Limelight Health and Wellbeing Hub
Limelight, 1 St Brides Way, Manchester, M16 9NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very bad service
Rated 2 stars out of 5
by Anonymous - Posted on 30 January 2024
I booked the appointment 2 weeks ago only to see my blood test results. They said that cannot provide my results before GP appointment. I booked phone appointment, no one called to me. So I called to gp and asked what’s going on. I just received the information that the appointment was face to face and offered me another appointment in 2 weeks! It’s really bad practice to wait 4 weeks for blood test results. Moreover, the reception staff is really bad and unprofessional.
Visited January 2024
Review titled Limelight Health and Wellbeing Hub
Replied on 01 February 2024
Dear patient Thank you for your feedback. We are sorry to hear that your experience of our service on this occasion has fallen short of your expectations. Did you know that you can access any future test results directly via the NHS App, without needing to contact your GP practice? You can find out more here: https://www.nhs.uk/nhs-app/ In terms of our process, blood test results are reviewed by our clinicians, and if required, appointments are booked with the patients to discuss them, based on the urgency of the result. We are sorry to hear that on this occasion, you were not correctly informed of your appointment details. It would be really helpful if you could contact us directly, so our management team can have a closer look into what you have raised; this is so we can carry out a more effective investigation, better address the issues, and where possible, improve our service. If you would like for us to do so, please email us at gmicb-tr.limelight.feedback@nhs.net. Kind regards Efrosyni Business Manager
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Review titled Flu vaccination
Rated 5 stars out of 5
by Nosheen Saba - Posted on 29 October 2023
The nurse was amazing and my son 9year old was felt comfortable and made at ease, he was anxious but the nurse was amazing he had his injection 💉 and was happy...
Visited October 2023
Review titled Limelight Health and Wellbeing Hub
Replied on 30 October 2023
Dear Nosheen, Thank you for the positive feedback. We will let the nurse and the rest of the nursing team know. Kind regards, Shahin Saleh Practice manager
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Review titled Great help
Rated 2 stars out of 5
by N Humphreys - Posted on 08 September 2023
Your Review: I really hope this practice knows the Gem they have in their finance worker, who I can't name but you know who she is. I have to admit I was really angry when I dealt with her but not only did she go above and beyond to sort the issue, she was extremely kind, considerate, and simply amazing. She kept me updated about the issue and got it sorted. If your practice has an MVP award she should have it. The world would be a much better place if everyone dealt with issues like she did. I'm amazed. So thank-you to her for this and the practice as well for sorting the letter I needed. You should give her a raise!!
Visited September 2023
Review titled Limelight Health and Wellbeing Hub
Replied on 11 September 2023
Dear patient Thank you for your kind words and praise regarding a member of our management team, this positive feedback has now been passed on to them and to their line manager. We hope to continue to provide you and all our patients with an excellent service!
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
Extremely poor service.. Been waiting over 3 months for bloood results.. 3 Months!!! No help at all!! Waited one hour in the surgery to say they will give me a call!!! Which is what they said 3 months ago!!! Absolutely terrible.. Pathetic
Visited August 2023
Review titled Limelight Health and Wellbeing Hub
Replied on 31 August 2023
Dear patient, Thank you for your feedback. Sorry to hear that your experience of our service on this occasion has fallen short of your expectations. Blood sample processing is handled externally and it is far from common place that it takes as long as you have stated. It would be really helpful if you could contact us directly to have a closer look into what you have raised; in order that we carry out a more effective investigation, better address the issues and where possible improve our service. If you would like for us to do so, please call us on 0161 226 7777 or email at gmicb-tr.limelight.feedback@nhs.net Kind regards, Shahin Saleh Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by MRS MARIE P CLAY - Posted on 29 August 2023
Visited this practice this morning for blood tests, as a profoundly deaf person can only say the staff were extremely helpful and pleasant
Visited August 2023
Review titled Limelight Health and Wellbeing Hub
Replied on 02 September 2023
Dear Mrs Clay, Thank you so much for the positive feedback. Our staff try their best to engage as best as they can. Kind regards, Shahin Saleh Practice Manager
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Review titled The worst
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
Ages to get thru on phone. Old message relating to last winter. GP never calls back. Virtually impossible to get an appointment unless you're dying. So very unhelpful. I really need to move practice.
Visited July 2023
Review titled Limelight Health and Wellbeing Hub
Replied on 02 September 2023
Dear Patient, Thank you for your feedback. Sorry to read that your experience hasn’t met your expectations. I apologise for the phone lines being busy at peak times. As a means of better accommodating patient requests, all GP practices use web based consultation tools. We have recently changed ours to AccuRx. We are encouraging all patients where possible to submit their request to us online directly so that they have an alternative way of contacting us. You can read more about it at https://bit.ly/AccuRx. In line with national guidance, our staff endeavour to care navigate all patient requests to the most suitable health care professional within two working days. It would be really helpful if you could contact us directly to have a closer look into what you have raised in order that we carry out a more effective investigation, better address the issues and where possible improve our service. If you would like for us to do so, please call us on 0161 226 7777 or email at gmicb-tr.limelight.feedback@nhs.net Kind regards, Shahin Saleh Practice Manager
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Review titled Awful practice - avoid at all costs
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
Having waited multiple days on the askmygp messaging service I was initially referred to the local pharmacist. I called and said I want to see a doctor and they had to re-open the triage to wait another two days. I then had a telephone call that wasn't very helpful and when I provided the feedback on that they called me to question why I thought I hadn't received good service - it was very unprofessional. I have since tried booking an appointment by telephone and told I could wait two weeks for an appointment. Absolutely disgusting service and the waits are horrendous. If you're considering registering - don't! Go literally anywhere else.
Visited May 2023
Review titled Limelight Health and Wellbeing Hub
Replied on 01 September 2023
Dear Patient, Thank you for your feedback. Sorry to read that your experience hasn’t met your expectations. In line with national guidance, our staff endeavour to care navigate all patient requests to the most suitable health care professional within two working days. Following feedback from patients, we recently changed our web-based online consultation system to AccuRx. Please see the link to find out more about the change: https://bit.ly/AccuRx It would be really helpful if you could contact us directly to have a closer look into what you have raised, namely why the phone call wasn’t helpful; in order that we carry out a more effective investigation, better address the issues and where possible improve our service. If you would like for us to do so, please call us on 0161 226 7777 or email at gmicb-tr.limelight.feedback@nhs.net Kind regards, Shahin Saleh Practice Manager
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Review titled Bad Telephone system & very unhelpful staff
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
Rang numerous time surgery between 8.00am - 10.00, after waiting nearly 40 mins, staff pick up the phone and inform me that they are too busy to help and I need to ring again the next day. Very discourteous, unhelpful and unprofessional staff. Pure waste of time waiting and to be informed I have to ring again tomorrow.
Visited April 2023
Review titled Limelight Health and Wellbeing Hub
Replied on 31 August 2023
Dear Patient, Thanks for your feedback. Sorry to read of your experience. Many patients call the practice during those times and we encourage patients that are able, to use our online appointment booking system inorder that they submit their request directly and without delay. Following feedback from patients we have recently moved to a new online triage and appointment booking system called AccuRx. You can read more about it on our website here: https://limelighthealthhub.nhs.uk/2023/08/11/how-to-navigate-the-switch-from-askmygp-to-accurx-patient-triage/ It would be really helpful if you could contact us directly to have a closer look into the details of the matters you have raised. If you would like for us to do so, please call us on 0161 226 7777 or email at gmicb-tr.limelight.feedback@nhs.net Kind regards, Shahin Saleh Practice Manager