Langley Corner Surgery
Ifield Green, Ifield, Crawley, West Sussex, RH11 0NFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Sally Gibbons - Posted on 11 August 2023
Since the online booking process has been introduced it makes life so much easier, plus you can put alot of detail on the form as sometimes when you used to see a Dr you would forget to tell them some things. I've used the online booking process three times now and either had a telephone call from the Dr or an appointment on the same day. Very happy with the service and efficiency.
Visited August 2023
Review titled Langley Corner Surgery
Replied on 14 August 2023
Dear Sally, Thank you kindly for taking the time to leave some feedback following your recent visit to the surgery. I have passed your feedback onto the team and it will be reaised at our next practice meeting. Kind Regards Langely Corner Surgery
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Review titled A toughtful and kind GP Practice
Rated 5 stars out of 5
by Simon Margetts - Posted on 03 September 2023
I would like to say how excellent the GP service has been from Langley Corner Surgery. The home visits for my Mum have exemplified everything that is good about the NHS. The visiting doctors have been attentive, kind, empathetic and highly professional. I have nothing but goods things to say about them and the staff at Langley Corner Surgery. Thank you all.
Visited August 2023
Review titled Langley Corner Surgery
Replied on 09 April 2024
Dear Simon, Thank you for taking the time to leave some kind words about the surgery follow your recent interactions with us. Kind Regards The Langley Corner Team
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Review titled Very supportive
Rated 5 stars out of 5
by Gezza - Posted on 15 August 2023
Using the appointment form is not always easy to do due to too many others doing so. But on a very positive note my surgery have been very supportive when I was found to have polymaligia rheumatica, organising blood tests, bone scans, rheumatologist and keeping in contact and monitoring my tapering of steroid medication I am also aware if I have any problems I can contact them for additional help
Visited August 2023
Review titled Langley Corner Surgery
Replied on 16 August 2023
Dear Gezza, Thank you for taking the time to leave some feedback. Im sorry you had issues trying to submit an online form for an appointment but as you say there is a lot of demand at the moment. Im glad the team have been able to help you arrange the right services to support you with your condition. Many thanks, and good luck! Laurence Oliver Practice Manager
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Review titled Terrible surgery
Rated 1 star out of 5
by Nick Corbett - Posted on 20 July 2023
I often get frustrated with this surgery's awful online form system of booking an appointment since introduction, but I did get to see a GP earlier this month for symptoms that are of great concern to me. Understanding a time dependant process maybe necessary, the GP I saw initially made a follow up appointment in 2 weeks (today) to review my progress. Imagine my surprise when I arrived at the surgery to be told that the GP who made the appointment was not even on duty.! I said I would wait and would hope to see another GP now I was here, but I was told they were all fully booked for the rest of the day. I asked if they could book me into the next available slot on any day, as the booking error was not down to me. but they would not help here either. They said my only option was to fill out the online form at 8am the next morning and wait to see what happened..!! This is really poor. In general, this was once a good surgery, it seems now that every effort is made to deny access to a GP. I'm not sure how filling in an online form helps the elderly, those probably most in need of prompt GP support and the least likely to have computer access..!! They seem to spend an inordinate amount of time and effort on `training` at this surgery, I hope some of these many, many hours are spent on basics, like how to use the appointment booking system.!!
Visited July 2023
Review titled Langley Corner Surgery
Replied on 14 August 2023
Dear Nick, Thank you for your review. Im sorry that your appointment was not as expected and please be assured this will be looked into and actioned accordingly. In regards to your comment regarding some patient being unable to use the online form. We do hold back a number of appointments for patients who are unable to use the online service, and they are able to call us at 8.30am. Kind Regards Langley Corner Surgery
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Review titled getting worse
Rated 2 stars out of 5
by Pauline Didcock - Posted on 17 May 2023
I have tried from last Friday and for 3 days this week to get an appointment, set my alarm for 0750 and sat at my computer waiting for 0800 to click over, to be informed 08:01am that all appointments for the day had been allocated! please please! explain to me how this happens in less than a minute of lines opening? when your website "states that lines are open at 0800am for online appointments" - Hopeless!!!!
Visited May 2023
Review titled Langley Corner Surgery
Replied on 14 August 2023
Dear Pauline, Im sorry you have been having issues submitting a request via the website. Sadly we are limited to a specified number of forms each day dependent on the safe clinical capacity on the day. Please be assured we are working in increasing our capacity in order to see more patients each day. Kind Regards Langley Corner Surgery