
Dear Patient, Thank you for taking the time to share your feedback. I am sorry you had such difficulty contacting us. We do offer several options for our patients to contact us, many do involve using IT. We understand this is not always the answer for everyone. We do our best to answer all calls in a timely manner. I apologise this did not happen for you on this occasion. Tracy Girvan Practice Manager
-
Review titled Brilliant doctor
Rated 5 stars out of 5
by david jones - Posted on 10 October 2022
This was my second visit to the practice and both times not only have I been seen on time, but the doctor was really, really helpful. The doctor listened attentively, gave advice, suggested further tests and generally took time to try to ascertain what was causing my problem.
Visited October 2022
Review titled Long Hanborough Surgery
Replied on 01 November 2022
Dear Mr Jones, Thank you so much for this great feedback. It is really appreciated. If you wanted to contact me directly on tracy.girvan@nhs.net I can pass this on to the doctor if you would like me to. Tracy Girvan Practice Manager
-
Review titled Caring and helpful practice
Rated 5 stars out of 5
by Anne Bradfield - Posted on 29 September 2022
I had my first of experience of having to contact the surgery asking for an urgent appointment. From my very first contact I was treated with kindness , understanding and empathy an urgent appointment was given to me . The doctor who treated me was excellent immediately taking on board my concerns and dealing with me in a professional, caring and informative way, taking on board any issues I had . I was reassured given the necessary treatment and as I left his treatment room he said “I hope you feel better soon “ I really appreciated his words and in view of all the complaints and criticisms we constantly hear about our Health services. I really must thank Long Hanborough surgery for their excellent service from All the staff .
Visited September 2022
Review titled Long Hanborough Surgery
Replied on 01 November 2022
Dear Anne Bradfield, Thank you for this lovely review. It really helps staff morale when we hear we have done a good job for our patients. I have shared it with the team. Tracy Girvan Practice Manager