Leacroft Medical Practice
Langley House, Langley Drive, Crawley, West Sussex, RH11 7TFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bustling community practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2025
A warm welcome from reception. Plenty of informative leaflets and posters we're available. Gender neutral toilet available. Nice music. Staff very friendly and professional. Time and care was taken in my appointment with very helpful information given to me on the day which is relevant for my health journey
Visited May 2025
Review titled Leacroft Medical Practice
Replied on 08 May 2025
Dear patient, thank you for taking the time to leave this review, which we'll pass on to our staff. We do our best to be friendly, caring and approachable, so it's very nice to hear that this is appreciated. Matthew Cullis Practice Manager
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Review titled Great Surgery
Rated 5 stars out of 5
by Susan Parr - Posted on 01 May 2025
I cannot fault this surgery and how it runs, Excellent service no waiting and all staff exceptional ,
Visited May 2025
Review titled Leacroft Medical Practice
Replied on 02 May 2025
Dear Mrs. Parr, Thank you very much for taking the time to leave this feedback. We will share it with all our staff, who do work very hard to give everyone the best service they can. Words like yours have a huge positive impact on everyone, so thank you once more. Matthew Cullis Practice Manager
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Review titled Empathetic and compassionate
Rated 5 stars out of 5
by Roshni Patel Byrne - Posted on 08 May 2025
I saw a doctor for a consultation on the 6th May, she was extremely compassionate and listened to how I felt without rushing me. She made a clear and concise plan to support me and relevant referrals that were needed. She showed empathy through out the consultation. The doctor is a credit to the surgery and to her profession
Visited May 2025
Review titled Leacroft Medical Practice
Replied on 09 May 2025
Dear Roshni, Thank you so much for taking time to leave this lovely feedback for our GP. We have shared it with all the staff, and we agree with you that she is a credit to her profession. We are very grateful to have her here as part of our team, who all work hard and aspire to be caring and empathetic. Thank you Matthew Cullis Practice Manager
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Review titled Great Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2025
We had our 8 week vaccination appointment with the practice nurse this morning, and we were definitely dreading it. But the nurse put us at ease and was so kind and helpful. She gave us all of the information and booked out follow ups. Although not a great time for our baby for obvious reasons, the appointment went well because of how amazing and comforting the nurse was. The dread we felt at first went away within a few minutes of speaking to her. Thank you for being so great!
Visited April 2025
Review titled Leacroft Medical Practice
Replied on 10 April 2025
Dear patient, Thank you very much for your kind words and taking the time to leave this feedback. We agree that our nursing team are fantastic and kind, but it is always lovely for them to receive such nice feedback from our patients, and we share it with all our staff. It really does make all the difference to know their efforts are appreciated. Matthew Cullis Practice Manager
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Review titled Great diabetes practitioner
Rated 5 stars out of 5
by Nikki and mike - Posted on 20 February 2025
Oh wow I had an all over consideration.this wonderful lady Listened carefully and gave dad a holistic assessment including his age and other conditions. She was absolutely fantastic. I wish I could include her name but my review will not be counted if I do.
Visited February 2025
Review titled Leacroft Medical Practice
Replied on 24 February 2025
Dear Nikki and Mike, thank you for taking the time to leave such a positive review of our diabetes nurse. We will share your feedback with the whole team - it really does make a big difference to everyone to know that their hard work and care for our patients is appreciated. Matthew Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Deborah Eaton - Posted on 28 November 2024
Fully supported in a sensitive compassionate way with both my parents end of life care , so grateful for the support given to me nothing was ever a problem ,went above and beyond just to help , huge thanks
Visited November 2024
Review titled Leacroft Medical Practice
Replied on 02 December 2024
Dear Deborah, Thank you so much for your kind words. We are very sorry for your loss. Matthew Cullis Practice Manager.
