Lawrence House Surgery
107 Philip Lane, Tottenham, London, Greater London, N15 4JRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2023
I called 8:35 they say fully booked opening time is 8:30.they say you will receive phone calls. And I receive phone call I told my symptoms and gave me wrong medication. I gave stool sample one month ago. They are not receive yet
Visited June 2023
Review titled Lawrence House Surgery
Replied on 05 September 2023
Hi, I am sorry you are upset with our service, we strive to give the best care to all our patients. If you would like to make a formal complaint, please email us at lawrencehousesurgery@nhs.net
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Review titled Awful Service
Rated 2 stars out of 5
by Anonymous - Posted on 04 June 2023
I have a bad experience with the GP Lawrence House as my mom needs an appointment and it’s really difficult to get it. They said we should call at 8am, but the phone doesn’t even ring between 8-8:30am. It’s like the line is disconnected somehow. Also we need a sick note, and after a week, nobody give us one or explained why has not been send. The admin staff doesn’t give some much information as they claimed have limit information, but then to whom we should contact then?
Visited May 2023
Review titled Lawrence House Surgery
Replied on 07 June 2023
Dear patient, Thank you for your feedback. I do apologise for this poor experience, but our phonelines are busiest at 8am. We try our best to get to all calls as quickly as possible, but with so many patients calling this can be difficult. We offer other ways of booking appointments, such as eConsult and our online appointments. If you would like further information on how sicknotes work, please email the surgery at lawrencehousesurgery@nhs.net and we will be able to discuss this with you.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
I had a frozen shoulder and was in agony, I booked an appointment the same day and a doctor at the practice was able to do a steroid injection for me. Not all surgeries have doctors who can do this. My shoulder is much better now! Great service.
Visited May 2023
Review titled Lawrence House Surgery
Replied on 07 June 2023
Dear patient, Thank you so much for your lovely words, we are very proud of our highly skilled doctors and pride ourselves on our excellent service. We hope to continue this for you going forward.