Langport Surgery - Ratings and reviews
Reviews
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Review titled Shocking service from reception
Rated 1 star out of 5
by Julie Craven - Posted on 11 March 2024
My husband booked an appointment 2 weeks ago to see a Dr urgently he could only get an appointment for the 22nd of March I phoned again this morning to see if they could see him sooner and they had an appointment for 2 days earlier my husband thinks he's got parkinsons and is getting worse daily he's severely depressed and nobody seems to care infact they never actually put him in for the 22nd so goodjob I called back reception don't seem to have customer service skills...shocking surgery
Visited March 2024
Review titled Langport Surgery
Replied on 20 March 2024
I am sorry to hear you have found our service unsatisfactory. We have been unable to locate a patient with this surname and we are keen to understand more about your experiences, so would welcome you to give feedback via our complaints process. This can be found on our website https://langportsurgery.co.uk/suggestions-and-complaints/. Kind regards Charlotte Norris, Operations Manager
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Review titled Diabolical service
Rated 1 star out of 5
by Lorraine - Posted on 20 February 2024
I was left waiting at reception for over 10 minutes before being acknowledged. One employee was behind his window on the phone and the other two windows were closed. And this is a regular occurrence; I’ve witnessed it with other patients many times. The reception staff are so rude and simply ignore people who are waiting. Absolutely shocking service.
Visited February 2024
Review titled Langport Surgery
Replied on 22 February 2024
Thank you for passing on your feedback. I am sorry to hear about the difficulties you experienced when wishing to speak with our reception team. We are currently in the process of investigating ways to improve this element of the service. This feedback is very useful and will be shared as part of our discussions. Kind regards Charlotte Norris, Operations Manager
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Review titled Disfunctional
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2023
When trying to order a repeat prescription that was supposed to have been sent to the local pharmacy. (not practice) It was later on a Friday when I finished work and tried calling to rectify the sitution, got through to reception who told me to call dispensing, I did this only to be told they can't deal with prescription issues and I needed to call back on Monday between 9 and 11.30am, I explained that this was difficult as I needed the prescription for the weekend and I work Monday to Friday 7.30am to 6.15 pm (in a primary health care setting) so I am unable to leave patients to make calls. The online service is awful too. We moved to the area 6 months ago and have had nothing but problems from being told to call 111 after filling in online triage forms for a call back and not receiving it, to not getting test results properly and then being told there was an issue but if I wanted to speak to a Doctor I would need to fill in another form for a call back at some distant future date. I appreciate we are all working hard and that sometimes things don't go to plan but I have yet to have any positive interactions with the practice. I only wish you had more choice of practices as I would happily travel to avoid having to use this surgery.
Visited April 2023
Review titled Langport Surgery
Replied on 27 April 2023
I'm sorry to hear you have found our service unsatisfactory. Feedback from our patients is important to continue to improve what we do. If you would like to provide further details or raise a complaint please follow our complaints procedure found on our website, www.langportsurgery.co.uk/suggestions-and-complaints. Kind regards Charlotte Norris, Operations Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Alice - Posted on 05 January 2023
Always get an appointment within an acceptable time frame. The care I’m receiving at the moment has made me feel reassured and taken care of. Not easy in these challenging times. The experience is always professional, caring and thorough
Visited December 2022
Review titled Langport Surgery
Replied on 10 January 2023
Many thanks for your kind comments and for taking the time to leave us a review. I will ensure it is shared with the team. Best wishes Charlotte Norris, Operations Manager
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Review titled Pharmacy is snowed under!
Rated 3 stars out of 5
by Anonymous - Posted on 23 December 2022
Day before Christmas Eve went to collect my husbands medication. I had dropped off prescription on Monday giving 5 days. Unfortunately no medication can be issued until after holidays as the service can not keep up with need. Please notify patients so that they can organise alternative means- I just went to Langport Boots the prescription was ready in 2 minutes. Please organise a contingency plan- contact patients and notify of the problem.
Visited December 2022
Langport Surgery has not yet replied.
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Review titled NHS at its best despite current backlogs and problems
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2022
I contacted the surgery online on Friday 5th August and by 11.00am, not only had I seen the Doctor, but also had a blood test (conducted by the lovely Health Care assistant trainee) and agreed to a two week referral to Musgrove Hospital. By the end of the day I knew that I would have to increase my iron tablets with a follow up blood test in two weeks, which I have now arranged. In addition the blood test showed that I was at risk of developing Type 2 Diabetes so needed to make some changes to my lifestyle. It is now 13 days (not quite 2 weeks) since my initial Drs appointment and have been seen at Musgrove for a scan and Clinician's follow up for the results of scan, kindly arranged at the same time by the appointments team at the hospital so I would not have to wait for the results which happily turned out not to be anything sinister. All the staff at the hospital were cheerful and efficient and I arrived at 9.30 and by 11.00 I was on my way home. During the time there, I also had my neck examined inside, via a tube inserted up my nose which sounds worse that it was, and out. The whole experience was exemplary. Full marks to everyone!
Visited August 2022
Review titled Langport Surgery
Replied on 19 August 2022
Many thanks for your kind comments and for taking the time to leave us a review. I will ensure it is shared with the team. Best wishes Charlotte Norris, Operations Manager
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Review titled Kind staff
Rated 5 stars out of 5
by Anonymous - Posted on 31 March 2023
The surgery looked after my elderly parents. The staff kindness and care we received was wonderful, especially as the practice is always so busy. We are incredibly grateful to the practice for their care, help and support during a very difficult time.
Visited June 2022
Review titled Langport Surgery
Replied on 04 April 2023
Many thanks for your kind comments and for taking the time to leave us a review. I will ensure it is shared with the team. Best wishes Charlotte Norris, Operations Manager