Lakeside Healthcare Stamford
Lakeside Hthcare Stamford, Ryhall Road, Stamford, Lincolnshire, PE9 1YAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient service
Rated 4 stars out of 5
by Ivy Moore - Posted on 03 May 2024
Had concerns regarding actually getting an appointment, these were unfounded as this was an efficient process. The doctor I saw was friendly, efficient and reassuring. As were all other staff I encountered. I made my appointment via the website.
Visited May 2024
Lakeside Healthcare Stamford has not yet replied.
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Review titled Very satisfied
Rated 5 stars out of 5
by Peter Brett - Posted on 16 May 2024
Friendly listened to me felt comfortable took action were needed examined me Check things like blood pressure discussed past problems that were to do with my consultation on that day highly recommended this doctor and practise very good experience action being take straight away
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 21 May 2024
Dear Peter, Thank you for sharing your experience with the Stamford Surgery. I will share your feedback with the clinician and the whole Stamford Team. Kind Regards Emma Patient Services Manager
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Review titled Another Prescription Error
Rated 1 star out of 5
by Andy J - Posted on 22 May 2024
Once again the Dispensary, this time at the Sheepmarket, have sent me on my merry way with less than half the prescribed medicine I was supposed to receive. Once again I'm on hold on the phone try and resolve
Visited May 2024
Lakeside Healthcare Stamford has not yet replied.
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Review titled Very Helpful
Rated 4 stars out of 5
by Mrs Jay Page - Posted on 02 May 2024
The Doctor was very Kind & Understanding to my situation & very helpful with de-stressing me in my time of need
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 May 2024
Dear Mrs Page, Thank you for taking the time to share your experience at the surgery. I will share your lovely comment with the clinician who treated you and the wider Stamford Team. Kind Regards Emma Patient Services Manager
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Review titled Could do better
Rated 3 stars out of 5
by Anonymous - Posted on 16 May 2024
Queue for a long time to see a doctor and not all that user friendly if you are seriously ill. The actual appointment was fine in as far it met expectations.
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 21 May 2024
Dear Patient, Thank you for taking the time to share your experience at the Stamford surgery. I am sorry to hear that you experienced long wait times when attending the surgery, If you would like to contact me at the surgery, I would be happy to discuss your concerns further. Kind Regards Emma Patient Services Manager
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Review titled So upsetting
Rated 1 star out of 5
by Theresa Thorpe - Posted on 04 May 2024
I went to see the doctor on Friday 3rd may 2024 cause I had a few problems and could never get appointment .we waited til 3.10 to be seen and I told him I had 3 questions for him and told him I can’t seem to get appointment x he then turned round wasn’t interested and said wats the worst I said hip so he said you will need to make 2 more appointments for the other issues I have got . He didn’t even let me explain I have a sore on my foot and wanted to know if it was infected . I also didn’t understand him well enough so it was a good job my daughter in law was there to help x I’m sorry I felt rather sad that he couldn’t see my other things (as it’s a job to get an appointment) I left deflated really x wasn’t happy
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 May 2024
Dear Theresa, Thank you for sharing your experience. I am so sorry to hear of your experience at the surgery. I would like to speak to you about this, Please can you reach out to me at the surgery at your convenience. Kind regards Emma Patient Services Manager
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Review titled Difficult to get appointment practise
Rated 4 stars out of 5
by Kate - Posted on 04 May 2024
Helpful GP appointment the Doctor listened and acted upon my symptoms. The appointment system leaves much to be desired. The app needs checking regularly to ensure it is working correctly, I reported its malfunction to the receptionists and was told it was working, it clearly was not as I and others agreed that they had tried unsuccessfully to log on. A simple check would help. As I was in the surgery I tried to make an appointment for 2 weeks time and was not allowed, I was told to ring up instead another day as their quota had been reached. I don't want to wait on the end of a phone line for 1 hour to likely be turned away.
Visited May 2024
Lakeside Healthcare Stamford has not yet replied.
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Review titled Appointment
Rated 4 stars out of 5
by Gladys - Posted on 03 May 2024
Was easily able to obtain an appointment on line. Didn’t wait to long to go in doctor was very thorough asked lots of questions and took an interest in me
Visited May 2024
Lakeside Healthcare Stamford has not yet replied.
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Review titled Surprised
Rated 3 stars out of 5
by jo keogh - Posted on 04 May 2024
Having previously been unimpressed with the surgery and read about the cqc review process in the local paper I was surprised and delighted by the treatment by the desk staff and the gp who was knowledgeable about my personal history and took time to help come to a resolution of my issue. Very pleased with the level of care that I received.
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 May 2024
Dear Jo, Thank you for taking the time to share your experience at the surgery. I am very happy to hear that you were pleased with your visit to the surgery. I will share your lovely comment with the clinician who treated you and the wider Stamford Team. Kind Regards Emma Patient Services Manager
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Review titled GP Appointment
Rated 3 stars out of 5
by Richard Bird - Posted on 15 May 2024
Rather to my surprise I got an appointment a week ahead by going to the desk early in the day. Had tried Anima but found it clunky and call back system didn’t work. Consultation was friendly and open. I was surprised that the Anima request was not easily available to the doctor who saw me. I felt listened to; issues were taken seriously; and the outcomes were helpful. Not clear how I was to report back on progress. My general feeling was very positive in terms of interaction with the doctor but some doubts about the system.
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 21 May 2024
Hello Richard, Thank you for taking the time to share your experience at Stamford Surgery. I am very happy to hear that the doctor listened to you and you were happy with the outcome. I would like to explain about Anima and the consultation not being available to the clinician who saw you. The details of the consultation do appear in your electronic medical records once the Anima case has been actioned and closed. Kind Regards Emma Patient Services Manager