Laurel Bank Surgery
216 Kirkstall Lane, Leeds, West Yorkshire, LS6 3DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad experience
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2024
Aside from their delayed or late feedback regarding a genetics appointment, I had to follow up with them persistently! Today was just the height of it. I called to book an appointment this morning and was told I wasn’t registered with the practice. Note that I just used this service three days prior, which was a Friday. I told the lady from the practice who I was on the call with. She reviewed the records, verified the information, and informed me that they had recently terminated my service due (to information they claimed was received from another service provider totally unrelated, whom I had no interaction with) to a change in my address. I told her I had not moved. Even if this were true, shouldn't the administrator or whoever is in charge verify this with me before abruptly terminating my service with them? It is just all so annoying and frustrating. I have been chasing for months for a referral and more information on a test result. I also can't log on to my NHS app anymore. Some of the doctors with whom I have interacted have been helpful, though but I can’t say the same about the admin team.
Visited September 2024
Review titled Laurel Bank Surgery
Replied on 25 October 2024
I am so sorry that you have had bad experience. If you would like to discuss this further please ring the surgery on 01132953900 or alternatively you can email us on lbs.reception@nhs.net. Parveen Manku Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 13 May 2024
Since registering with Laurel Bank, every single person I have spoken to has been amazing. Every time you call reception or go in and speak to them the ladies there are so welcoming, understanding and caring. Every doctor and nurse I have spoken to has been efficient, listened to me carefully and gone above and beyond to help me out. It really feels like they care, and as someone who has dealt with a lot of surgeries in the past from moving around, it is so refreshing for a GP to be so well run. I would 10/10 recommend this surgery to anyone and everyone.
Visited May 2024
Review titled Laurel Bank Surgery
Replied on 13 May 2024
Thank you so much for your lovely feedback which I will certainly share with the team. We wish you all the best in the future. Parveen Manku (Practice Manager)