Lion Health
2 Lowndes Road, Stourbridge, West Midlands, DY8 3SSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very efficient, caring service
Rated 5 stars out of 5
by Mark Binnersley - Posted on 16 May 2025
I booked for a consultation with a doctor, who was very attentive, knowledgeable and thorough in his examination. I was quickly referred for blood tests and the results came back the next day with a reassuring note from the doctor. I was able to converse in real time on line with the doctor, which was convenient. It's good to know that the service is fast and accessible.
Visited May 2025
Review titled Lion Health
Replied on 17 May 2025
Dear Mr Binnersley, Thank you very much for taking the time to leave us a positive review and for your feedback. We are happy to read that you were happy with the service provided to you and that you have found it accessible, this is very important to us here at Lion Health. Your feedback has been passed on to the relevant GP, which is greatly appreciated. Kind regards Lion Health
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Review titled Anima
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2025
Just when you think it is hard to get an appointment and it gets a whole lot harder. The new appointment booking system Anima is a joke…the questions asked are absolutely bonkers. I have tried a couple of times using this system and it was at full capacity!!!! I did manage to get on there this morning and it took me 15 minutes to fill in the absolutely ridiculous questions…I am computer literate and found it tiresome so I can’t imagine how those who don’t use online forms regularly! I called the Dr’s with a referral from my optician and in my opinion an appointment Should’ve been made and not asking me to try to sort it using Anima.
Visited May 2025
Review titled Lion Health
Replied on 17 May 2025
Dear patient, Thank you for taking the time to leave feedback. I am sorry that you have not had a positive experience using our new appointment request system. You are correct in the fact that more questions are asked during the appointment request process. This is to ensure that patients are giving accurate information so that they are triaged appropriately. This means that patients can be offered an appointment with the right clinician at the right time for there needs. As you have not left your name I am unable to look into your issue in further detail, however if you did wish to contact the surgery with more information I would be more than happy to look into this in more detail for you. Kind regards Lion Health
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Review titled Excellent and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2025
Used the new Anima function and it was so quick. The surgery got back to me within half an hour and we had an appointment booked.
Visited May 2025
Review titled Lion Health
Replied on 23 May 2025
Dear patient, Thank you very much for taking the time to leave us a positive review! It's great to read that you were happy with the level of service provided to you and we hope that you continue to use Anima for any future appointment requests, should you need to. Thank you again for your review, it is much appreciated. Kind regards, Lion Health
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Review titled New appointment system worked
Rated 5 stars out of 5
by Anonymous - Posted on 13 May 2025
Went on line at about 9.30 yesterday and accessed the form for the new system and provided details of minor non urgent problem with my elbow . Within an hour , I had a response and the offer of a face to face appointment today at 11.00 with a doctor. I attended st the surgery and was seen exactly on time and the doctor was thorough, listened and advised on action and care. All in all a good experience.
Visited May 2025
Review titled Lion Health
Replied on 17 May 2025
Dear patient, Thank you very much for taking the time to leave a positive review regarding our new appointment request system. We ensure that all patient requests are responded to on the same day and that patients see the right clinician at the right time for any issue raised. We are glad in this instance that you were happy with the service offered. Thank you again for your review. Lion Health
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Review titled Systems need improving
Rated 3 stars out of 5
by Anonymous - Posted on 20 May 2025
The new anima system isn't working effectively. I don't understand why patients can't put in admin requests (such as for prescriptions etc) outside of surgery hours when most people aren't at work and they have the time to do it, like we used to be able to do with the online prescription requests. I waited till surgery hours, put in the prescription request for my son, then it stated that no more anima requests are being accepted as the system was at capacity. I tried to call lion health for advice twice, though I was waiting in the queue for so long that I had to hang up because I was at work. Finding the time to come to the surgery with my 12 year old son to get him on my NHS app is difficult and even then, it takes a few weeks to be actioned. Meanwhile, how do I order a repeat prescription for him without visiting the surgery when anima is at capacity? It used to be fine using the online form. It is all unnecessarily complicated and not patient-focussed.
