Latham House Medical Practice - Ratings and reviews
Reviews
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Review titled Terrible service
Rated 2 stars out of 5
by Paul Cooper - Posted on 18 March 2024
I filled in a appointment form on Friday morning had no reply so telephoned & was told no one could see me & go to loughborough. I did get a call Monday morning after filling in another form that lasted 3 seconds obviously I didn't manage it as I'm in bed. So tried to call / fill in a form but it was oversubscribed & closed. This is a poor service struggling to cope with an increasing population that will only get worse. If I'd have been able to speak to a nurse Friday it could have been solved
Visited March 2024
Review titled Latham House Medical Practice
Replied on 19 March 2024
Dear Paul, we are sorry to read of this experience. Our online contact form is for routine clinical appointment requests. If you feel you have a clinical concern that needs to be treated on the same day or cannot wait for a routine appointments, we advise patients to contact us by phone as our online contact states we will respond within 48 working hours. If we reach capacity in our on the day service, we are occasionally able to offer patients appointments at the Melton Hospital out of hours service, if these are made available to us. Alternatively, patients will be advised to contact other local care services for same day treatments that cannot wait. We hope this has helped to explain our processes.
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Review titled Exemplary Care
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
The support our family got from Latham House when we were looking after our terminally ill mother at home was extremely good. From the receptionists , the doctors and especially the nurse care co ordinator was excellent. Thank you so much
Visited February 2024
Review titled Latham House Medical Practice
Replied on 13 February 2024
Thank you for sharing this feedback with us at what must be, a difficult time for you and your family. We will ensure that the whole team receive your positive feedback on their support. Best wishes from all of us.
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Review titled Injection in knee
Rated 4 stars out of 5
by Anonymous - Posted on 21 December 2023
It was a once only visit all over in 30 minutes. I am a patient at Syston and was only there for a single injection in and out with the doctor in two minutes.
Visited December 2023
Review titled Latham House Medical Practice
Replied on 09 January 2024
Thank you for sharing your positive feedback. We will ensure this is shared with the whole team. Thank you
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2023
Having been for investigations at hospital I called in to book an appointment to review the test results with a doctor as one of the results came back as likely to be cancer. I was met by an uninterested receptionist who looked like she really didn't want to be there! I was told I could see my own doctor in 7 weeks time or a random doctor in 3 weeks. That's an appalling wait for anyone feeling ill let alone anyone with a serious health condition!
Visited October 2023
Review titled Latham House Medical Practice
Replied on 24 October 2023
We are sincerely sorry to read of your experience. Due to increased demand and significant staff absence we are experiencing longer wait times for some routine GP appointments than we would like to provide. Our aim is to provide a routine GP appointment within two weeks. Immediate or urgent concerns are handled on the day. Please get in touch with us directly if you would like us to investigate your concerns and provide a detailed response.
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 24 August 2023
I went to the doctors this morning and was greeted with a 40 minute wait. This was following a total of 6 weeks waiting for an appointment in the first place. I also had my appointment cancelled 3 days prior. Despite all this I was expecting a satisfactory experience. The doctor I saw told me I had 10 minutes the moment I walked in, which taking into account the 40 minute wait, was unacceptable. He spoke over me the whole time, interrupting me trying to voice my problems before I’d even had the chance to say them. He shut down what I hoped for after suffering for weeks waiting for the appointment, and sent me on a wild goose chase of things to do, overcomplicating the situation which had a simple outcome. He almost seemed like he didn’t believe my problems. He told me all the things I should have done beforehand, which I informed him I had done, to which he ignored and spoke over me again. This doctor was extremely unprofessional and arrogant, clearly offended I’d dared to walk into his room and voice my problems.
