Launceston Medical Centre
Landlake Road, Launceston, Cornwall, PL15 9HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No medication
Rated 3 stars out of 5
by Anonymous - Posted on 07 August 2023
On 31st July I requested on line some medication like I normally do. It's still pending. Today I ran out of one of the medications. A couple of weeks ago I had to chase up on some antibiotics for and infection Which started on the Sunday, the antibiotics arrived on the Thursday. The infection having taken hold. I realize last week you were short staffed due to sickness, surely you must have a back up plan when this happens and staff can be called in.
Visited July 2023
Review titled Launceston Medical Centre
Replied on 18 September 2023
Dear Patient, Thank you for providing some feedback regarding your experience. I'm sorry to hear about the problems you have had requesting your medication. I would be grateful if you could e-mail me your details so I can investigate the issue: ciosicb.letterslaunceston@nhs.net Kind Regards, Andrew Yardley - Practice Manager
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Review titled Felt misled
Rated 2 stars out of 5
by Anonymous - Posted on 22 July 2023
Turned out what I thought had been a doctors appt was actually with a practitioner who didn’t tell me their role or that they weren’t a Gp. This information should be made clear
Visited July 2023
Review titled Launceston Medical Centre
Replied on 29 July 2023
Dear Patient, I'm sorry to hear you were not aware of the type of clinician you were booked to see. Our Patient Advisors are trained to direct you to the most appropriate clinician but should make you are aware of who this is. I will check that this is the case. For reference details of our clinicians are available on our website: https://www.launcestonmedicalcentre.co.uk/index.php/all-staff/meet-the-doctors. Please contact me if you would like me to look into this further: CIOSICB.letterslaunceston@nhs.net Andrew Yardley (Practice Manager)