Leicester Tce Healthcare Ctr - Ratings and reviews
Reviews
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Review titled Uncaring
Rated 1 star out of 5
by Amanda - Posted on 09 April 2024
My mother is 93 her recent treatment or lack of it has been disgraceful. A few weeks ago they gave us 2 appointments in 1 day 10am & 3pm. We struggle to get her out I am 70 and don’t drive. Weeks later a doctor came out dismissed her as ok she is now in hospital. Called surgery today they said they would call back ! They never .left a message for us to ring again .back in the queue ! Disgusting traeatment .
Visited April 2024
Review titled Leicester Tce Healthcare Ctr
Replied on 12 April 2024
Dear Amanda, Thank you for posting your comment. We are sorry to hear that you have been unhappy with the care that we have provided to your mother. If you can make contact with the practice and share your mother name so I am able to investigate all the problems you have identified. Sam Hamilton Practice Manager
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Review titled disappointed
Rated 1 star out of 5
by PPP - Posted on 05 February 2024
have severe sciatica/ degenerative back condition and in severe pain with some loss of sensation in legs been trying for over 2 weeks to get an appointment and all you get is sorry and use our online services. As a disabled person i am unable to use online services - which you can't book an appointment anyway and not getting support from surgery, i consider this indirect discrimination as by this surgery making it difficult for some disabled people to access a service, they are discriminating against a disabled person who can only access their services by phone. Very alarming as with my condition i could without support end up severely disabled due to not being able to access any support or pain relief as the current meds i am on are slowly reaching the end of their ability.
Visited February 2024
Review titled Leicester Tce Healthcare Ctr
Replied on 12 April 2024
Dear Patient, Thank you for your feedback. I am sorry that you have been trying to obtain an appointment for two weeks. We are exceptionally busy and our appointments do fill quickly. We aim to provide high quality, safe care and therefore cannot offer limitless appointments. We have recently moved to a new telephone system which offers a call back service, this makes our service more accessible to those that are unable to wait on hold in a call queue. In relation to your care, If you can please make yourself known to our General Manager we will be able to look into this further Kind regards Sam Hamilton Practice Manager.
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Review titled Repeatedly inaccessable surgery!
Rated 2 stars out of 5
by Anonymous - Posted on 05 January 2024
Yet again, I try to contact this surgery for help and yet again, at 8am in the morning, the phone is constantly engaged and the email access has been blocked altogether! Worse still, this is a recurring issue at Leicester Terrace, it seems, so what exactly is the point of being a medical practice when you are constantly blocked from contacting them for help??!!! Complete waste of time!
Visited January 2024
Review titled Leicester Tce Healthcare Ctr
Replied on 11 January 2024
Dear Patient, Thank you for your feedback. I am sorry that you have had difficulty contacting the practice. When our phone lines are full you will receive an engaged tone. We are due to move telephone suppliers and our new suppler will offer a call back service which will help reduce patients waiting time on hold. We hope that this will be in place by spring. Our email account cannot be used to access our triage system or obtain appointments as it is not monitored continuously through the day. You can however use SystmOnline or our website to go through to our triage system. If you do not currently have a SystmOnline account, please call us after 2pm and one of our team would be able to get this set up for you. Kind regards Sam Hamilton
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Review titled Incompetent doctors
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
I have had to visit surgery two days in a row knowing myself what medication i need and then ending up going to hospital out if hours GP to finally get ear spray. How ridiculous the doctor told me that I can't see inside your ear at the moment so cannot diagnose. I have never seen poor healthcare than this. Even 3rd world countries like Pakistan and India have better health care.
Visited January 2024
Review titled Leicester Tce Healthcare Ctr
Replied on 09 February 2024
Dear Patient, Thank you for your feedback. I am sorry that you have experienced a less then satisfactory service from our practice. If you can please let yourself be known to us so that I can investigate this further and identify any training needs. Kind regards Sam Hamilton
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 18 September 2023
I have always praised this surgery to everyone about the receptionists but today the receptionist I spoke to was a big disappointment. She didn’t listen to what I was saying and was very short with me she shouldn’t be doing this job if she can’t find the patience to talk differently and listen.
