Laburnum Health Centre - Ratings and reviews
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Kim furneaux - Posted on 27 April 2023
Receptionists very helpful and could not do enough for me can’t say thank you enough. Dr was very good.
Visited April 2023
Review titled Laburnum Health Centre
Replied on 02 May 2023
Dear Ms Furneaux Thank you for your feedback. I will pass your comments on to our Reception and Clinical Team. Kind regards Linda Franklin - Assistant Manager
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Review titled Urgent Prescription Request
Rated 5 stars out of 5
by Anonymous - Posted on 10 March 2023
I called the surgery in a panic as my husband had run out of his medication. I spoke to the Prescription Officer who calmed me and immediately requested a prescription for today which I will be able to collect from pharmacy at around 1530. So very grateful.
Visited March 2023
Review titled Laburnum Health Centre
Replied on 20 March 2023
Dear Patient Thank you for your feedback. We are pleased to hear that the prescription clerk was able to arrange for you medication to be prescribed for your husband. I will pass your comments to the prescription clerk. Kind regards Linda Franklin Deputy Manager
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Review titled Parking outside Laburnum House
Rated 3 stars out of 5
by Stephen Ridd - Posted on 14 February 2023
Had to take my mother to the practise on the 4.2.23 to have some stitches removed from a head wound. She is 92 years of age has severe copd & terminal lung cancer she is able to moved by wheelchair only. When we parked outside the centre in the very first bay -we went in and was seen very quickly and the staff were excellent. However stunned to see a parking ticket in the post for £60. There is no mention on yr website saying the parking outside is permit parking only - and is for residents. For the sake all of yr new visitors - surely thats something that can be put on yr websire without delay. I now understand that parking is available in Morrisons.surely u dont expect my wife to push a wheelchair that far in her mothers current situation. we have appealed the ticket - but how do u expect them to understand -there just money grabbers.... would welcome yr comments. regards steve ridd
Visited February 2023
Review titled Laburnum Health Centre
Replied on 16 February 2023
Dear Mr Ridd Thank you for your feedback. We are sorry to hear that your received a parking ticket when visiting Laburnum Health Centre. Unfortunately Laburnum Health Centre does not have designated parking. The parking bays in front of the Centre are for the residents of the new housing estate. There are sign post around these bay highlighting the parking restrictions. Following your feedback we have now added a section on to our website highlighting the parking restrictions and we are in the process of putting a poster on the door to highlight this as well. Once again we are sorry that you received this fine and wish you all the best with your appeal. Kind Regards Linda Franklin - Assistant Manager
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Review titled Poor practice
Rated 1 star out of 5
by Brad - Posted on 07 January 2024
Went to the doctor about a shoulder injury, took 4 months to be refered to a specialist. I'm still waiting for a appointment from the specialist. Can not get through to the doctors to find out what's happening, just left to wait and suffer. Since then my condition has worsten, effecting my sleep and my daily activities, as well as my work. Can never get through to the gp to book an appointment, the specialist said when I contacted them that I have to wait. This is unreasonable and patient neglect on a high level.
Visited February 2023
Review titled Laburnum Health Centre
Replied on 11 January 2024
Dear Patient We are sorry to hear you have experience difficulty with your specialist appointment and finding it difficult to contact us. If you would like to write to the practice manager with your full details we will investigate your concerns. Kind regards Shafrul Miah - Practice Manager
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
Tried to get an appointment and can never get through. They don't allow to make other appointments for a different day and make you fill out a form just to try and get an appointment. If I'm super Ill why am I filling out a form just to get an appointment? No other surgeries do this!
Visited January 2023
Review titled Laburnum Health Centre
Replied on 30 January 2023
Dear Patient Thank you for your feedback. We are sorry to hear that you have had difficulty in getting an appointment. We acknowledge that there are times when our phone lines are extremely busy and all available appointments get booked very early. We do regularly look at our appointment system to see if there are ways for us to improve this for our patients. However, due to high demand there are times when this cannot be avoided. We have introduced a system where if patients come in to the surgery to book an appointment and there is no availability we ask the patient to complete a form. This ensures patients confidentiality and enables a clinician to triage the request and book appointments if necessary. If you would like to contact the practice with your details we will respond fully to your concerns Kind Regards Linda Franklin - Assistant Manager
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Review titled Asthma education session
Rated 5 stars out of 5
by Andrew Clayton - Posted on 08 December 2022
Good information friendly professional atmosphere covering all aspects of subject.
