Links Medical Practice - Ratings and reviews
Reviews
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Review titled diffulty trying to make appointments
Rated 4 stars out of 5
by Mr david m orme - Posted on 04 April 2024
Ifind it difficult to make an appointment the online form is only available 8am to 9am and when phoning during the day the receptionist seems to want to get you off the phone as soon as possible ,Imade what I thought was a face to face appointment approx 2 weeks ago for april 2nd 1830 hrs I missed the doctors call at 1740hrs I rang the surgery at 1830 only to get ,surgery is closed .I rang on Thursday 4th april 1500hrsonly to be told online forms are only available between 8am and 9am this to me shows the person in reception wants patience to delay making an appointment is acting as a delaying agent in regards to the doctors access, a teenager with no patients for patience I have ring worm on my leg and back and after seeing 4 doctors at the practice who perscribed creams that only stop the irritation but dont cure it over 2years I hope given tese details I have been refered to Russels Hall dermotology dept and I understand a 10 to 12 month wait to see someone is the norm ,beyond belief is my oppinion but thats down to under funding by government. I am at present under going training to improve my copd and the staff there say I need 2 inhailers one to be taken once a day and the blue one I already have when ever needed this is why I needed an appointment to discuss this with a doctor but having to jump through hoops to get an appointment should not happen as seems to be the case.yours sincerely D M Orme, 12 12 1943.
Visited March 2024
Links Medical Practice has not yet replied.
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Review titled Short wait
Rated 3 stars out of 5
by Anonymous - Posted on 08 December 2023
I came into the reception, stated my name to the receptionist, and seated myself in the waiting area. Within few Minutes my name was displayed on the screen, and I went to see a consultant. While talking to the consultant, I wasn't sure how to respond, as I had been expecting to see a dermatologist.
Visited December 2023
Links Medical Practice has not yet replied.
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Review titled Incorrect Information
Rated 3 stars out of 5
by Anonymous - Posted on 17 October 2023
Their phone line asks you to only call if you physically can not use the website, It states the website is open from 8am-4pm and to use this to contact the surgery. When trying to do this at 10am it turns out the practice had already turned it off, resulting in me having to call again and listen to the long voicemail asking me to use the website for a second time. I understand this may be due to demand on the practice however the voicemail on their phone lines should not state it is open when it is not as this is very frustrating and time wasting.
Visited October 2023
Links Medical Practice has not yet replied.
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Review titled Medication review
Rated 5 stars out of 5
by Sharon McGregor - Posted on 05 April 2023
The family doctors are very patient centred and are very understanding to individual needs and know you which is particularly important if you suffer with anxiety issues and mental health issues this to me offers continuity of care
Visited March 2023
Review titled Links Medical Practice
Replied on 11 April 2023
Dear Sharon, Thank you for taking the time to leave your feedback here. We are glad to hear that you feel that our doctors respond well to your needs and offer good continuity of care. I will pass your comments on to our staff team. Liz Bramble Practice Manager
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Review titled Phone consultation
Rated 2 stars out of 5
by Anonymous - Posted on 02 September 2022
I called and spoke to a receptionist and asked for appointment regarding 2 matters, both I believe need to be checked physically by a doctor. Next available phone consultation is 3 days away so I accept. I speak to the doctor about a injury and she tells me as long as I have moment there is unlikely to be a issue. When I bought up second issue she told me she doesn’t have time to speak about that. Very poor service from our local gp’s. No wonder hospitals are bursting at the seems because because can’t get any help from the doctors leaving them no choice to go to Urgent care or a&e
Visited September 2022
Review titled Links Medical Practice
Replied on 10 November 2022
Dear Patient, I'm sorry that you had this experience. We are grateful for all feedback, as it gives us the opportunity to learn and improve. We are currently implementing further reception training about what issues are and are not appropriate to book as telephone consultations, and which need to be seen in person. I do hope that your injury has now healed, but if you do have any further clinical needs, please feel free to contact the practice again. Liz Bramble Practice Manager
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Review titled So impessed with this prictice
Rated 5 stars out of 5
by Dave Clamp - Posted on 31 August 2022
We moved to this practice about 6 months ago. My wife and I need regular medical help and this practice has not let us down. From reception to nurses and doctors, we cannot fault them. Always polite and helpful on every visit. We do understand that many practices are under pressure and we all have to give a little tolerance and respect to the people who are looking after us. Massive thank you to all at the Links!
Visited June 2022
Review titled Links Medical Practice
Replied on 21 October 2022
Dear Dave, Thank you for taking the time to leave your feedback for us. We are delighted that you feel supported at our practice. We do appreciate your thanks and I will pass it on to the staff team. Liz Bramble Practice Manager