Lavant Road Surgery
8 Lavant Road, Chichester, West Sussex, PO19 5RHContact details and opening times
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Reviews
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Review titled terrible appointment booking system
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
I have hardly ever had the need to see a GP but on the odd occasion I do, I called at 8am on the dot and was already caller 20 in the queue. I waited in the queue for 26 minutes where they offered me one a appointment, where unfortunately I just could not make so instead of offering me one for a later date, I was advised to call in again at 8am the next day and wait another goodness knows how long. I have ended up calling 7 times previously as by the time I got to the front of the queue, all the appointments were gone. Surely the receptionists can offer us appointments even if they are weeks in advance. I have been forced to go private for a GP appointment as I dont want to risk leaving my symptoms to go unchecked.
Visited May 2023
Review titled Lavant Road Surgery
Replied on 25 May 2023
Thank you for taking the time to provide your comment. By doing so we are able to review feedback and make appropriate changes for the continued care and wellbeing of our patients. We are very sorry to hear that you are not happy with the surgery. Unfortunately we continue to see extremely high levels of demand for appointments and this is reflected in the volumes of patients who call through to us each day meaning that there can at times be a considerable wait on the telephone to speak to us. We are currently in the process of reviewing our appointment booking processes in line with recent changes. Many thanks, Ciara Newman Practice Manager
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
I have ceased calling for appointments due to the receptionist's unprofessional demeanor. She appears to consider herself more qualified than the medical professionals I seek. I have been informed that appointments can only be booked on the day, and no future appointments are available. This has resulted in delays that have led to hospital admissions, which could have been avoided with timely medication. Furthermore, I am uncomfortable discussing my medical issues with the receptionist, who attempts to predict the doctor's advice. I do not require her input; otherwise, I would seek her counsel directly instead of a doctor's. It is evident that she lacks the qualifications to prescribe medication or offer medical advice. The NHS is a public service intended to be accessible to all, and the receptionist should not act as a barrier to receiving necessary medical care. Please facilitate a process that allows me to book appointments with a doctor directly, rather than having to explain my life story to the receptionist every time.
Visited May 2023
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