Visited September 2023
Review titled Leicester Tce Healthcare Ctr
Replied on 05 January 2024
Dear Patient, Thank you for your feedback. It is nice to hear that you have previously praised the reception team so I am sorry that on this occasion you have had such a disappointing experience with the practice. I would like to be able to investigate this further and ensure we identify staff that require refresher training in their customer service. If you can please make yourself known to our General Manager we will be able to look into this. Kind regards Sam Hamilton Practice Manager
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 28 March 2023
Phone on engage for quite some time, then from 11.00am I was 17 in the queue. Wanted to make appoinment about my Arthritis and Fibromyalgia....told that you cannot book appoinments in adavance. I know that before the Covid era you could book appoinments in advance up to 3 weeks. StopNewNormal Neither can you go into the practice and make a face to face appoinment...as you could do, pre Covid.
Visited March 2023
Leicester Tce Healthcare Ctr has not yet replied.
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Review titled not able to see a doctor
Rated 1 star out of 5
by Amy Bondoc - Posted on 29 March 2023
im trying to book just a regular appt due to work commitments i cannot just attend on the day i call ive been trying for months to get a reveiw of a current health condition im constantly told to call after 8 which i cant do as im in work i also have no internet acccess until break which by that time appts for the day have gone how am i supposed to get the issue resolved if appts cannot be made in advance? im sure you can appriciate people work and cannot just leave work to attend an appt without any kind of notice to the emplyer!
Visited March 2023
Review titled Leicester Tce Healthcare Ctr
Replied on 08 September 2023
Dear Mrs Bondoc, Thank you for your feedback. I am sorry that you have been unable to get an appointment at your chosen time using our same day triage system. Pre-bookable appointments are available with our nursing team. If you are able to call or use our online form as early as possible and state when is the best time to contact you we will endeavour to respond when you are available. Once triaged, our duty GP will assess what further action is required and we will do our best to accommodate you around your availability. Kind regards Samantha Hamilton Practice Manager
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Review titled No problem
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
I saw osteopath who was concerned as not on medication for osteoporosis...my choice as tablets far too large. To ring my gp. Pain med over counter not working. I spoke to reception who got dr to call me back. Discussed medication and I asked for X-ray on back. Had that on Monday....7.45 Friday evening he rang back ...fracture back refer to orthopaedics. Like all surgeries....phone open ...then appointments gone. I have been under them since birth...nearer one to me ....not likely. They are moving to ours
Visited February 2023
Review titled Leicester Tce Healthcare Ctr
Replied on 04 April 2023
Dear Patient, Thank you for your feedback and taking the time to leave a review. Your feedback will be passed to all staff. Kind Regards Samantha Hamilton Assistant Practice Manager
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Review titled Disappointed!
Rated 1 star out of 5
by Cristina Nicolae - Posted on 09 January 2023
I alaways have a bad experience calling the Leicester terrace clinic, you have very good doctors ,polite ,professional and I thank them for the help alaways, but the problem are receptionist, the ladies are so cold ,unpolite and all the time you have to argue with them to have an appointment. Today I called to see or talk with a doctor regarding a problem that I have for few months and is getting worse,is affecting my life and the lady didn't care,she said to call tomorrow, last week when I called they said the same thing, is so hard to get in touch with a doctor there..
Visited January 2023
Review titled Leicester Tce Healthcare Ctr
Replied on 12 January 2023
Dear Cristina Nicolae, Thank you for your comments. I am pleased to hear your positive feedback on the doctors that you have seen in the past. I will pass this on to them. In regards to your recent calls to us, I apologise for the poor experience you have had. Our reception team do follow our triage system templates but you should not feel you have to argue with them so I apologise for this. The telephone lines can get exceptionally busy in the mornings, as an alternative, you may find using our online service quicker. To do this, please visit www.leicesterterrace.co.uk and select the Request A Same Day Triage Appointment button. This online access also opens at 8am and will close when all appointments are full. Kind regards Sam Hamilton Assistant Practice Manager
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Review titled confused
Rated 2 stars out of 5
by Anonymous - Posted on 23 January 2023
itried to book a review for my wife, to have a review of her medication as instructed via her medication prescription. i was allocated a date of 16/02/23.i was also informed that it would be via a phone call. surely this must be incorrect, how can a review via the phone be the way to review her medicine
Visited January 2023
Review titled Leicester Tce Healthcare Ctr
Replied on 16 February 2023
Thank you for posting your comment. Many of our medication reviews can be carried out over the phone. All reviews are dependent on which medications are being reviewed. If your wife would prefer a face to face review then please request this when you next call and we will do our best to accommodate this. Kind regards Sam Hamilton Assistant Practice Manager