Lodge Road Surgery - Ratings and reviews
Reviews
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Review titled never get an appointment
Rated 1 star out of 5
by nicola griffin - Posted on 21 March 2024
i phoned this morning .was stuck in a queue by the time you reach the end no appointment left .all they say is go to a walk in centre or call back tommorow 8.00 .call back tommorrow still cant get one
Visited March 2024
Lodge Road Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Amarjeet - Posted on 05 April 2024
I recently registered as a patient at Lodge Road Surgery in Smethwick, and I must say, it has been a refreshing change. Unlike my previous GP practice, which utilised a centralised call center, where it was merely impossible to speak to a receptionist or get an appointment. Here at Lodge Road practise I had the pleasure of speaking directly with a medical receptionist at the surgery. The efficiency was evident from the outset; despite calling at 08:00, I found myself 9th in the queue, and the wait time was reasonable. Upon my arrival, I was warmly greeted and promptly booked in for my appointment. I was pleasantly surprised that the wait to see my GP, was under 10 minutes. My GP proved to be not only attentive but also pragmatic in our health discussions. She outlined clear plans for follow-ups based on my specific requirements. Overall, my experience at Lodge Road Surgery has been exceedingly positive, marked by efficient communication, minimal wait times, and attentive medical care.
Visited March 2024
Lodge Road Surgery has not yet replied.
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Review titled Worst
Rated 2 stars out of 5
by Anonymous - Posted on 21 November 2023
Receptionist dont know what they are doing most of the time. Waited 40mins for my last appointment. Went again after 1 month was waiting for 20 mins when i asked they said i dont have an appointment which they was clearly lying because i had recorded the time and date. The Midwife dont make you feel comfortable at all. Especially when your pregnant. They dont explain to you about the baby's measurement and what they have checked. Its a shame because they get paid for what they do. If you dont like your job simply find another one.
Visited November 2023
Lodge Road Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Paul Brace - Posted on 21 October 2023
Would definitely recommend lodge road surgery. From my personal experience excellent patient care delivered by my Gp, Diabetic Nurse, Nurses and overall an excellent patient experience delivered by the reception staff.
Visited October 2023
Lodge Road Surgery has not yet replied.
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
Call for appointment but always they said all fully book call on 8am but same answer always fully book all tomorrow 8am I call 4 5 time in week but no appointment no manners to talk very rout
Visited September 2023
Lodge Road Surgery has not yet replied.
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Review titled Too slow
Rated 2 stars out of 5
by Anonymous - Posted on 11 August 2023
Had an appointment for 1.20 still waiting at 2.05 nurse was in the room just on the computer, no patients waiting too long then decided to get a cup of tea not good enough
Visited August 2023
Lodge Road Surgery has not yet replied.
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Review titled social prescriber
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
I was referred to the social prescriber by my gp after a very emotional trauma I went through nearly 2years ago at that moment I was very very low and felt no-one can help nothing helped me until the social prescriber rang me it was like I'm talking to to a friend rather than someone professional she understands me and I can talk to her about anything all the ups and downs I go through she motivates me in different ways and she really boosts my confidence I look forward for our next session I have so much to talk to her about and the best part is she never judges me and always finds ideas to help me unlike the counselling sessions I had before being referred to her those sessions really put me down it was like I'm on a timer and the counsellor I was talking to made me feel like I'm boring her that was a very horrible experience I would never want counselling in my life again that counsellor really put me down and it was a waste of time however I'm glad I was referred to the social prescriber she's kind and extremely helpful and is always there for me just like a friend I'm so grateful to her if it wasn't for her I don't think I will be where I am today she has really helped me so much and made a very big difference to my life 5stars are just not enough for the service the social prescriber give their patients thank you so much for all your hard work
Visited July 2023
Lodge Road Surgery has not yet replied.
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Review titled Social Prescriber
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
I am absolutely delighted to share my experience with the social prescriber. Thankfully, I was referred to this professional who has made a tremendous difference. From the very beginning, the social prescriber was incredibly attentive and kind. They took the time to really listen to me, and showed a genuine interest in my well-being. I felt heard and understood, and their support and encouragement have been invaluable. Their empathy, kindness, and expertise are significantly above what I expected and I am forever grateful for their support. One thing I particularly appreciated was the way the social prescriber worked around my schedule to arrange our appointments. They were always incredibly flexible, and made sure to find times that were convenient for me. This made the entire process so much easier, and I am grateful for their willingness to accommodate my needs. But what really sets the social prescriber apart is their ability to provide practical advice and suggestions that have made a real difference. I am so grateful for their support. In summary, I cannot recommend the social prescribe enough. They are a wonderful listener, a supportive and empathetic guide, and a true expert in their field.
Visited April 2023
Lodge Road Surgery has not yet replied.
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Review titled Poor customer service
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
Receptionist for some reason showed facial expressions of frustration when I was slowly and clearly spelling my son’s name and made unnecessary comments about the situation.
Visited March 2023
Lodge Road Surgery has not yet replied.
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Review titled Incompetent and rude staff
Rated 1 star out of 5
by Anonymous - Posted on 11 February 2023
Been with the gp surgery over 20 years. Not for much longer. Extremely rude reception staff, left 3 phone messages to the doc and an email to order prescription, 2 week wait to speak to doc, left without medication. Apparently me just saying hrt was not enough, hence doc not being left messages. Spoke to rude reception staff member, asked again what medication it was, so now I need to become a pharmacist to get message to gp, nurse intervened and said she would speak with Amanda who orders medication, phone call from nurse later to say ready to collect at chemist, husband went to collect and it was the wrong meds, still waiting to see doc to arrange prescription. And hour wait on phone with 5 people in the que, either surgery needs more staff or the people there need to start answering the phone. Avoid the place if you value your time and mental health….
Visited February 2023
Lodge Road Surgery has not yet replied.