Knebworth & Marymead Practice - Ratings and reviews
Reviews
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Review titled Booking system.
Rated 1 star out of 5
by Sue - Posted on 02 January 2024
Decided to ring surgery to try to book an appointment, after Triage system didn't seem to be the correct path. However, after about 10 cycles of the back to back very polite, but too frequent recorded message, directing me back to the 'more efficient' on-line system, I thought I would give it a go. It was only 1220, but the system was closed until 1400. Sorry, but this booking system is rubbish I last dealt with the surgery, when I called in to find out about the Flu & Covid jabs, as no point in ringing. After a brief wait in the Q, I was directed by the receptionist to the pharmacy, as apparently the surgery are not doing any Flu or Covid booster jabs. I was told by the pharmacy that the age has now been increased to 65 for routine Flu & Covid jabs, so I was no longer eligible, but could obviously pay for a Flu jab, but not Covid. At least I now know why I didn't receive the usual text invite.
Visited January 2024
Knebworth & Marymead Practice has not yet replied.
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Review titled Very efficient triage service
Rated 5 stars out of 5
by Wendy - Posted on 29 January 2024
I used the new online triage service today and thought it was excellent: I completed the form around 8:30am, had a text reply in around 30 minutes from my GP and was offered an appointment in the afternoon. I was seen pretty much on-time and the treatment was really good. The GP was very kind, explained exactly the process and organised a follow-up whilst I was sitting there. A really good service. Thank you.
Visited January 2024
Knebworth & Marymead Practice has not yet replied.
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Review titled Frustration
Rated 2 stars out of 5
by - Posted on 11 December 2023
For a start the new phone system and answer phone message is enough to send someone insane!!As much as the gentleman's voice is very nice it really sends you scatty when you have to wait 40 minutes!!I was also cut off at this point which is infuriating!! Now for the main complaint!! I have to have a 3 monthly injection which a nurse undertakes. On my last appointment I was told to book for 3 months time which when asked the Practise said they couldn't go that far ahead. I have phoned and waited several times and have been cut off many of those times! When I have got through I have been told that the reception cannot book an appointment with the nurse - the world has gone mad!! Instead I have to do it online. I thought online meant systems online but there no sessions available!! At no point was I told to go to the Web site and do an e consult form. Consult means to speak to someone but I only wanted an appointment!! I have now finally got an appointment for 17th Jan but was due on Nov 30th!! I really dislike the new system and it is absolutely ridiculous that a receptionist cannot book an appointment. What about the elderly and vulnerable!! If I get ill due to the late injection I will be less than happy and I worry about how many vulnerable people out there are missing out on medical treatment!
Visited November 2023
Knebworth & Marymead Practice has not yet replied.
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Review titled There was no GP
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
I called to see a GP today. Got through and was told to use the online form. This then told me to call 111. So I basically don't have a GP anymore and have had to wait in a hospital for 3 hours to see someone. This building may as well not exist.
Visited November 2023
Knebworth & Marymead Practice has not yet replied.
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2023
I have used a number of different gp practices over the years as I have often had to move house due to work. This practice is poor, a lot of the doctors, nurses and staff are good, but its organisation and a few staff let them down. I won’t reiterate every problem such as their telephone system or all the stages to try to get appointments or asking for repeat prescriptions and not getting all of it. I have been without blood pressure tablets for nearly 2 weeks while on holiday despite requesting all my medication for instance I was only given some medication. A lot of people go to the surgery just because they struggle to get through or their email triage system is clunky and easy for mistakes to occur. It took me 3/4 of a year to get a referral for one ailment using their systems and saw a lot of staff before progress was made. All a waste of the medical staff time as I was pushed from pillar to post doing unnecessary things. There is a litany of similar stories for this practice. I don’t know if it’s because they have too many patients or the management is poor or what but I would recommend you check other practices with better nhs scores. before signing up here. If you are looking to register here the only positives are that they do appear to be trying to improve.
Visited November 2023
Knebworth & Marymead Practice has not yet replied.
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Review titled new online communication system
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
why was total triage/'submit a new request' not available to access at 4:20 today. website states should be 'open' until 5pm. having struggled to communicate effectively with telephone request, tried this new system of online communication - one word rubbish! had a simple request to add to an existing blood test- as required following recent hospital admission (ie gp to check bloods), plus the diabetic nurse
Visited October 2023
Knebworth & Marymead Practice has not yet replied.
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Review titled Online forms a waste of time
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2023
I done as you asked last Wednesday online form to be made an appointment for Thursday, Thursday I get a text to say it had been cancelled and sent to someone else. Friday I get a text to say I didn’t I turn up for my appointment you cancelled. And I’d have to start the process again and that someone would call me back on Friday no call back. I called today Monday at 8am and got told it had been red flagged and some one would call me today. I called back at 5pm to check someone is calling and she told me that I hadn’t called this morning when I quite clearly did I asked to speak to someone higher and she told me she was there by herself and there was no one else to talk to which I believe is dangerous told me I had to go to a and e I don’t need a and e no wonder they are over run. My advice is do not use online forms be careful who you speak to on the phone as they don’t/can’t help anyway. Tell you you didn’t call when you say but calls are recorded you can check told they can’t check. My advice to anyone is call at 8am for on the day appointment because online does work.
Visited October 2023
Knebworth & Marymead Practice has not yet replied.
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Review titled Wouldn't take my dog to this place
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2023
One of the worst practices iv ever come across .you can't even ring up and book an appointment but must do it on line and that is not easy they want you to watch a 5 minute vidio first on how to do it.
Visited October 2023
Knebworth & Marymead Practice has not yet replied.
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Review titled Great new system
Rated 4 stars out of 5
by Anna - Posted on 16 October 2023
The new system, total triage, is great, very efficient. Used twice now, one for an admin query which was resolved in few hours, second was today. Put in a request to see someone at 8.10, had a text at 8.45 advising I had an appointment at 9.45, all staff friendly and helpful, can not fault the new system so far.
Visited October 2023
Knebworth & Marymead Practice has not yet replied.
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Review titled Fantastic quick service!
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2023
I requested and was given a same day appt and saw a paramedic. She was uncertain what the problem was so asked a GP to see me. He was suspicious of the problem, asked the paramedic to contact Moorfields. Within an hour of being home, Moorfields rang asking to see me in 2 days time. Thank you so much to everyone at Knebworth today.
Visited September 2023
Knebworth & Marymead Practice has not yet replied.