Lane Ends Surgery - Ratings and reviews
Reviews
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Review titled Impressed
Rated 4 stars out of 5
by Linda - Posted on 23 February 2024
I have just registered with this surgery and I am very impressed. I had quite a few questions I needed help with and have spoken to four receptionists about different things and all of them were very helpful and friendly i also requested an appointment and expected to be told it would be two weeks before I could have one, not so. I was given one on the same day.The doctor couldn’t have been nicer and I felt like he actually cared and I wasn’t rushed at all. Further tests were quickly arranged at reception. Wish I had registered months ago Thank you
Visited February 2024
Lane Ends Surgery has not yet replied.
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Review titled Great practice in hardtimes
Rated 5 stars out of 5
by Phillipene Hayle france - Posted on 09 November 2023
So been with surgery many many year's and have had so many health problems from being very young. And on going. I think the surgery is run by two upstanding doctor's. Also the new receptionist are very good and always do anything they can do to help. So thank you everyone for doing a great job. Under alot pressure as the covid viruse's are still out there. Thanks again keep safe everyone.
Visited July 2023
Lane Ends Surgery has not yet replied.
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Review titled 1st visit
Rated 3 stars out of 5
by Anonymous - Posted on 17 April 2023
Had my 1st ever visit to the surgery today, the doctor I finally got to see was very good explained the situation clearly and was very thorough easy to listen too
Visited April 2023
Lane Ends Surgery has not yet replied.
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Review titled Another blunder
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
Once again called in for an unnecessary appointment! This time for a flu jab when my records clearly show I have already had one. Who on earth is running this place?
Visited March 2023
Lane Ends Surgery has not yet replied.
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Review titled Efficient Practice
Rated 5 stars out of 5
by Dorothy Leeming - Posted on 14 December 2022
Recently I have had several appointments to attend Seen different doctors but all been very good and thorough Also seen a practice nurse today Wednesday 14th December who was very good I have read some of the reviews of patients not very happy with this practice but I personally have always been treated Well by Doctors Nurses and Receptionist
Visited December 2022
Lane Ends Surgery has not yet replied.
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Review titled Flu spray / jab
Rated 2 stars out of 5
by Another frustrated parent - Posted on 30 November 2022
I am still in disbelief that a working medical practice is still short of the flu spray / jab for toddlers. 2 months of ringing up twice a week to find out if it's in. When asked if they can source where may have it they don't help. But will happily sit there with tea and biscuits whilst watching a 90 year old struggle to check in to their appointment. This needs sorting
Visited November 2022
Lane Ends Surgery has not yet replied.
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Review titled A Caring Practice
Rated 5 stars out of 5
by Tracey Knowles - Posted on 05 September 2022
My Father has been a patient there for most of his life and the care that he has received has been first class. The receptionist are always helpful and caring and have always made sure that my Fathers needs are met. The GP's will go to great lengths to ensure the health and wellbeing of their patients and have provided me with so much support over the last 12 months. You certainly get a sense that all the staff genuinely care. Highly recommend
Visited September 2022
Lane Ends Surgery has not yet replied.
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Review titled Front line staff are rude and lack knowledge
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2022
The staff need to read up on the rights and laws surrounding temporary residential registration through the NHS and BMA websites before they refuse patients treatment and tell them to clog up emergency services for migraine and vomiting. It is not patients clogging up and destroying the NHS it is staff at GPs
Visited September 2022
Lane Ends Surgery has not yet replied.
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Review titled Shocking
Rated 5 stars out of 5
by Bethany - Posted on 11 September 2022
Trying to get through to the surgery on the phone is an absolutely nightmare, if you dont get the engaged tone, it just rings and rings and rings (well you get the picture). If you are lucky enough to get through - it is either very easy to get an appointment or no you have to ring back. You used to have appointments available via the digital apps but all that seems to have gone by the wayside for some reason!
Visited August 2022
Lane Ends Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Mary Moss - Posted on 15 August 2022
Had telephone appointment at 8-30 this morning spoke to doctor who invited me in for a face to face appointment at 9-30 same day .Great service from the admin staff to the doctor also went in to see the doctor spot on time well done lane ends surgery on efficient service
Visited August 2022
Lane Ends Surgery has not yet replied.