Visited May 2025
Review titled Lion Health
Replied on 22 May 2025
Dear patient, Thank you for leaving us your feedback, it is very much appreciated. I am sorry to read that you have concerns regarding our new system, and that you have found it difficult to order a repeat prescription for your child. You can request a repeat prescription on Anima by submitting an admin request. Our admin request section on Anima is open 7 days a week, 24 hours a day. - Go to the Lion Health website (www.lion-health.co.uk) and select 'Submit a new request' - Select 'I have an administrative query' - Choose who you are submitting the request for and enter the details as requested - You can then choose from a range of administrative requests. In the example you have given you would then choose 'Repeat prescriptions' - Enter the details of the medication you need a repeat prescription for and answer the remaining questions as and when prompted on screen I hope that the above guidance helps you in being able to order your sons medication. Should you need any further assistance with this matter, please do not hesitate to contact the surgery and we will endeavour to provide further guidance. Thank you again for taking the time to provide us with your feedback. Kind regards Lion Health
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Review titled No communication.
Rated 2 stars out of 5
by Emma Richardson - Posted on 01 May 2025
Had face2 face appt at 13:40 today after filling online form in and receiving phone call back (all good so far). Attend appointment checked in online confirmed appt 13:40 all good. At 14:05 I approached desk to ask what happening with my appointment; I was told the doctor was running late but I was next to be called in. I was called in at 2:30 - doctor examined me agreed required a course of antibiotics & prescribed these. I left consulting room to find my phone battery had died which meant I had no way of paying for prescription (I know it’s my responsibility to have my phone charged/ a means of payment, my phone was on 17% when I left house after arriving back from airport so hadn’t had chance to charge).I believe if hadn’t been such delay in appointment battery would of held out. I explained this at reception & pharmacy, asking if anyone had I phone charger I could borrow (plug my phone into) for 5 mins to get enough charge to pay for prescription so I can get antibiotics. Apparently no reception or pharmacy staff at lion have an iPhone. I was then told I can raise concern or complaint regards the lack of communication in delayed appointment on webpage. However webpage states to complain it must be written complaint and instead advised these website to here to raise my concerns/feedback.
Visited May 2025
Review titled Lion Health
Replied on 17 May 2025
Dear Ms Richardson, Thank you for taking the time to leave us feedback. I am sorry that you have not had a positive experience in attending the surgery. With regards to your appointment running behind, I have looked into this and unfortunately a patient prior to your appointment required unforeseen additional medical support, hence the delays. I am sorry that you were not kept informed that the clinic was running behind and it is something that I will certainly feedback to our reception team leaders. It is not standard procedure to lend electrical equipment to patients, therefore I would recommend that alternative means of payment aside from a phone are carried at all times should you foresee it may be required. I hope that this response is sufficient, however if you did wish to make a complaint regarding the service you have received all complaints must be submitted in writing. This can be via NHS reviews or by writing a letter addressed to the practice manager. I do hope that you see improvement if you need to access our services in the future. Kind regards Lion Health
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Review titled People mean nothing
Rated 1 star out of 5
by Neil Harvey - Posted on 01 May 2025
Fortunately I do not need to see a doctor very often, and I still have not as after deciding I needed to see a doctor I attempted the minefield of trying to get an appointment at Lion health, apparently we do not talk to anyone now but send in a written request, by diagnosing ourselves, we then need to persuade the doctor to see us, how low as the nhs got to demoralize anyone who feels ill, most of course don’t get this far and just go to A&E you could literally get rid of doctors and AI could tell us what’s wrong. Probably be better service! Getting to the point I have had a bad back for months and tried chiropractor, physio and sports massage but as explained the pain comes from a particular point in my spine, this causes pain down my arms tingling in my hands, sore neck and limited movement, I’m not sleeping or cannot sit without pain, your triage doctors although they could have seen loads of patients sit and decide to palm me to a physio? How can a physio see in my spine? Poor service ! I will try again tomorrow to see if I can get an appointment but not confident.
