Lavant Road Surgery - Ratings and reviews
Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
A huge thank you to the whole team at Lavant Rd Surgery. Everyone I have spoken to on the telephone has been very helpful, even during these times which must be so difficult for them. I have been seeing a wonderful doctor who has such a kind and caring manner. She is super thorough and efficient too and I really appreciate the time and trouble that she has taken with me. Thank you so much.
Visited January 2023
Review titled Lavant Road Surgery
Replied on 30 January 2023
Thank you very much for such lovely feedback. It always means a lot to all Staff here at the surgery to hear positive words!
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
Rude, unhelpful. New patient trying to organise a repeat prescription (Uni Student). Told to email the surgery. No email information given, website suggests downloading the Patient Access App, which does not work. Sends you to SystmOnline, but you need to have permission from the Practice to access this. Second call, receptionist just put the phone down!! Perhaps some sessions in customer care would be a good idea!!
Visited January 2023
Review titled Lavant Road Surgery
Replied on 12 January 2023
Thank you for taking the time to provide your comment. By doing so we are able to review feedback and make appropriate changes for the continued care and wellbeing of our patients. We are very sorry to hear that you are not happy with the surgery. Should you wish to provide further feedback, please feel free to contact the surgery. Many thanks, Ciara Newman Practice Manager
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Review titled I've been refused help
Rated 1 star out of 5
by A Hennessey - Posted on 02 January 2023
I have been struggling with a chronic condition for 21 years with a terrible flare up for months now. I understand the struggle GPs are under but when I was in desperate need I feel let down and ignored. I phoned for an appointment at least 6 separate times after being advised to carry on with medication that was not working. I waited the time I was told and phoned as advised. I was told the specialist nurse was not in and to phone tomorrow. Over and over again? my eyes had swollen shut, I couldn't phrase how bad and how much pain I was in any more than what I'd said but it didn't matter. I was in tears begging for an appointment, for I didn't even care when. A month from then? whenever there was one, to see any doctor who would listen to me and maybe try something new. But I was told 'that's not the way it works'. I've changed surgeries now because as a student I'd rather travel 2 hours to be seen at my home than to suffer anymore than I have already. I just needed a prescription to try something new. This is not the first problem I've had. I struggled with mental health issues last year and was told to phone in an emergency if I was ever feeling really bad and was told there was no appointments to speak to anyone other than the following week (I expected this, I just needed something in the works to keep me going). I said I'd accept, already embarrassed and was told 'It's clearly not an emergency then'. what was the need? who would say that to someone? what if that was the final straw for someone else? I feel as though I was taken advantage of because I would never scream or kick off at anyone, least of all a public sector worker. But I've not been offered any alternative options. I've suffered for months over something that maybe could have been solved. It's not that I couldn't have appointments but the fact I had no options, alternatives or any further advice. It's been devastating.
Visited December 2022
Review titled Lavant Road Surgery
Replied on 12 January 2023
Thank you for taking the time to provide your comment. By doing so we are able to review feedback and make appropriate changes for the continued care and wellbeing of our patients. We are very sorry to hear that you are not happy with the surgery. Should you wish to provide further feedback, please feel free to contact the surgery. Many thanks, Ciara Newman Practice Manager
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Review titled Excellent Doctors and receptionists
Rated 5 stars out of 5
by Mark Geary - Posted on 28 November 2022
Having recently moved into the area I can honestly say that the we have found the service here to be excellent. The Doctors we have seen have both had excellent patient manner, been very efficient, courteous and effective. Equally, the staff on the desk have also been helpful and friendly. I have unfortunately witnessed on a number of occasions patient's being, well, less than patient, with the staff taking the brunt of the rudeness and hostility when it hasn't appeared necessary. I understand that the system can be frustrating but shouting is unlikely to change anything. I have given them five stars as this is the maximum allowed.
Visited November 2022
Review titled Lavant Road Surgery
Replied on 07 December 2022
Thank you so much for taking the time to leave us such a lovely comment. I have shared your kind words with all of the staff here at Lavant Road Surgery and it has brought us great positivity during such difficult times. Ciara Newman Practice Manager
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Review titled Amazing service
Rated 5 stars out of 5
by G Knight - Posted on 16 September 2022
Amazing, blood taken at 11, results on web site at 4hrs later!!! What’s to complain about … and I got offered flu jab at same time saving another visit to the practise!
Visited September 2022
Review titled Lavant Road Surgery
Replied on 27 September 2022
Thank you so much for taking the time to leave such a lovely comment. I have passed your feedback to the member of staff who you saw when you visited the surgery and I have also shared your kind words with the rest of the staff. We are always very grateful to hear of our patients positive experiences. Ciara Newman Practice Manager
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Review titled Not the first time the surgery has let me down
Rated 1 star out of 5
by Brian Baker - Posted on 18 August 2022
I'm currently in Edinburgh and have forgotten one of my medications. Lovely pharmacist here can issue it with authorisation from my doctor. Have just spent considerable time on the phone listening to the interminable options. Finally got to choose the one I needed to be told to phone back tomorrow. For what? To go through the options again?!
Visited August 2022
Review titled Lavant Road Surgery
Replied on 08 September 2022
Thank you for taking the time to provide your comment. By doing so we are able to review feedback and make appropriate changes for the continued care and wellbeing of our patients. We are very sorry to hear that you are not happy with the surgery. Unfortunately, when you called we were experiencing a period of staffing shortages as explained in the message. The pharmacist you spoke with should have made you aware that you could have registered with a GP surgery in Scotland as a temporary resident and they would have been able to assist you. Otherwise, you could have completed an e-consult or spoken to the reception team who would have been able to discuss your query with you. Many thanks, Ciara Newman Practice Manager