Lees Medical Practice - Ratings and reviews
Reviews
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Review titled Great practice and service
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
They always notify by texts or calls whenever there is something required like a blood test or to monitor blood pressure, they send reminder which is great in case the patient forgets and they give accurate and detailed informations for any questions a patient may have.
Visited February 2023
Review titled Lees Medical Practice
Replied on 02 March 2023
Dear patient, Thank you so much for your lovely review. I will pass this on to the team. Kind regards, Julie Rowe Practice Manager
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Review titled Pharmacist has been very helpful
Rated 5 stars out of 5
by Shaun Wood - Posted on 15 March 2023
Having recently had some medication changed the pharmacist has been very helpful with telephone conversations checking for changes in my health
Visited February 2023
Review titled Lees Medical Practice
Replied on 16 May 2023
Dear patient, Thank you for your lovely comments. I will pass this on to the team. Kind regards, Julie Rowe Practice Manager
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Review titled Informative consultation
Rated 4 stars out of 5
by Anonymous - Posted on 02 February 2023
I was contacted to have a review of my medication. I must say I was very impressed with the thoroughness and information I was given during the consultation. Very helpful.
Visited February 2023
Review titled Lees Medical Practice
Replied on 02 March 2023
Dear patient, Thank you so much for your lovely review. I will pass this on to the team. Kind regards, Julie Rowe Practice Manager
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Review titled Poor Service from Receptionist
Rated 1 star out of 5
by KCG - Posted on 27 September 2022
Managed to see a Dr for my son, was told he needed antibiotics and that they would be sent to the pharmacy. Went to the pharmacy who advised no prescription had been sent. Called the surgery who said the Dr we seen, can not provide meds and a senior Dr has to approve the medicine. Was told to give it 5 to 10 mins and a Dr will get them sent across. Called again, spoke to an extremely rude and unhelpful receptionist who lacks any professionalism when a patient is frustrated from waiting in a pharmacy for 50 minutes with a sick baby, to be told, "well the Drs gone home, I don't know what you want me to do" The Dr should have made me aware she could not authorise a prescription and that there would be a delay. The 1st reception provided an explanation and some clarification. The 2nd receptionist needs customer service training immediately.
Visited September 2022
Review titled Lees Medical Practice
Replied on 18 October 2022
Dear Patient, I am truly sorry you have had a negative experience at the practice and would be happy to discuss your concerns if you would like to contact me. Kind regards Julie Rowe Practice Manager
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Review titled Unhelpful and Unsympathetic Office Staff Member
Rated 1 star out of 5
by Patient - Posted on 03 August 2022
I needed to speak with the Doctor and requested a telephone appointment but was met by a very unhelpful lady on the telephone. I understand that I could not get an appointment today but she refused to give me one for the following day saying I must phone in the morning. I explained that I have a chronic problem but this made no difference. I also found her attitude lacking empathy and got the feeling that she didn't want to be taking this call, I was also waiting a long time for the call to be answered
Visited August 2022
Review titled Lees Medical Practice
Replied on 18 October 2022
Dear Patient, I am truly sorry you have had a negative experience at the practice and would be happy to discuss your concerns if you would like to contact me. Kind regards Julie Rowe Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Rob - Posted on 31 August 2022
I am very happy with my GP service under the new management. Reception staff are considerate and understanding. They aim to facilitate access to the Doctor or nurse. They have been alert when I have made contact by phone or in person. My nurse has been very informative in helping me manage my medical condition. I am very thankful for that. She has given me valuable information about my condition and resources to help me manage them. Finally my Doctor has been very helpful. Especially when I visited with my sick daughter. I just want to add that I never take for granted the support I get from my Doctor and I truly appreciate it. From me and my family, thank you from the bottom of our hearts.
Visited August 2022
Review titled Lees Medical Practice
Replied on 01 September 2022
Dear Patient, Thank you so much for your glowing review. Since taking over the practice in December 2021, we have worked tirelessly to make improvements to Lees Medical Practice for the benefit of the patients and will continue to review and improve moving forward. Thank you again. Julie Rowe - Practice Manager
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Review titled Fabulous
Rated 5 stars out of 5
by Janice Buckley - Posted on 09 October 2022
Fantastic doctors very understanding listens to you and helps you feel at ease very easy to talk to and very caring
Visited July 2022
Review titled Lees Medical Practice
Replied on 18 October 2022
Dear Patient, Thank you so much for your lovely review of our practice. Kind regards, Julie Rowe Practice Manager