Visited May 2025
Review titled Lion Health
Replied on 17 May 2025
Dear Mr Harvey, Thank you for taking the time to leave us a review and for your feedback, and I am sorry that you did you not have a positive experience during our appointment request process. We are satisfied that our new appointment request system is beneficial to our patients, and that it promotes a fair and efficient service to our patients. We deny that our process encourages patients to attend local A&E departments as an alternative to accessing our services. Our request system is triaged by a GP led triage team to ensure that patients are seen by the right clinician at the right time, and appointments are offered based on the information given by patients at the time of request. I can see that you have since been reviewed by one of our GPs, and hope that you are happy with the consultation that you received as part of your treatment. Again, thank you for taking the time to leave feedback and hope that this response is sufficient in explaining our process. Kind regards Lion Health
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Review titled Great Locum Dr
Rated 5 stars out of 5
by Zarka - Posted on 22 May 2025
I just wanted to share my positive experience with a Locum Dr called Dr Solomon She was absolutely brilliant went out of her way and checked me thoroughly and I actually felt listened to I wish this Dr could stay at this surgery permanent because she is so sufficient and compassionate Thank you Dr Solomon
Visited May 2025
Review titled Lion Health
Replied on 23 May 2025
Dear Zarka, Thank you very much for your feedback regarding one of our locum GPs, Dr Solomon. It is good to read that you had a positive consultation with her, and I will endeavour to pass your comments on. Kind regards Lion Health
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Review titled Improved Service
Rated 5 stars out of 5
by Anonymous - Posted on 13 May 2025
Because the practice has introduced the new online form I was able to make an appointment in advance for today about a non-urgent but still worrying condition. I felt I received a sympathetic ear & was able to get a prescription for something I felt had previously had to pay for privately as couldn’t get an appointment before the new system was introduced.
Visited May 2025
Review titled Lion Health
Replied on 17 May 2025
Dear patient, Thank you very much for taking the time to leave us a positive review, it is appreciated. It is good to read that you are understanding of our new triage system and that you are satisfied with receiving an appointment booked in advance. We have moved away from a 'first come, first serve' appointment request system. Of course, if there is a clinical need for patients to be seen on the same day then we will endeavour this is the outcome wherever possible. This however is not the case for all patients, and we now offer appointments booked in advance, ensuring that all patients are seen by the right clinician at the right time. We hope that you continue to receive an improved service from Lion Health and are satisfied with the care offered. Thank you again for your feedback. As you have not left your details I am unable to pass your feedback directly onto the clinician involved, but rest assured your feedback is appreciated. Kind regards Lion Health
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Review titled Never had cause to complain with the previous system.
Rated 3 stars out of 5
by Anonymous - Posted on 14 April 2025
Hi, I've recently experienced your new Anima booking system. Over the years my family and I have had a wonderful service from Lion Health and formally Worcester Street surgery. I was aware the new system was to be implemented. On Monday 14th April I phoned at 08.00 to request an on the day GP appointment. The lady who answered the phone was experiencing some glitches with the computer system. What greeted me was a long endless stream of questions. If I had booked online the same situation would have arisen. Are we supposed to be making things easier for people? . Some people in our wider community are elderly and vulnerable and not used to change. It was stressful enough for me. The lady who dealt with me on the phone was polite and professional, but I couldn't help but feel a little sympathy for her. Later in the day another member of staff called to offer an evening appointment. At my appointment I was treated very well. However the list of doctors I requested initially , none had an appointment available or were not offered. I feel this is making the booking process much more stressful and complicated. I completely understand the need for some kind of triage , to best meet the patients needs. I hope I'm proved wrong but I'm not optimistic this will solve any past issues. Prior to getting an appointment I was in limbo if and when I would be offered anything. How can I or anyone plan a day around waiting for a phone call that you may not receive? I'm sure I'm not alone with these comments. The old system was far better despite some public negativity and was far better for both the patient and staff member.
Visited April 2025
Review titled Lion Health
Replied on 22 May 2025
Dear patient, Thank you for taking the time to leave us your feedback on what would have been our launch day of our new appointment request system, Anima. I am sorry that on the occasion detailed above that you were unsatisfied with the process. As stated, your feedback was published on our launch day of our new system, and unfortunately we did face some technical difficulties on this day which made the system run a lot slower than anticipated. These issues have since been resolved. The rate in which we call patients back to offer an appointment has also markedly increased since our launch day. Regarding the questions that you have been asked as part of the triage process, you are correct in stating that there are more questions asked. This is because we no longer issue appointments on a first come, first serve basis. All appointment requests are triaged based on clinical need by our GP led triage team. This ensures that patients are seen by the right clinician at the right time based on clinical urgency. I am glad to read that you were successfully offered an appointment and that you were satisfied with the care you had received as a result. I would strongly urge that if you find yourself in the position of needing to request an appointment in the future, that you complete the request yourself by visiting the Lion Health website (www.lion-health.co.uk) at 08:00. This is a far more efficient process for both patients and staff, and ensures that our phone lines are kept free for our patients who do not have access to the internet or who cannot submit the form themselves. I do hope that should you need to access our services in the future that you notice an improvement in using our new system. Thank you again for your feedback. Kind regards Lion Health