Lepton and Kirkheaton Surgeries
Highgate Lane, Lepton, Huddersfield, West Yorkshire, HD8 0HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad practise
Rated 2 stars out of 5
by Anonymous - Posted on 20 January 2025
I’ve waited a while for a non emergency appointment, couldn’t book on the phone as receptionist apparently only have so many appointments available to them, I had to go on a call back list and was eventually offered an appointment, although I was in contact with Lepton surgery as that’s the one I’m registered with and closer to me, the appointment was for the Kirkheaton surgery. I arrived at Kirkheaton fortunately 5 minutes early to be told my appointment is a telephone appointment, then told it was face to face but at the Lepton surgery! The receptionist at Kirkheaton was very polite and apologetic, I quickly drove to Lepton surgery, the receptionist was less helpful and didn’t apologise for a wasted journey and also an incorrect text reminder of appointment! The GP wasn’t particularly helpful, refusing a referral to a particular department as he hadn’t had a letter from a different department which I had a telephone consult with over 1 month ago? I left feeling like I’d completely wasted my time and an appointment that someone that needed it more could have had.
Visited January 2025
Lepton and Kirkheaton Surgeries has not yet replied.
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Review titled Helpful receptionist
Rated 4 stars out of 5
by CORAL - Posted on 03 May 2023
I had difficulty logging into the online prescription service. The receptionist was extremely pleasant and sorted the problem out for me.
Visited May 2023
Review titled Lepton and Kirkheaton Surgeries
Replied on 04 May 2023
Dear Coral Thank you for taking the time to give us feedback, I am pleased that you had a positive experience with us and i will ensure your comments are passed on to our reception team. Anna Roberts Practice Manager
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Review titled Prompt appointment.
Rated 5 stars out of 5
by Martin Mansfield - Posted on 11 May 2023
Having cut my finger in the garden the previous day I rang at 8.30am to see if I needed to go to A & E for a Tetanus injection but was told the assistant nurse could see me at 10am and I was out by 10.15. Very prompt, friendly and professional service.
Visited May 2023
Review titled Lepton and Kirkheaton Surgeries
Replied on 28 June 2023
Dear Martin Mansfield Thank you for taking the time to feedback to us about your recent experience, I am pleased to hear your positive comments and I will ensure they are shared with the practice team. Anna Roberts Practice Manager