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Review titled Repeat medication Saga continue
Rated 2 stars out of 5
by Katia Doonan - Posted on 18 October 2024
There has been a serious and continuous problems with repeat prescriptions at Leacroft Medical practice. The Nurses there are very good and I never mentioned them in my reviews. Leacroft medical practice leave patients with chronic conditions -like myself to defend themselves and fight for their rights to have their medication regularly dispensed. There is a poor training and adhering practice when repeating prescriptions needs issuing and how to obtain this remains obscured. This is my experience and view of the practice. I still do not know if I have to order on nhs app, via website or via telephone and reception continues to be oblivious of the correct process. Once I have a medication review with my excellent diabetic nurse she sends the prescription to my local pharmacy in an electronically format. Serious communication by the team at Leacroft medical practice that I experienced is not allowing this process to be managed smoothly. It is problematic and you need to accept that the messages about Leacroft Medical Practice I read from your practice, highlights the difficulties that you do not seem to understand. Patients comments needs/complaints needs to be read, reflected and actioned. This cannot continue. If there has been a change in how a repeat prescription is handled you must simply inform the patient. You told me that you had the opportunity to call me, but no message was left on my phone. I had to ask my manager to be able to attend the pharmacist appointment that I hear now via your response in this platform, that you have cancelled the appointment. So, there is a big wall between Leacroft medical practice and its customers. This is not good
Visited October 2024
Review titled Leacroft Medical Practice
Replied on 18 October 2024
Dear Mrs. Doonan, I'm sorry to hear about your ongoing issues. I will arrange a time that is convenient for you to discuss this with you in person or on the telephone. You can find the various ways to order repeat medication on our website: https://www.leacroftmedicalpractice.nhs.uk/health-information/prescriptions/ Matthew Cullis Practice Manager
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Review titled Helpful receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 18 September 2024
Recently attended the surgery and spoke with "Hansa" on reception, she was professional, attentive and very helpful with my queries.
Visited September 2024
Review titled Leacroft Medical Practice
Replied on 18 September 2024
Dear patient, Thank you for taking the time to leave this review and we are glad that you had a good experience with our Reception team. We will share this with the staff member and the rest of the team as it is always very encouraging to have good feedback. Matthew Practice Manager
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Review titled Bad experience
Rated 3 stars out of 5
by Anonymous - Posted on 05 September 2024
Never usually have good experiences at leacroft with elder male doctors here. The doctor I saw - come across very rude and arrogant. The doctor should have shown care , compassionate and genuine care/kindness toward me however I felt patronised as I left as I got confused explaining my symptoms how long Ive had the symptoms and then the doctor was disregarding what I was saying. I don’t mean to sound sexist in anyway but do feel like the lady doctors are much more considerate , empathetic and understanding when it comes to a patients care at leacroft. I understand doctors are short staffed and working long hours but please don’t take it out on the patient as you never know what they are going through and makes a patient loose trust on a doctor or maybe learn how to communicate with a bit of kindness
Visited September 2024
Review titled Leacroft Medical Practice
Replied on 09 September 2024
Good afternoon, My name is Matthew Cullis and I'm the Practice Manager at Leacroft. I'm very sorry to hear that you did not have a good experience with one of our male doctors. We will discuss your feedback with our GP team. We are a caring organisation, and I am sorry that we have not provided a good and caring service on this occasion. Although we are not short staffed overall, we do have a lot fewer female GPs than male. Please do ask to see a female GP if you would prefer and we will be able to let you know the earliest appointment with both female and male GPs so you can make your choice accordingly. If you would like to discuss this any further, please contact me at the practice.
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Review titled Experience of staff
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2024
I have attended Leacroft Medical Practice in Crawley this morning to take a blood test. The nurse has been fantastic, firstly met me with a smile and professionalism asking me how I was. Not what I normally witness in this practice. Her professional touch didn't come unnoticed, I felt nothing whatsoever and before I knew, she explained the next steps. There are not many staff left with this professionalism and care so I wanted to say a big thank you.
Visited September 2024
Review titled Leacroft Medical Practice
Replied on 16 September 2024
Dear patient, Thanks you very much for your kind words about the kindness and professionalism of our staff. We will share this with our team - nice feedback is always appreciated. Matthew Practice Manager