Larwood Surgery
56 Larwood Avenue, Worksop, S81 0HHContact details and opening times
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Reviews
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Review titled Deliberately obstructive/withholding help
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
Spent last week trying to get in touch with a doctor, but they turn the online access off before 9am so if you can't meet their 20 min "opening", you are screwed. It was switched off at 8.55 last Friday, same again today. Then requested a repeat prescription today that is due tomorrow. Receive a text message of great detail, to tell me to try again when it's due but if I have a reason to need the prescription sooner, then reply to the text. Except the reply function is switched off. Honestly, stop being such jobsworths. I asked for it a day early because it takes the best part of the rest of the week to sort it out. They are deliberately doing anything they can to actively avoided seeing/helping and serving the community that they are supposed to help. I will ask for my repeat prescription again tomorrow. After logging in for the 5th morning in a row. It really shouldn't be this difficult!
Visited May 2023
Review titled Larwood Surgery
Replied on 16 May 2023
Good Morning I am sorry to hear you have been experiencing issues using our online service. We do have to turn out Online Access Tool off in a morning, the system opens at 8am and we have to determine on each day the time when medical requests need to be turned off, this to my knowledge has never been after 20 minutes. If for any reason (like clinician sickness) we do have to turn off extremely early there is a message on our website explaining to patients, why. The administration option for our Online Access Tool is available until 5pm With regards to your prescription request, if your medication is early, we are not able to process it, not even just a day, if there was a reason for this being early on your original requests we would have sent this through to a clinician to be authorised. The practice processes repeat prescriptions within 48 hours, we then ask patients to allow 24 hours for your pharmacy to process their part, if your prescriptions are not being made available to you within the 72 hours, please get back to me so we can look in to why. If you would like to discuss anything further please feel free to contact me Thank you, Carrie-Ann White - Team Leader