Lawrence Hill Health Centre
Hassell Drive, Easton, Bristol, Avon, BS2 0ANContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wonderful service
Rated 5 stars out of 5
by John Peacock - Posted on 16 April 2025
On my last visit for a blood test I found the contact I have been well informed and the whole staff from administration to medical staff have performed their duties with kindness, and professional actions.
Visited April 2025
Lawrence Hill Health Centre has not yet replied.
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Review titled Understanding Practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2025
Very caring and willing to do their best to help. The people who work there are the very best, accommodating, caring and always willing to help.
Visited April 2025
Lawrence Hill Health Centre has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2025
Im very happay for my treatment keep doing well its bit okay then before so its great achivement i like it.
Visited April 2025
Lawrence Hill Health Centre has not yet replied.
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Review titled Excellent staff
Rated 4 stars out of 5
by Anonymous - Posted on 30 April 2025
I had two appointments, one for annual blood tests, one for a chronic shoulder issue. The nurse for the former was friendly, professional and informative when I had questions - as she is every year. The GP for the other was also excellent - again, as they always are. Listened to the issue, took time to explore options, explained how the problem manifests. Now have further appointment for physio triage and on the list for a steroid injection. However, I need to feed back that it is almost impossible to get an appointment unless you go in - every time for the last year or more, when I try through the NHS app, the website or Patient Direct, it always says no appointments... Not even for weeks in advance. I showed this to the nurse on my phone, so it isn't just a technical hitch. I only got the appointment because I was sent a special link by the health centre after several emails because the response to a scan for my shoulder was completely at odds with what the consultant at the BRI had said. This was not the centre's fault - the communication from the consultant to the GP was extremely vague. But having no appointments available is an issue - it was 10 weeks between the scan and speaking to a GP about the injection and physio.
Visited April 2025
Lawrence Hill Health Centre has not yet replied.
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Review titled Recent experience
Rated 4 stars out of 5
by Kevin rogers - Posted on 30 April 2025
I request a duty doctor phone call after a couple of visits to A&E this happened on the evening the the request was made. After discussing my situation an appointment was made the following day. The GP managed to clarify my condition and gave me some clear options with referrals and medication good experience.
Visited April 2025
Lawrence Hill Health Centre has not yet replied.
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 29 April 2025
This surgery has been less than satisfactory. Poor communication between GPs and Pharmacy, frequently not putting my script through or withholding scripts until a med review can be done but with unavailable appointments the wait without scripts is too long. This has a heavy impact on individuals who require daily doses of their medication. Plus declining my valid review automatically is poor.
Visited April 2025
Lawrence Hill Health Centre has not yet replied.
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Review titled Great place
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2025
Every tine I ever had an appointment, they were great, everyone is always very helpful. This time, I had a blood test, the nurse was super nice. I booked my appointment through the online form, which was great.
Visited April 2025
Lawrence Hill Health Centre has not yet replied.
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Review titled It made me feel disregarded
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2025
It's fair enough that you had to postpone the appointment with 20 minutes notice, but if you thought I was a timewaster you should have told me that rather than scheduling an appoinIt's fair enough that you had to postpone the appointment with 20 minutes notice, but if you thought I was a timewaster you should have told me that rather than scheduling an appointment with someone that isn't a nurse, doctor or pharmacist. I was told to come to the appointment by a pharmacist that told me I had an allergic reaction to the prescribed medication, and that a new itchy raised patch on my face was worrying and needed looking at. I was told the complaint I was being treated for was just cosmetic, turning back the valuable prior conversation I had had about it with the doctor. Then she started trying to 'treat' me for my natural skin tone, telling me it was rosacea, it is not, is just what I look like. Of course my whole life I have been insecure about it, so it's very sensitive but having an argument with someone at the doctor's trying to tell me that there's something wrong with my face is just really horrible. I'm sorry to be dramatic, clearly I'm venting, but I just need to know if I go to the doctor's I will be informed by a doctor 'this time you are a timewaster, we will not see you' rather than made to engage with this, it's really upsetting. I know I will come back to the surgery because I don't see that I have much choice, but I'm feeling very bad about it. tment with someone that isn't a nurse, doctor or pharmacist. I was told to come to the appointment by a pharmacist that told me I had an allergic reaction to the prescribed medication, and that a new itchy raised patch on my face was worrying and needed looking at. I was told the complaint I was being treated for was just cosmetic, turning back the valuable prior conversation I had had about it with the doctor. Then she started trying to 'treat' me for my natural skin tone, telling me it was rosacea, it is not, is just what I look like. Of course my whole life I have been insecure about it, so it's very sensitive but having an argument with someone at the doctor's trying to tell me that there's something wrong with my face is just really horrible. I'm sorry to be dramatic, clearly I'm venting, but I just need to know if I go to the doctor's I will be informed by a doctor 'this time you are a timewaster, we will not see you' rather than made to engage with this. I know I will come back to the surgery because I don't see that I have much choice, but I'm feeling bad about it.
Visited April 2025
Review titled Lawrence Hill Health Centre
Replied on 22 April 2025
Dear Patient, thank you for your feedback. My name is Maurice and I am the Practice Manager here at Lawrence Hill Health Centre. I was very sorry to read about your experience at our practice and would like to clarify what happened. If you are happy to provide some additional information, please reach out to us via our email at bnssg.lawrencehillhc1@nhs.net. This will allow us to identify the consultation and enable us to pass on your feedback to the relevant person / team so that the situation can be learned from in the future. Thank you, Maurice.
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Review titled Good
Rated 3 stars out of 5
by Anonymous - Posted on 28 April 2025
Today have been again visited Lawrence Hill health centre because they have been sent me SMS to booking appointment but no available and includes at the reception. The reason Blood test results and no information still yet, so they only told by the next week you have to call only. Day blood test 15/04/2025 No available online booking appointment or Face to face. Even I am now unwell today.
Visited April 2025
Lawrence Hill Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Dovanice Chumney - Posted on 03 April 2025
I had a great experience with my GP! She was attentive, caring, friendly and addressed all my concerns with professionalism and also formative l Highly recommend!
Visited April 2025
Lawrence Hill Health Centre has not yet replied.