Lewisham Medical Centre
308 Lee High Road, London, Greater London, SE13 5PJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional and efficient - grateful to use this practice
Rated 5 stars out of 5
by Laura - Posted on 08 January 2024
A professional and friendly team who always strive to resolve queries asap and offer flexibility in getting an appointment over the phone, in person, or through their pharmacists. I have used several GPs in London and my experience with Lewisham Medical Centre has been excellent, even with the huge pressures being faced across the NHS which are not the fault of individual practices, doctors or receptionists who are doing their best amid many challenges. I'm grateful to be registered at this GP!
Visited January 2024
Review titled Lewisham Medical Centre
Replied on 09 January 2024
Hi Laura - thank you so much for your honest, yet really positive feedback! There is huge pressure on NHS services, which our team work so well to cope with every day. We want to help all of our patients to the very best of our ability, and with the resources available to us. We are so grateful to our teams, and to our patients who recognise the difficulties. We sincerely wish that wasn't the case and we could give our patients what they need every time they contact us. So glad to hear of your positive experiences, Laura. Julie Patient Experience Manager
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Review titled Appointments
Rated 3 stars out of 5
by Kim May Ward - Posted on 10 January 2024
When your wound dressing appointment is cancelled by the surgery & you are told to rebook & are then told there are no appointments available what advice are u given ? Go to urgent care ...oh and possibly wait for hours. Honestly the last couple of months at this surgery has been soil destroying especially as I'm not able to get a definitive diagnosis...how I'm I supposed to get any kind.of appointment the system does not work
Visited January 2024
Review titled Lewisham Medical Centre
Replied on 12 January 2024
Hi Kim - I am really sorry that your wound dressing was cancelled - our nurse must have been unwell and we were unable to find cover. Please contact me directly, so we can ensure you receive the dressing care (and care in general) that you need. complaints.lmc@nhs.net Julie Patient Experience Manager
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Review titled Always helpful
Rated 5 stars out of 5
by James - Posted on 25 October 2023
My GP took the time hear my concern and asked good questions to get more details. Although I thought a phone call might miss some things, we both spoke clearly and slowly so that the issues were understood. I was satisfied with the answers and sorted my issue. Thanks
Visited October 2023
Lewisham Medical Centre has not yet replied.
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
I deeply regret registering here !! I was there on time for my appointment I asked the receptionist I have appointment, she referred me to some device to check in! Why do you have reservations!! If you check in by yourself!!! On that time I was 4 minute late on the device and asked to see receptionist, Then she told me that you have to book another appointment available next weekend!!! This is a joke!!
Visited June 2023
Review titled Lewisham Medical Centre
Replied on 06 June 2023
Please do contact me directly so I can confirm you are registered with Lewisham Medical Centre, and investigate what occurred here. complaints.lmc@nhs.net Julie Patient Experience Manager
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Review titled Service is not good.
Rated 2 stars out of 5
by Anonymous - Posted on 25 May 2023
whenever you call them for some illness or issues, you will get an availability of slot after a month or so. On top of this, they would always refer you to a&e. ever since I am in uk I never got appointment with the gp. It’s really very sad.
Visited May 2023
Review titled Lewisham Medical Centre
Replied on 25 May 2023
I am sorry you have had a negative experience with our team, and difficulty in booking an appointment. We are urgently working to increase appointment availability; 1. Hiring additional GPs (not as easy as it sounds) 2. Reducing double bookings - making sure patients are only booked in once for the same reason 3. Removing patients who are persistent non-attenders (a huge number of appointments are wasted each month by patients making appointments and thoughtlessly not attending/not cancelling, so the appointment can be given to another patient in need) If a patient misses three appointments without reason, we may remove them from the practice list Please contact me directly so I can investigate and review this in context, and ensure you receive an appropriate appointment. complaints.lmc@nhs.net Julie Patient Experience Manager