Linden Medical Group - Ratings and reviews
Reviews
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Review titled Horrendous practice
Rated 1 star out of 5
by Anonymous - Posted on 27 April 2024
You can never get an appointment and I have been made to feel a nuisance for requesting one. You have to complete an on-line request and then still no appointment. I kept getting messages back from a GP requesting for more information that I had already provided. It is difficult to communicate with the admin team, with them wanting to know every detail about why you are trying to get an appointment. When I enquired who was Triaging my medical request I was told a care navigator. I soon established that they had no medical training or indeed qualifications. I tried unsuccessfully to get an appointment for my disabled child with no success resulting in us going to hospital. I was left in a room on one occasion with all other patients confidential letters. I feel that the practice is unsafe and cannot meet the medical needs of its patients. I have experienced that I can never see a GP . Once my daughter was coughing up fresh blood for several days they would not give me an appointment and said that it was not necessary when I spoke to a GP. My dog has better care and treatment at the vets.
Visited April 2024
Linden Medical Group has not yet replied.
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Review titled Worst than anything
Rated 1 star out of 5
by Faisal Javed - Posted on 26 April 2024
Completely disgusting. So disgraceful. Wont be able to get an appointment . Stop playing with people life.
Visited April 2024
Linden Medical Group has not yet replied.
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Review titled Worst GP surgery ever used
Rated 2 stars out of 5
by Stephen Cowley - Posted on 20 March 2024
It appears impossible to see a GP face to face, which will be another reason A&E services and walk in centers are overloaded. Waiting room at the 2 surgeries regularly empty or just patients waiting to see the nurse. Never seems to be a doctor anywhere. Tried to see a GP thus week via the on-line service. Gave sufficient detail but received a questionnaire asking more detail. Completed this then received another message asking for a photo of the back of my of mouth and throat! Didn't respond further as the situation is just ridiculous. Started self prescribed amoxicillin bought in Vietnam as seeing a GP looks unlikely. Next day received notice of an appointment in the next 4-6 weeks which is untenable. My wife had similar in 2023, said appointment 4-6 weeks but 6-8 months later no appointment ever received. All the surgery does is try to provide an on-line GP service with no face to face possible. Even after I had earlier blood tests for future health, no GP ever spoke to me, just a pharmacist who put me on statins without any GP discussion around options, same for my wife. Just simply terrible service.
Visited March 2024
Linden Medical Group has not yet replied.
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Review titled malfunctioning practice
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
I need to see a doctor on account of my recent cancer treatment. I have been trying for 3 weeks and have so far failed. Where have the doctors all gone?, 'cos there not in the surgery any more!
Visited July 2023
Review titled Linden Medical Group
Replied on 24 July 2023
Thank you for your review. Feedback, suggestions and complaints are always welcome. Linden Medical Group are always looking for ways to improve the services it offers to patients. Please contact the Practice Manager to enable her to investigate your concerns. She can be contacted by email (linden.admin@nhs.net), letter or telephone. We look forward to hearing from you soon.
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Review titled A complete joke
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2023
Every single appointment I have booked in the last year has been cancelled the day before. These appointments are to administer medication that’s needed to survive and they think it’s ok to just cancel at a drop of a hat. Every appointment is cancelled because the nurse is sick… I’ve never know sickness like it and am now believing they are lying to me!! How can every appointment over a year and longer be cancelled the day before for the exact same reason… the nurse is off sick again?? I don’t know how this surgery functions and can cause so much disruption to sick patients. I’m so disappointed in the service
Visited June 2023
Review titled Linden Medical Group
Replied on 12 June 2023
Thank you for your feedback. Please can you contact the Practice Manager as she is keen to look in to this further.
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Review titled Good Doctors
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
Good doctors from past experience. Now it is impossible to get to them! They give no contact information. Test results may (or may not) be texted with no reply possible. Online appointment booking is no longer possible. Phone calls are only taken for a few hours during the day. It is frustrating and gives an overall sense of not caring. They just don't want to know!
Visited June 2023
Review titled Linden Medical Group
Replied on 04 July 2023
Thank you for taking the time to leave this review. I am sorry you feel the service we provide does not meet your expectations. All of our contact details are available from our website www.lindenmedical.co.uk and the website includes information on how to make an appointment (many of which can be booked online). Our opening hours have not changed and our telephone lines are open from 8.00am - 6.30pm Monday to Friday. We would be happy to speak to you if you would like any further information or advice.
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Review titled Disappointed.
Rated 2 stars out of 5
by Anonymous - Posted on 25 April 2023
We should be given a choice how to make an appointment, it's not easy to get across symptoms in short message. Also it is not acceptable to be told you cannot make an appointment because the GP has reviewed your message and deems it right for you to wait 4 to 6 weeks for a routine appointment when you know yourself you have a very painful infection easily sorted with medication. Having pushed for a simple test it was revealed yes infection present, antibiotics prescribed! Do doctors read our medical notes before dismissing us for up to 6 weeks? After nearly 50 years with this surgery I am deeply concerned about the way things are going. Definitely need a rethink on how accessible appointments are.
Visited April 2023
Linden Medical Group has not yet replied.
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Review titled Takes forever to get anything done.
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2023
I’ve run out of my daily medication now but I put in a prescription request in using the app on the 8th and I’ve still heard nothing yet. I guess I will have to go to 111 to order an emergency supply due to the failings of this practice. I will be leaving next month.
Visited April 2023
Review titled Linden Medical Group
Replied on 20 April 2023
Dear patient We were sorry to hear about this. Please can you contact us as we are keen to look in to what has happened? Thank you.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 29 May 2023
I needed my bloods doing so the practice sent me somebody's elses from through the post. When I phoned and said this is not me, You have sent the wrong ones and has mine go to the other person. All I was told was just chuck it in the bin and we will send you new ones. Then when I went to get my results nothing came through. I think they went to the other person Worrying.
Visited March 2023
Review titled Linden Medical Group
Replied on 30 May 2023
Dear patient Thank you for your feedback. Please contact the Practice Manager on linden.admin@nhs.net as soon as possible to allow her to investigate. Kind regards Linden Medical Group
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
Having been at this surgery for the last 25 years it was good but now Im afraid it is no longer fit for purpose. They have just lost my repeat prescription and they don't care that Im out of my meds, and the care navigators as they call them now but all of you know them as the secretarial staff are rude, cocky and generally unpleasant and if you don't like what they say you just have to live with it and their really unpleasant attitude. None of this helps when you are very unwell. Oh and if you don't want to discuss your medical issue with the Care Navigators then you get to see a nurse only, they make the decision! . All in all a terrible place to deal with and today it was obviously "like it or lump it" attitude was abundant. There have got to be better surgery's in Kettering and I would strongly advise you to go elsewhere for your medical needs. So bad bad bad zero stars for this excuse for a medical establishment.
Visited January 2023
Review titled Linden Medical Group
Replied on 22 February 2023
Dear patient We are very sorry to hear that you are disappointed with the service you received from Linden Medical Group. It would be much appreciated if you would contact our Practice Manager as she is keen to obtain a greater understanding of what went wrong and identify any learning points and areas for improvement. We look forward to hearing from you.