Knightsbridge Medical Centre
71-75 Pavilion Road, London, Greater London, SW1X 0ETContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Have always been the most unprofessional and very unhelpful
by Jolanta - Posted on 17 September 2024
The first time I contacted the practice they told me to wait for the call from the doctor, in the early morning, however, the call was made at 2.30 and of course, I missed the VM I received from the doctor which was saying I was trying on several occasions and you didn't pick up the phone, I have called back of course after a long wait to be told that doctor will call soon, he didn't call again and same very unpleasant with attitude answer, finally I've received the call 10 min before 6 pm whether I can come to the practice I said yes! As he didn't think I could say yes jut 10 minutes before closing, the answer was oh no the receptionist will leave soon so rebook for the next time. The next time when I managed to see the doctor I confronted the doctor that it wasn't him was the other one, as I wanted to know why they kept making up stories, my experience is an understanding that they really don't care out the patient starting from the reception to the doctors as they have never shown any support they will be opposite. I truly don't understand why nobody investigates this practice, as the service they provide is just the most outrageous and horrible. The following appointment was a doctor's call regarding my blood results the VM I received was your test results just fine. It's just each time I need the doctor's help I just get this most useless attitude. So for the next time, I needed to book an appointment as from my previous experience was impossible to get so the receptionist was shouting at me as always, me that needed to be called first I explained that I had no time to wait for a doctor's call all day, she kept shouting at me that is the rule, however, the doctor called the first time not the late afternoon but morning, I've managed to book an appointment and then after I've tried to book a future appointment at the reception I've got same attitude you need to call on a day its management request, so I have no idea how it will go!!!!!! it will be a long battle before someone will see me, how this is allowed to happen as each time the doctor needs we don't Get help hep but instead, we get attitude and extremely unhelpful service and why still do the same people work at that practice? I can see from reviews that only negative experiences patients are getting. Where should I make my complaint that this practice would be seriously investigated!
Visited September 2024
Knightsbridge Medical Centre has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2024
On every occasion I have found the doctors to be excellent; kind, caring, professional and expert. My partner also consulted with another doctor recently at this practice who was also superb he said. Recently we have had to have increased visits over the last few months consulting with three different doctors, they are all brilliant. Feel lucky to have such a great NHS practice.
Visited April 2024
Knightsbridge Medical Centre has not yet replied.
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Review titled Appalling service and communication skills
Rated 1 star out of 5
by Samuel - Posted on 19 February 2024
After my specialist sent a letter to my GP I was called by the receptionist of the medical centre to have a telephone appointment with my GP. I asked for a face to face appointment instead, as I had other important issues to discuss. The person on the phone said that it had to be a phone appointment, to what I insisted that I really needed to see the doctor in person. After 10 minutes back and forth they refused to book me one, also I was told not to tell them how to do their job. In the end I ended up not being able to book the service I needed and I had to hang up the phone. Simply shocking.
Visited February 2024
Knightsbridge Medical Centre has not yet replied.
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Review titled Appalling practice
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2024
I have so many health issues, I am asthmatic, became obese, back pain etc... With liver becoming more fatty with the time! most of too many different doctors I was seeing to explain to me my issue, were rude, scared of pointing I am sick! I do not recommend this practice.
Visited January 2024
Knightsbridge Medical Centre has not yet replied.
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Review titled Horrific communications
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2023
This practice, with 16k patients and 9 doctors a day, never picks up the phones. Forget emailing them. Front desk staff can be Very rude. Avoid if you can.
Visited December 2023
Knightsbridge Medical Centre has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
I had a sore throat and the GP saw me on the same day prescribing the antibiotics. He also booked a follow up app for the following week. Really impressed with service.
Visited October 2023
Knightsbridge Medical Centre has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2023
Needed an urgent prescription, called the GP and the prescription was immediately sent to my pharmacy - excellent service. Always find the GP's here very helpful
Visited January 2023
Knightsbridge Medical Centre has not yet replied.
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Review titled Appalling receptionist
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
I rarely visit any doctor so am in the surgery only very occasionally. The last two times the head receptionist has behaved very unprofessionally. Today, she was literally badmouthing an absent patient in front me, not caring that I could hear every word of her long story about what a dreadful person the patient is/was. If it had been my mother she was walking about I would have been furious. The doctors are good, the reception staff incredibly unprofessional and without any conscience, particularly since the head receptionist was hired some time ago. An utter, total disgrace to the NHS; and I write that reluctantly as it used to be a good surgery. So sad.
Visited November 2022
Knightsbridge Medical Centre has not yet replied.
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Review titled Absurd and rude doctor
Rated 1 star out of 5
by Anonymous - Posted on 19 November 2022
I arrived with an emergency and was immediately referred to a&e. Doctor couldn’t suggest the nearest hospital and when I was speaking aloud about how I’d get there she rudely said “that’s not my problem” - horrible experience in a very stressful situation. I’ve been a patient for years, btw, but the culture - from the doctors to the reception - has changed beyond all recognition over the past 5 years, the main factor being total contempt for the patient.
Visited November 2022
Knightsbridge Medical Centre has not yet replied.
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Review titled bad telephone system
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2022
totally understand that on a Monday morning it can be extremely busy, but to call up at 8am and to be 6th in the queue and wait 1hr and forty five minutes is disgraceful. All day I wasn't able to get through and only the day after after waiting another half hour i was able to talk to reception, to get a doctor to call me back.
Visited October 2022
Knightsbridge Medical Centre has not yet replied.