Kiveton Park Medical Practice
Kiveton Park Primary Care, Chapel Way, Kiveton Park, Sheffield, South Yorkshire, S26 6QUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled caring and thoughtful
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2023
A welcome and caring aura. Being met by your doctor that adds to the feeling that you are respected. Time for a chat and a giggle. I was surprised and saddened that staff felt demoralised . I'm so glad that I changed to this practice.
Visited July 2023
Review titled Kiveton Park Medical Practice
Replied on 27 July 2023
Thank you for your review. We are pleased that you felt respected by the Doctor. We have always felt that it was more personal if the clinicians greeted the patients from the waiting room, rather than use a computerised system to call them to their room. We are however unsure of your comment regarding staff being demoralised. Do you mean our staff or staff at your previous surgery? As a practice we work hard at looking after our staff and that reflects in our staff retention. Once again thank you for your comments and positive rating.
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Review titled Poor receptionist
Rated 3 stars out of 5
by Martin - Posted on 12 July 2023
I went in to see if it was at all possible for me to have a quick check with a nurse , and before I could explain what it was about I was told that they are all busy ,so I tried again to explain and was told No they are all busy ring in the morning, at this point I again tried to speak and was told Ring in the morning .The receptionist was very abrupt and had no idea what might of been wrong with me ,so I will now ring in the morning and probably be told there are no appointments .For all the receptionist knew I could of been having a heart attack or stroke luckily I wasn't but when you have to tell the receptionist over the phone what's possibly wrong I think it should extend to telling them in person
Visited July 2023
Review titled Kiveton Park Medical Practice
Replied on 19 July 2023
Dear Martin, Thank you for your review and sorry that you feel let down by our practice. We will feed this back to the reception manager and their team for further training, and apologise for this. If you do think your having a heart attack or stroke we would strongly recommend that you contact 999 or go straight to Accident & Emergency as primary care is not the appropriate place to deal with this. If you would like to discuss anything further please contact the practice and we will be happy to speak to you.
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Review titled Wonderful Practice
Rated 5 stars out of 5
by Georgina - Posted on 29 June 2023
Today, I was seen and out of the practice 10 minutes before my appointment time. Excellent Service and it proves arriving early works well.
Visited June 2023
Review titled Kiveton Park Medical Practice
Replied on 03 July 2023
Dear Georgina, thank you for this review and its good to hear you were seen in good time. We do aim to see our patients on time although not always possible, but great that you were seen so quickly.
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Review titled great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2023
My visit was with the practice Nurse, who was a total professional, explained all the procedure that was done during me visit which made me relaxed, and comfortable. and I would recommend the practice to any body, as the experience from entering to leaving the practice was excellent
Visited June 2023
Review titled Kiveton Park Medical Practice
Replied on 03 July 2023
Thank you for these positive comments and that you would be happy to recommend us to other people. I will pass your comments to the nursing team.
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Review titled Practice nurses
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2023
On the two occasions I have had nurse appointments recently I have found them friendly, helpful and knowledgeable. I have been with this practice for over 50 years and always been pleased with the treatment I have received.
Visited June 2023
Review titled Kiveton Park Medical Practice
Replied on 03 July 2023
Thank you for the above comments and I will pass these on to our nursing team and it is good to know you are always happy with our service.
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Review titled Caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 25 May 2023
The team here have been so helpful in looking after my mum and her change in health needs. They are so obliging and caring and I cannot thank them enough
Visited May 2023
Review titled Kiveton Park Medical Practice
Replied on 26 May 2023
Thank you for your feedback which I will pass on to our team, who will continue to support your mum.
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Review titled Fantastic staff!
Rated 5 stars out of 5
by Helena - Posted on 25 May 2023
I’ve always received a warm welcome when visiting Kiveton Park Medical Practice, I find the staff to be extremely helpful and quick to sort out any issues I have. I needed an emergency tetanus shot after being badly scratched by a dog. I phoned on the morning of, the receptionist manager was incredibly understanding of my injury and managed to fit me in to receive the tetanus vaccination within a matter of hours, luckily there wasn’t any need for antibiotics. I had a lovely chat with the Nurse who seemed very informed about tetanus and how it’s transmitted. Thank you for your kind service!!
Visited May 2023
Review titled Kiveton Park Medical Practice
Replied on 05 June 2023
Thank you Helena for your review and we are pleased that you were seem in such a short time frame and sorted with your tetanus jab. I will pass your feedback on to our team.
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Review titled Extremely helpful
Rated 5 stars out of 5
by Anonymous - Posted on 25 May 2023
I have been with this surgery for 24 years and have witnessed lots of changes over that time in the staff. However, one thing that always remains the same is the professionalism, care, consideration, efficiency and kindness of all the staff members at Kiveton Park. I would never consider going anywhere else.
Visited May 2023
Review titled Kiveton Park Medical Practice
Replied on 30 May 2023
We appreciate your feedback and as you say things have changed, particularly the different roles as primary care evolves. Although staff and roles change we still pride ourselves on being professional and caring for our patients.
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Review titled Decent
Rated 5 stars out of 5
by Anonymous - Posted on 25 May 2023
Went in, didn’t have to wait very long, nurse was nice, all good. Receptionists were good on the phone.
Visited May 2023
Review titled Kiveton Park Medical Practice
Replied on 30 May 2023
Thank you for your comments, and we are pleased that you didn't have to wait long for your appointment and that the receptionists treated you in a pleasant manner.
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Review titled Fantastic team and service
Rated 5 stars out of 5
by Natasha Steele - Posted on 01 June 2023
The team at Kiveton have been amazing, reception, nurses and doctors. They have made an incredibly stressful time less stressful, and the level of customer service has been second to none. Thank you all again.
Visited May 2023
Review titled Kiveton Park Medical Practice
Replied on 05 June 2023
Thank you Natasha for your excellent review and it is great to know that the staff have eased your stress.