Liberty Bridge Road Practice
Ludwig Guttman Centre, 40 Liberty Bridge Road, Stratford, London, Greater London, E20 1ASContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quality service
Rated 5 stars out of 5
by Maurillia Simpson - Posted on 10 October 2024
It was great to have the Dr take the time to listen to my fairs and uncomfortableness of my history of why I had the issues I had. I appreciate 🙏🏽 the fact that I was listened to as well as supported. As an Army veteran who has experience no support or help from the military in the past. I am truly grateful 🙏🏽 to see that the patient matters and is the priority 🙏🏽.
Visited October 2024
Review titled Liberty Bridge Road Practice
Replied on 13 January 2025
Dear Miss Simpson. Thank you so much for your kind words. We’re truly honoured that you felt heard and supported during your visit. It’s our priority to ensure every patient feels valued and cared for, and we’re glad to know that your experience reflected that. As an Army veteran, your feedback means even more to us, and we’re grateful for your service. We will continue to strive to provide the best possible care and support to all of our patients. Thank you again for sharing your experience with us. Kind regards Jess Kaur - Practice Manager
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Review titled Compliments to an Advanced Nurse
Rated 5 stars out of 5
by Guiyi Li - Posted on 01 October 2024
A burn wound on my lower lip had not healed after 3 months. My request to see a GP was not granted, but was referred to specialists,which meant a 23 week waiting time at least. At my further request, I was eventually seen by an advanced nurse. She was very patient in examining my burn wound and the photo records. Her prescription and advice were effective. One week after using the prescribed medicine and following her advice, my burn wound has basically healed, which ended my 3 month suffering and render the already arranged referral to specialists no longer necessary, a saving to the NHS resources. My full compliments to the advanced nurse.
Visited September 2024
Review titled Liberty Bridge Road Practice
Replied on 13 January 2025
Dear Guiyi Li Thank you for sharing your feedback and your positive comments about the Advanced Nurse Practitioner. We truly appreciate all patient feedback, as it helps us improve the services we provide. Your kind words have been passed on to the ANP. Regards Jess Kaur - Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2024
I held off joining this practice for a year because of the bad reviews but since joining I cannot speak highly enough about my good experience at Liberty Bridge. The majority of my visits have been met with exceptional care, professionalism, and attentiveness. The doctors and nurses truly listen, making me feel heard, valued as a patient and confident in managing my health issues. They ensure my concerns are addressed, never rushing through appointments and always taking the time to explain things clearly. On the occasion I had cause to complain, this was addressed and resolved swiftly by the reception team. I highly recommend this surgery – a true 5-star service!
Visited September 2024
Review titled Liberty Bridge Road Practice
Replied on 13 January 2025
Dear patient. Thank you so much for taking the time to share your experience. We're thrilled to hear that your time with Liberty Bridge has been so positive and that you've received exceptional care, professionalism, and attentiveness. It's wonderful to know that our doctors and nurses have made you feel heard and supported in managing your health. We also appreciate your recognition of how our reception team handled your concern promptly. Your feedback means a lot to us, and we're grateful for your recommendation. We look forward to continuing to provide you with the best possible care! Kind regards Jess Kaur - Practice Manager
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Review titled Terribly rude and patronising receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 24 July 2024
I didn't imagine I'd be patronised and told "it's not our problem" when I call about a simple prescription pharmacy address error. Being talked down to and patronised the way I was...I strongly advise the practise retrain their staff in basic telephone manners.
Visited July 2024
Review titled Liberty Bridge Road Practice
Replied on 13 January 2025
Dear Patient We apologise that you found the receptionist’s behaviour patronising, as this is not the experience we want for our patients. Your feedback has been shared with the team. Kind regards Jess Kaur - Practice Manager
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Review titled Prompt and great care
Rated 5 stars out of 5
by Carolina - Posted on 12 June 2024
I recently opened an e-consult and was contacted promptly by the doctor on the next day with a referral for a blood test. After the results came out I booked a follow-up e-consult and, again, by the next day, a doctor called me to explain my results. The doctor was very knowledgeable and offered me helpful insights into how to improve my health. The whole process was swift and I'm pleased with the care provided.
