Lintonville Medical Group
Lintonville Terrace, Ashington, Northumberland, NE63 9UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Registration
Rated 1 star out of 5
by Anne Wanless - Posted on 25 March 2024
I have tried numerous times to register on anima since 21/03/24 after activating my NHS email however the system will not accept my email I have now been on hold 50+ minutes on the phone waiting for my call to be answered…..you could write it ….I am very disappointed at how Lintonville Surgery has deteriorated since becoming part of Valance the care is definitely not up to the standard it was Lintonville was the best surgery in Ashington now unfortunately it’s the worst and I’m still on hold and it’s 57mins now just been answered absolutely not acceptable
Visited March 2024
Lintonville Medical Group has not yet replied.
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Review titled Sick note
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
Been waiting for a phone call appointment for 4 weeks and still waiting now and when I ring up they say they will ring you on a date but still waiting
Visited August 2023
Lintonville Medical Group has not yet replied.
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Review titled great drs but telephone system terrible
Rated 3 stars out of 5
by Anonymous - Posted on 08 September 2023
when calling always in a queue no matter what time of day for min 25 mins to over an hour just to speak to reception/admin it is ridiculous even the call backs from gp to deal with the issue is less than 10 mins you need to get the phone system sorted it is letting the practice down and the availability of routine appointments once you get through on the phone is usually Nil this surgerys admin has gone down hill recently it isnt a good service at all
Visited July 2023
Lintonville Medical Group has not yet replied.
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Review titled Poor Service
Rated 1 star out of 5
by Angela Jackson - Posted on 05 June 2023
This is the second time this surgery has simply cut off my linked profile for my daughters prescriptions without any notice! My child requires regular life saving medications which I am now unable to order , I now need to contact a local hospital for help to get access to medication. I will also have to spend hrs trying g to get someone to sort this out at the surgery, if anyone ever answers the phone that id ( which is extremely unlikely) Also their website is down so unable to even send them a message . I have no words disgraceful!
Visited May 2023
Lintonville Medical Group has not yet replied.
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Review titled Frustrated with this practice
Rated 1 star out of 5
by Anonymous - Posted on 27 April 2023
Phoned today and waited 45 mins for an answer then gave up. It's the same every time I try to get through, so my medical condition will not be dealt with. Something needs to be done about improving this. Are the GPs not seeing all the complaints from patients who are so sick and tired of waiting for their calls being answered. Also can someone switch off that horrendous excuse for music that is played. I'd rather have silence than listen to that.
Visited April 2023
Review titled Lintonville Medical Group
Replied on 30 July 2023
Dear Patient Thank you for taking the time to raise your concerns. We are always sorry to hear when things go wrong for patients, and we strive to make our service better. Your feedback will be passed to staff. We have implemented changes to improve access which include:- • Increased the number of staff in the role • Dedicated additional resource in the peak hour of 0800 – 0900 (this doubles the amount of people on calls to average 20 people taking calls) • Introduced new shift patterns to better suit demand profile • Pulled other departments onto Reception when wait times are too long we are also looking to implement a new system which will include a call back facility. If you would like to discuss your concerns please call or email our complaints department on 01670 844311/ nencicb-nor.valenscomplaints@nhs.net, and a member of our team will get back to you. Once again, I am sorry to hear about your bad experience. Please be assured that improving access for patients is a priority for the practice, and we are actively focused on this and will continue to do so. Kind regards N Longman HR & Executive Assistant