Visited December 2022
Review titled Laburnum Health Centre
Replied on 22 December 2022
Dear Mr Clayton Thank you for your feedback. I will pass this on to the team involved in your care Kind regards Linda Franklin Assistant Manager
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Review titled Very helpful and Kind
Rated 5 stars out of 5
by Veronika Bocsi - Posted on 21 December 2022
Everyone is very helpfull and kind. I needed advise on a case of mine and they kindly answered all my questions. It was good to feel they are working with me to get my case sorted and find the best solution for me.
Visited December 2022
Review titled Laburnum Health Centre
Replied on 22 December 2022
Dear Miss Bosci Thank you for your feedback. This will be shared with the practice team. Kind regards Linda Franklin Assistant Practice Manager
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Review titled Great practice minus the getting through
Rated 4 stars out of 5
by Kelly - Posted on 25 November 2022
Can’t fault the doctors but getting an appointment is ridiculous. Phone line engaged constantly finally get through and no appointments to ring back the next day. This does not help the working people that have to work long hours and only able to ring on lunch breaks to find surgery is closed for their own lunch break.
Visited November 2022
Review titled Laburnum Health Centre
Replied on 19 December 2022
Dear Patient Thank you for your feedback. We are sorry to hear about the problems you are having trying to get an appointment. Unfortunately due to high demand there are times when our telephone lines are extremely busy and appointments get booked very early in the day. We have looked into ways that we can improve the system for patients and are in the process of implementing a new telephone system which will inform patients of their place in the queue and will also allow more receptionists to answer calls at anyone time. We hope this will help make contacting the practice by telephone easier. Kind regards Linda Franklin Assistant Practice Manager
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Review titled Absolutely unhelpful reception staff
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2022
I received a text message last week from 'GPSurgery' saying my GP surgery inviting me for a free NHS health check and to book an appointment using the link. As the link expired, the information on the page advised me to contact the GP to book an appointment. The receptionist whom I spoke to was absolutely unhelpful and arrogant. Just didn't want to help, on my face told me that I am not even eligible for the health check and as to why the GP would send a msg to me when I am not eligible. She was extremely rude and shut the phone on my face saying there was no record at all showing that they have sent such a msg. The msg is clearly from 'GPSurgery'. The doctors at the surgery are really good and the reception staff on the other hand are extremely horrible, arrogant and very unhelpful.
Visited November 2022
Review titled Laburnum Health Centre
Replied on 19 December 2022
Dear Patient Thank you for your feedback. We are sorry to hear that you felt you were spoken to in a rude manner by one of our receptionists. This will be passed on to all our reception team and will be discussed in our team meeting. Regarding your text for NHS Health Checks this is an external service and text are sent from the provider of this service not Laburnum Health Centre. Once again we apologise for how this was handled and will raise this with the external agency to ensure they inform us of any criteria changes that are in place so that our reception staff are aware and can advise patients accordingly. If you would like to write in to the practice directly with your contact details we can formally respond to you in more detail. Kind regards Linda Franklin Assistant Manager
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Review titled Excellent practice
Rated 4 stars out of 5
by Claire smith - Posted on 03 January 2023
There is 1 particular GP that in my opinion deserves to be recognised for his outstanding work and support in his work and his commitment to the NHS. I have personally received ongoing support and advice that has really helped and made me feel better physically and mentally.He goes above and beyond to give me advice and support on the issue of the health and wellbeing of myself in a way that is very positive and helpful to me.I have myself personally told him about his excellent practice however I would like to acknowledge him on here. Ty Dr (not sure if I’m allowed to mention your name) .
Visited November 2022
Review titled Laburnum Health Centre
Replied on 04 January 2023
Dear Miss Smith Thank you for your feedback. We are pleased to hear that you are happy with the treatment and advice that you have received from the surgery. I will pass your feedback on to the practice team and ensure that the GP that you are referring to is aware of your kind comments. Kind regards Linda Franklin - Assistant Manager