Lockside Medical Centre - Ratings and reviews
Reviews
-
Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2024
From appointment booking to leaving my appointment I was genuinely so impressed. I felt welcomed, listened to, and valued. I was nervous prior to my appointment as the topic of my appointment was something I was very aprehensive about. I saw 2 clinicians and came out feeling so reassured. They truly listened to me, ensured I understood everything that was discussed. They respected my decisions and were super helpful. I love this surgery- it is so reassuring to have a GP you feel can confidently help you! No problem is too big for the staff, they go above and beyond to help!
Visited March 2024
Review titled Lockside Medical Centre
Replied on 21 March 2024
Dear Patient, Thank you so much for your lovely feedback. We are glad you felt reassured and listened to. We will take you comment to our staff meeting as it really does boost staff moral. Thank you again Gina Dudbridge Practice Manager
-
Review titled Dedicated Practitioners
Rated 5 stars out of 5
by Peter Shockledge - Posted on 21 July 2023
I have been with Lockside now for some years, and have been Happily looked after by the most caring, Thoughtful,Family Doctors. This practice truly cares about there patients and gives them 100% personal attention.From the top down, to the helpful people on the reception desk , nothing is to much trouble.100% customer satisfaction.
Visited July 2023
Review titled Lockside Medical Centre
Replied on 15 August 2023
Dear Peter, Thank you for taking the time to submit your lovely feedback. We will take your comment to our meeting as it boost staff moral to hear such positive comments. Many thanks again. Gina Dudbridge Practice Manager
-
Review titled Best doctors in the area
Rated 5 stars out of 5
by Emma H - Posted on 11 August 2023
Lockside is the best GP practice I have known. My elderly mother is registered here and I have always had an excellent experience when needing to get her seen at the doctors. I contacted the practice on my mothers behalf a few months ago and arranged an appointment at a convenient time I could take for her joint pains. The receptionist booked an appointment with an advanced practitioner at another practice called Grosvenor surgery. I was confused initially as to why but saw an excellent specialist there who saw how much pain my mother was in and arranged X rays which showed she needed a new hip and got some pain relief arranged. The specialist we saw rang with the results a few days after the xray and sent her to a surgeon who we saw today and who has put her on the list for a new hip. Fabulous service all round. Thank you Lockside and to the lovely staff at Grosvenor doctors too.
Visited July 2023
Review titled Lockside Medical Centre
Replied on 15 August 2023
Dear Emma, Thank you for taking the time to submit your feedback it is very much appreciated. We are glad your Mum is getting the care she needs. We will pass your feedback to Grosvenor Medical Centre and also take to out weekly meetings as it boost staff moral getting positive feedback. Thank you again, Gina Dudbridge Practice Manager
-
Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
Thank you for arranging an appointment to see my baby on the sane day with his skin rash. I was extremely concerned and although it will take time to heal the condition seeing me and my baby at the clinic has put my mind at ease Thank you again Lockside
Visited May 2023
Review titled Lockside Medical Centre
Replied on 23 May 2023
So pleased we were able to help, and thank you so much for taking the time to post this feedback, It is really appreciated.
-
Review titled Impressive service
Rated 5 stars out of 5
by Mr Taylor - Posted on 08 March 2023
I called in the surgery this morning with an ongoing issue. I was given an appointment for next Tues to see the musculoskeletal team. I had a phone call from her at 6.30pm tonight booking me in for xray tomorrow. First class service from all concerned. Thank you Lockside.
Visited March 2023
Review titled Lockside Medical Centre
Replied on 09 March 2023
Dear Mr Taylor, Thank you very much for your feedback about the service you have received from Lockside and the MSK service we provide. I will pass this comment to all staff involved as it does give staff moral a boost when we have positive feedback. Kind Regards Gina Dudbridge Practice Manager
-
Review titled Amazing practice
Rated 5 stars out of 5
by Jenny Spiers - Posted on 31 January 2023
Filled in the online form for a consultation - received a message the same day with an appointment for MSK services next day. Fantastic service.
Visited January 2023
Review titled Lockside Medical Centre
Replied on 01 February 2023
Dear Jenny, Thank you so much for your positive feedback. We are glad you are happy with the service we provided to you. The MSK service is an amazing service provided by our Dukinfield/Stalybridge and Mossley Primary Care Network. I will forward your comment onto the whole team. Many thanks Gina Dudbridge Practice Manager.
-
Review titled An amazing team of medical professionals
Rated 5 stars out of 5
by N Obi - Posted on 14 July 2022
The entire team at Lockside (Medical and Administrative) are such a blessing. Courteous, Professional, responsive and empathetic. In all my engagements with Doctors, Nurses and front desk tabs, I come away assured I am in good Hands. Ms Obi
Visited July 2022
Review titled Lockside Medical Centre
Replied on 14 July 2022
Dear Ms Obi, Lockside would like to thank you for your lovely comment, it definitely gives the team a boost when we have nice/positive feedback. We will mention your feedback in a practice meeting to inform all staff. Kind Regards Gina Dudbridge Practice Manager
-
Review titled Fantastic Practice
Rated 5 stars out of 5
by Justin Costello - Posted on 23 June 2022
What a great practice Lockside Medical Practice is, the staff are all great including the pharmacy next door. I have been here a few times since moving to Stalybridge, there is no comparison to my previous experiences to doctors practices, Lockside is totally brilliant. Today I found the office online (google) and made an appointment, within 10 minutes I had a reply with an appointment and a multitude of texts to remind me of the appointment that had been made. Outstanding, just blown away, brilliant thanks to all. Kind regards, Justin
Visited June 2022
Review titled Lockside Medical Centre
Replied on 24 June 2022
Dear Justin Thank you very much for this lovely feedback, we are glad you are happy with the way our online triage works. We will pass your comment to the practice staff at our next meeting, getting nice positive feedback definitely puts a smile on everyone's face. Kind Regards Gina Dudbridge Practice Manager
-
Review titled Kind, Caring, Professional,Courteous.
Rated 5 stars out of 5
by Gary Burgess - Posted on 04 August 2022
Been here for quite a few years now and I am not surprised that they are rated as outstanding. At 65 and had some quite serious episodes they have been supportive and provided all the care I’ve needed. From the top down the staff really are great.
Visited May 2022
Review titled Lockside Medical Centre
Replied on 04 August 2022
Hello Gary, Thank you very much for your kind review. We will read your lovely comment out at the next joint meeting to let everyone know you feel supported by all the staff at Lockside. Kind Regards Gina Dudbridge Practice Manager