Visited August 2023
Review titled Latham House Medical Practice
Replied on 29 August 2023
We are sincerely sorry to read your feedback on your experience at the Practice but would like to opportunity to investigate this for you. If agreeable, please get in touch with us direct to enable us to follow this up. We are sincerely sorry to those patients who have been experiencing a significant delay in accessing their GP for a routine appointment. Our aim is to provide patients with a routine appointment within two weeks but ongoing clinical vacancies, staff absence, public holidays, industry strikes, and increased demand are resulting in significantly longer wait times. The demand on Primary Care services has increased significantly both in terms of the numbers of consultations and the length of the consultations taking place. Along with the increased demand to see GP’s, the complexity of patients’ problems has also increased, which in turn has seen the average attendance to the Practice more than double versus previous years. Various NHS studies show that people aged 50 or over are now presenting with two or more long term conditions which require a complex management from the whole clinical team but largely managed by the GP. This in turn requires more medicine management which can rarely be managed during a typical 10-minute consultation. If clinics are running late, your GP will work to try to reduce this delay by stating the consultation time to try to manage expectations. We are sincerely sorry if this was interpreted in a negative way. We hope to hear from you.
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Review titled A Perfect experience.
Rated 5 stars out of 5
by Don Collins - Posted on 15 August 2023
The Doctor was charming, reasuring and informative,perfect.Seen quickly in and out in less than 15 minutes from arrival
Visited August 2023
Review titled Latham House Medical Practice
Replied on 17 August 2023
Dear Don Collins Thank you for your valued feedback. We are delighted to read of your positive experience of our Practice services. We will share your feedback with the whole team. Best wishes Latham House Medical Practice
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Review titled Incompetent
Rated 1 star out of 5
by Yvonne Hart - Posted on 12 June 2023
Having been admitted to hospital with chest pains I was invited in to have further tests and scans I was told I would be contacted by my GP in a week with the results Nearly 4 weeks later and having called Latham house they still can't give me my results Glenfield have confirmed the results were sent immediately after my tests It's about time the care quality trust got involved This practice is performing as it should
Visited June 2023
Latham House Medical Practice has not yet replied.
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Review titled Waste of time
Rated 2 stars out of 5
by Julian Spong - Posted on 04 June 2023
I used the engage consult option on 25th May 2023 and received an email saying they would reply but not to get back in touch until at least four hours had passed so I rang the next day, 28 hours after sending my request, only to be told they couldn't find my request yet their website says it was seen and had been dealt with. Abysmal service
Visited May 2023
Review titled Latham House Medical Practice
Replied on 13 June 2023
Dear Julian Spong, Thank you for sharing your feedback. We have reviewed your medical record to investigate this confusing message you received. We can see that you submitted an Engage Consult contact on 25 May 2023 at 15:17. We aim to respond to all EC queries on the same day when received before 2pm. From a review of the system we cannot see any response sent to you from the Practice team who reply to our EC contacts. There is an error message which states that a response was unable to be sent, but the task displays a completed status. We are very sorry for your experience and currently do not have an explanation for the messaging you have described. We will continue to investigate this but initial thoughts are this is a system error. Thankfully, we understand that an SMS text message was sent the following day confirming an appointment for you. Thank you again for sharing this experience, we will continue to review this system to identify the problem and rectify it.
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Review titled Great experience
Rated 5 stars out of 5
by Rick Noble - Posted on 09 May 2023
Seen at Minor Injuries Unit. Very professional and knowledgeable staff. Referred to hospital immediately for an operation under general anaesthetic. Op went well great aftercare back at MIU. Thank you Latham House.
Visited May 2023
Review titled Latham House Medical Practice
Replied on 10 May 2023
Dear Mr Noble, Thank you very much for your feedback on your experience of our MIU team. We are delighted to read of your positive experience and your continued recovery. We will make sure your comments are shared with the whole team. Best wishes
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Review titled Great service today
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2023
Walked into minor treatments with my child having been advised to see a doctor by the pharmacist. Was given a phone appointment for the afternoon - thought this was good service. Phone rang 5 minutes later as the nurse could see the symptoms and that we lived out of Melton. As our child needed to be seen she asked me to come back in immediately even thought the phone call had been scheduled for afternoon surgery. Excellent, thoughtful, efficient service Latham House - can't ask for more than that. Thank you.
Visited April 2023
Review titled Latham House Medical Practice
Replied on 18 April 2023
Thank you for your positive feedback regarding your experience of our service. We hope your family are well.