Visited June 2024
Review titled Liberty Bridge Road Practice
Replied on 13 January 2025
Dear Carolina. Thank you for posting your review. I'm so glad to hear that your experience with the e-consult was positive! It sounds like the process was not only efficient but also thorough, with the doctor providing clear insights and helpful advice. It's great that you felt well taken care of and that the follow-up was just as prompt and informative. Your feedback highlights the value of quick, accessible healthcare, and it’s wonderful to hear it made a difference in your health journey. Kind regards Practice Manager
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Review titled Impossible to get access to a GP
Rated 1 star out of 5
by Tom - Posted on 25 May 2024
It’s very difficult to access a GP. Reception do not answer the phone often. GP telephone appointments are during 2 or 3 hour windows, and then the GP calls outside of the agreed time. Tried to complain, referred to website which sent me back to the same reception telephone number. There just seems no real interest in providing access to medical services. They need to train their reception properly and change their appointment system. It just isn’t fit for purpose.
Visited May 2024
Review titled Liberty Bridge Road Practice
Replied on 13 January 2025
Dear Tom We’re sorry to hear that you’re dissatisfied with our appointment system and the difficulty you've experienced reaching us by phone. We strive to have more staff available during busy periods and closely monitor incoming calls to ensure they are answered as quickly as possible. We also encourage patients to use our online consultation service, which many find to be a quicker and more convenient option, as it eliminates the need to attend the practice in person. Once submitted, the online form is triaged by our GP, who will, if necessary, arrange for reception to contact the patient to offer either a face-to-face appointment or a phone consultation. As GP telephone calls are made during clinic hours while also seeing face-to-face patients, we are unable to provide an exact time for calls. This is why patients are given a 2-3 hour timeframe. We appreciate your feedback and will continue to work on improving our services. Kind regards Jess Kaur - Practice manager
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Review titled Unprofessional/rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2023
On a Friday, I went to the doctor's surgery to inquire about the results of my X-rays. While leaning on the reception desk, the receptionist asked me to refrain from doing so. I found this to be very rude and unprofessional, especially since other people were leaning on the desk without being asked to move away.
Visited November 2023
Review titled Liberty Bridge Road Practice
Replied on 27 December 2023
Dear Patient. Thank you for your feedback. I am sorry that you had cause to complain about how you were spoken to by the receptionist. I have spoken to the reception team regarding this. We have also now put up a sign against each reception desk politely asking patients not to lean over the desk. If you wish to discuss the matter further please do contact the practice and I will be more than happy to call you. Ms Jess Kaur - Practice Manager
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Review titled Unprofessional, rude people on reception!
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2023
From start to finish the visit was very stressful for me. The people working at the reception behaved as if they had to do this job as a punishment. Very unprofessional. It looked like they were meeting for a drink. Very unpleasant. I felt intimidated by them. Terrible experience. I hope someone will sort this out.
Visited September 2023
Review titled Liberty Bridge Road Practice
Replied on 27 December 2023
Dear Patient Thank you for your feedback. I was very disappointed to read your comments. This is not the kind of impression we want to give to our patients. Your comments have been discussed with the team. We hope that you have a more pleasant experience when you visit next time. If there are any further issues please ask to speak to the manager or email the practice on lbrp@nhs.net and I will contact you. Kind regards Jess Kaur - Practice Manager
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Review titled Liberty Bridge Road Practice
Rated 4 stars out of 5
by Anonymous - Posted on 01 September 2023
I was contacted promptly by the doctor the day after submitting an e-consult and seen. The doctor was very knowledgeable and explained the issue and how to solve it effectively.
Visited August 2023
Review titled Liberty Bridge Road Practice
Replied on 12 September 2023
Dear Patient. Thank you taking the time to post your feedback. We're pleased that you were happy with the care received from the GP. We hope the advice given has helped you to manage your condition better. Kind regards Jess Kaur - Practice Manager
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Review titled Overall check and blood test
Rated 5 stars out of 5
by Lynden brown - Posted on 29 July 2023
The nurse was very friendly advising me on how I should look after my health. On what to eat to stay healthy
Visited July 2023
Review titled Liberty Bridge Road Practice
Replied on 12 September 2023
Thank you for your positive feedback about the service you received from our practice nurse, your comments are greatly appreciated and have been shared with the nurse. Kind regards Jess- Practice Manager