Lache Health Centre
Hawthorn Road, Lache, Chester, Cheshire, CH4 8HXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly, Caring and Efficient.
Rated 5 stars out of 5
by Nick Wright - Posted on 16 April 2025
I came to this practice after a long time in another very large practice both because it's nearer to my home, (and because I never seemed to see the same person twice there). Being looked after here has been like a breath of fresh air, the staff are all very friendly, exceptionally caring, and very efficient. I feel safe in their hands, and am happy that I'm seeing familiar faces who I now know and recognise, and who are focused on my health needs, rather than many different doctors etc who were strangers to me, (..and who I usually had to go through my entire history with, each time I came in). No such issues here, so I'm a happy patient. Full marks Lache Health centre, and thank you.
Visited April 2025
Lache Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Ashley Garbett - Posted on 24 March 2025
I called the surgery at 1130 today there was 28 people ahead of me, I used the ring back service and received a call back within a hour. I was swiftly offered a appointment for the same day.
Visited March 2025
Lache Health Centre has not yet replied.
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Review titled Very disappointed
by Anonymous - Posted on 25 February 2025
I went to my surgery today for an appointment. I arrived 20 minutes ahead of time. I checked in on the screen as it asks you to do, I sat and waited. My appointment was a gynaecology appointment which I was quite anxious about, after waiting 20 minutes past my appointment time I went to the reception, where an employee who is a friend recognised me and said I’ve just seen a D by your name, which means you did not attend. I said I’ve been sitting waiting, she asked if the nurse would see me, another receptionist came to me & said I would have to rearrange as I did not check in, I said I did check in, she said you did not, the employee who I know said this system is rubbish. I felt the receptionist was blaming me. What a waste of my time and the surgery’s time as the system does not work. The receptionist are there so why do they not check the patients in? I have to say, I was very unhappy.
Visited February 2025
Lache Health Centre has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 22 October 2024
The nurse was really caring and lovely, she talked through everything she was doing and made things as easy as could be.
Visited October 2024
Lache Health Centre has not yet replied.
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Review titled Not helpful
Rated 1 star out of 5
by Maria - Posted on 11 June 2024
I called to explain my elderly mother was in pain and experiencing burning sensations in her legs. I asked for advice about whether she could take more of her pain medication and expected a doctor call back. She then said she didn’t understand what I was asking. Bit bizarre. The receptionist suggested I take her to A&E or call the pharmacist. No offer of a doctor call back or appointment. Worrying a receptionist is triaging like this with limited knowledge and suggesting one extreme or another eg accident and emergency or pharmacist. I thought the priority was to prevent people from going to accident and emergency. Next time we will use 111 so we will at least get a minimum level of medical knowledge and follow up care.
Visited June 2024
Lache Health Centre has not yet replied.
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Review titled Can’t get an appointment
Rated 2 stars out of 5
by Theresa smith - Posted on 01 March 2024
I’ve phoned up today to get an appointment for today 1/3/3024 and not offered an appointment for 2 weeks time which is no good to me as I needed this appointment today got asked if it was an emergency wouldn’t of phoned if it wasn’t an emergency.
Visited March 2024
Lache Health Centre has not yet replied.