Lilford & Pennington Park Surgery - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2024
Would like to say one of the fantastic practise and the staff too.. being polite as always and every time when I go there never got disappointed.. should recommend to anyone to visit to the practise.
Visited January 2024
Review titled Lilford & Pennington Park Surgery
Replied on 16 January 2024
Dear Patient, thank you for your positive feedback, I will pass your comments onto our Practice Staff, much appreciated. Kind regards Michelle Farrell - Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Steven joint - Posted on 09 January 2024
I have used this practice for the last year or so and it is a great practice with a great team. From telephone information to collecting bloods forms the team is always friendly and helpful. They even sorted my flu jab for a Saturday so i didn’t have to take time off work. My GP is also a star who always has time for me and is very understanding whenever i need him.i owe a lot to him over this last 12 months so thanks again.
Visited January 2024
Review titled Lilford & Pennington Park Surgery
Replied on 16 January 2024
Dear Steven, Thank you for your positive review, I will pass your comments onto our practice staff, it is very much appreciated. Kind Regards, Michelle Farrell - Practice Manager.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2024
I have developed a balance and mobility issue which is very debilitating. My GP saw me and arranged an MRI scan the very next day. I am extremely impressed and highly recommend 5his practice
Visited January 2024
Review titled Lilford & Pennington Park Surgery
Replied on 30 January 2024
Dear Patient Thank you for your lovely feedback, I will ensure that your comments are passed onto our staff in our monthly team meeting. Kind regards Michelle Farrell - Practice Manager.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2023
Staff so helpful came in needed help with referral, lady on desk (short blonde bob) glasses, edited my referral and explained everything to me. Thank you
Visited December 2023
Review titled Lilford & Pennington Park Surgery
Replied on 16 January 2024
Thank you for your positive feedback, it really means a lot to the staff when they receive such a good review, much appreciated to know we are providing an excellent service to our patients.
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Review titled Difficult Communication
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2023
Following a very unpleasant conversation with one of their receptionists who was unhelpful and abrasive I decided to use the AskmyGP App instead. What should have been a simple request somehow became very difficult as my requests were either mis-understood or completely ignored. One of the main issues is the request is closed down on the app once they have responded whether the request has been actioned or not. In my case one of my requests was repeatedly missed so all I could do was raise another request which again got missed or was ignored. Requests for a call back were also repeated ignored. I am all for using technology to improve efficiency but this AskmyGP app has a long long way to go before it becomes fit for purpose.
Visited July 2023
Review titled Lilford & Pennington Park Surgery
Replied on 17 July 2023
Dear Patient, Please accept my apologies for your recent negative experience with our Practice, and feedback. I am sorry that your experience of our online consultation software (AskMyGP) was not resolved or misunderstood by my clinical staff. Please can you contact me at the Practice so I may investigate what went wrong and how we can resolve your issue. My name is Michelle Farrell - Practice Manager, Lilford & Pennington Park Surgery, Bridgewater Medical Centre, Henry St, Leigh WN7 2PE. This will allow me to then pass the feedback onto my Team to avoid this happening in the future. Kind regards,
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Review titled Great Practice
Rated 5 stars out of 5
by Chauncy - Posted on 20 April 2023
I have always had good experience with the doctors, doing amazing work. Local hospital missed diagnosed a condition I had and was sent home and my GP picked up the correct diagnosis straight away and got referred within the hour and went straight back to hospital where I spent 2 weeks having treatment. Keep up the good work
Visited April 2023
Review titled Lilford & Pennington Park Surgery
Replied on 24 April 2023
Dear Chauncy Thank you very much for your positive feedback about our Practice, it's always a pleasure to receive positive comments and to know that we are providing an excellent service to our patients, much appreciated.