Lion Health
2 Lowndes Road, Stourbridge, West Midlands, DY8 3SSContact details and opening times
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Reviews
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Review titled No communication.
Rated 2 stars out of 5
by Emma Richardson - Posted on 01 May 2025
Had face2 face appt at 13:40 today after filling online form in and receiving phone call back (all good so far). Attend appointment checked in online confirmed appt 13:40 all good. At 14:05 I approached desk to ask what happening with my appointment; I was told the doctor was running late but I was next to be called in. I was called in at 2:30 - doctor examined me agreed required a course of antibiotics & prescribed these. I left consulting room to find my phone battery had died which meant I had no way of paying for prescription (I know it’s my responsibility to have my phone charged/ a means of payment, my phone was on 17% when I left house after arriving back from airport so hadn’t had chance to charge).I believe if hadn’t been such delay in appointment battery would of held out. I explained this at reception & pharmacy, asking if anyone had I phone charger I could borrow (plug my phone into) for 5 mins to get enough charge to pay for prescription so I can get antibiotics. Apparently no reception or pharmacy staff at lion have an iPhone. I was then told I can raise concern or complaint regards the lack of communication in delayed appointment on webpage. However webpage states to complain it must be written complaint and instead advised these website to here to raise my concerns/feedback.
Visited May 2025
Lion Health has not yet replied.
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Review titled People mean nothing
Rated 1 star out of 5
by Neil Harvey - Posted on 01 May 2025
Fortunately I do not need to see a doctor very often, and I still have not as after deciding I needed to see a doctor I attempted the minefield of trying to get an appointment at Lion health, apparently we do not talk to anyone now but send in a written request, by diagnosing ourselves, we then need to persuade the doctor to see us, how low as the nhs got to demoralize anyone who feels ill, most of course don’t get this far and just go to A&E you could literally get rid of doctors and AI could tell us what’s wrong. Probably be better service! Getting to the point I have had a bad back for months and tried chiropractor, physio and sports massage but as explained the pain comes from a particular point in my spine, this causes pain down my arms tingling in my hands, sore neck and limited movement, I’m not sleeping or cannot sit without pain, your triage doctors although they could have seen loads of patients sit and decide to palm me to a physio? How can a physio see in my spine? Poor service ! I will try again tomorrow to see if I can get an appointment but not confident.
Visited May 2025
Lion Health has not yet replied.
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Review titled Never had cause to complain with the previous system.
Rated 3 stars out of 5
by Anonymous - Posted on 14 April 2025
Hi, I've recently experienced your new Anima booking system. Over the years my family and I have had a wonderful service from Lion Health and formally Worcester Street surgery. I was aware the new system was to be implemented. On Monday 14th April I phoned at 08.00 to request an on the day GP appointment. The lady who answered the phone was experiencing some glitches with the computer system. What greeted me was a long endless stream of questions. If I had booked online the same situation would have arisen. Are we supposed to be making things easier for people? . Some people in our wider community are elderly and vulnerable and not used to change. It was stressful enough for me. The lady who dealt with me on the phone was polite and professional, but I couldn't help but feel a little sympathy for her. Later in the day another member of staff called to offer an evening appointment. At my appointment I was treated very well. However the list of doctors I requested initially , none had an appointment available or were not offered. I feel this is making the booking process much more stressful and complicated. I completely understand the need for some kind of triage , to best meet the patients needs. I hope I'm proved wrong but I'm not optimistic this will solve any past issues. Prior to getting an appointment I was in limbo if and when I would be offered anything. How can I or anyone plan a day around waiting for a phone call that you may not receive? I'm sure I'm not alone with these comments. The old system was far better despite some public negativity and was far better for both the patient and staff member.
Visited April 2025
Lion Health has not yet replied.
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Review titled Have made a tremendous improvement
Rated 4 stars out of 5
by Guy Jackson - Posted on 16 April 2025
Had a doctors appointment within 12 hours of request on the Anima system and were seen promptly and with great courtesy by the doctor Followed this with an update on sample and therefore a change in medication.
