Reviews

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1. Review titled Waste of time

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 28 October 2022

   I have been trying to get through to the receptionist for a few days. Whenever i call, despite being 1st in line, i am waiting for ridiculous times. The line also cuts off. Its just a waste of time trying to get through to this surgery, thats why people call out of hours or go to A&e

   Visited October 2022

   Report as unsuitable

   Review titled Little Lever Health Centre & Library

   Replied on 13 May 2023

   Dear Patient, Apologies for the delay in responding. Thank you for taking the time to leave your feedback. I am sorry to hear about your experience with the surgery and getting through on the telephone. We are continuously working to improve the waiting times on our telephone lines and this area of improvement is a practice priority for us. If you struggle to get through on the telephones for an appointment we also have the option to complete an online consultation form via our website. I appreciate this may not be everyone but it helps us to manage capacity on the phones and Online Consult forms receive a response the same day. I hope you have had a better experience if you have tried to contact the surgery since you posted this review. However, if not please email the surgery with your contact details so the Complaints Team can look in to this for you Many Thanks, Natalie Preece Director of Operations and Performance

   Report as unsuitable

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