Visited April 2025
Review titled Lion Health
Replied on 17 April 2025
Dear Mr Jackson Thank you very much for taking the time to leave us a review. We're glad that you have had a positive experience in using our new triage system and hope that you feel confident in using this again in the future, should the need arise. You're feedback will be passed on to our staff members, who will greatly appreciate your comments. Kind regards, Lion Health
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Review titled New system makes getting an appointment seem impossible!
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2025
Today was my first time using the new Anima system. I had two attempts at using the form and both times was triaged as needing to go to A&E - for a possible eye infection! By 8.15, I tried to fill in the form for a third time but by that time they were no longer accepting anymore medical requests. I then waited on the phone for half an hour with no response. Now facing Easter weekend with no treatment - new system really needs more work! Feeling very worried about future difficulties of getting a doctors appointment.
Visited April 2025
Lion Health has not yet replied.
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Review titled New Anima system very positive
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2025
I used the new Anima system on the first day it was installed . Inputting relevant information at 8:20 am to see a professional face to face . I was phoned at 10:00 am and given an appointment for 1:30 .pm the same day . This was on a busy Monday morning,so very impressive . I will definitely use this system again was less stressful than waiting on the phone .
Visited April 2025
Review titled Lion Health
Replied on 18 April 2025
Dear patient Thank you very much for your kind words. We are really happy that you found our new system less stressful than waiting on the phone and were happy with the outcome of your request. Your feedback is greatly appreciated, and this will be fed back to our staff members. Kind regards Lion Health
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Review titled GP’s very good
Rated 4 stars out of 5
by Jacky Wollaston - Posted on 15 April 2025
Has been difficult to get appointments or on occasion information, due to phone problems. New Anima system began yesterday and coincidentally I had a need to use it. First impression is that there could be more options? Nothing seemed to apply to my situation. However, there are opportunities to explain the problem in more detail as you go further through completion. Overall, website could be better, but it works! Within a short space of time I received a call to say that a telephone appointment had been made and that a GP would call me shortly. She did, within a short time and after asking a few questions, said she needed to see the problem and made a face to face appointment for 12.30. Prescription raised and collected and by yesterday evening, signs of slight improvement seen.
Visited April 2025
Lion Health has not yet replied.
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Review titled New booking system
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2025
The new booking system is simple to use and takes less time than the telephone system that preceded it. Less stressful in a morning when people have many other responsibilities. I note that there is support for people who may either lack the technology or ability to use it. I wonder if it will be possible to submit a request later in the day or will it be unavailable. I initially tried the preceding afternoon and the system wasn’t available. However an important step forward.
Visited April 2025
Lion Health has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Emily Kitson - Posted on 14 April 2025
I had a really positive experience with Lion Health today. I used the new booking system for the first time and was really impressed – it was easy and straightforward to use. I received a call back within 15 minutes of submitting the form, and within the hour my little boy had already been seen by a doctor and prescribed antibiotics. The whole process was quick, efficient, and very reassuring. Big thanks to the team for such prompt and caring service!
Visited April 2025
Review titled Lion Health
Replied on 18 April 2025
Dear Mrs Kitson, Thank you very much for leaving us a positive review regarding our new system, Anima, and for the kind words regarding the treatment you received. It is great to hear that you are reassured by our new system and had a good experience in obtaining medical assistance for your child. We are also really happy that you found our system easy to use, and hope that you continue to use the system should you require an appointment in the future. Your feedback will be shared with our staff, who will greatly appreciate your support. Kind regards, Lion Health
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Review titled New appointments system works a treat.
Rated 5 stars out of 5
by Peter Hemmings - Posted on 14 April 2025
This new online appointment request system really works. No hanging on the phone for long periods, simply enter all your symptoms and details and seen it in. Normally I can't get appointments as the 'professional speed dailers' put you right down the queue. This, you put in a headliner of problems, then full description, it prompts a couple of things, then you send it off. I completed the form by 8:15, callbsck came at 9:24 with appointment at 11:35. Brilliant, easy and I actually got in. Time of course will tell, but on its first day, fo me it was 1000 times better... nice one
Visited April 2025
Lion Health has not yet replied.