Kirby Road Surgery - Ratings and reviews
Reviews
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
It is virtually impossible to get an appointment , after waiting an hour on hold I got through to the practise and told them a very concerning discovery about my health to be told that they are fully booked and would have to try again the following week , it’s genuinely like they don’t care
Visited April 2023
Review titled Kirby Road Surgery
Replied on 15 April 2023
Dear Patient We are dismayed to hear that you are dissatisfied with your recent experiences at Kirby Road Surgery. Please email admin.kirbyroad@nhs.net detailing your concerns as well as your contact details, and the Partners will investigate and provide a full response. Kind regards The Partners.
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Review titled Disorganised
Rated 2 stars out of 5
by Anonymous - Posted on 29 March 2023
After never being able to get an appointment on the day, I managed to pre book an appointment on the 24th February for the 29th March. On arrival along with two other ladies that had managed to book in advance, we were told that their was a technical issue and the Doctor we had booked was not in that day! Looks like his day off and been changed without anyone being notified. There is no consideration that people change and re arrange their plans. It would make the practice and the patients life a lot easier if pre booked appointments, came back and left on the day to emergencies only. The current set up does not help the staff or the patience. I have been a patient for over 30 years and prior to covid and the changes it would always be a surgery I could recommend for efficiency, communication and helpfulness.
Visited March 2023
Review titled Kirby Road Surgery
Replied on 29 March 2023
Dear Patient We are dismayed to hear that you are dissatisfied with your recent experiences at Kirby Road Surgery. Please email admin.kirbyroad@nhs.net detailing your concerns as well as your contact details, and the Partners will investigate and provide a full response. Kind regards The Partners. Kirby Road Surgery.
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Review titled Kirby Road Surgery Dunstable Beds
by Anonymous - Posted on 23 January 2023
Kirby Road Surgery, Dunstable, Beds is awful, theres a constant change of staff, mainly doctors, you have to ring on the day for an appointment at 8am and when you do you're immediately in a queue of 10 people or more, you're kept on hold whilst the queue goes down and by the time you get through all appointments have gone! They tell you to ring back at 1pm - where exactly the same thing happens! This us every single day. Its near impossible to get an appointment.
Visited January 2023
Review titled Kirby Road Surgery
Replied on 13 February 2023
Dear Patient We are disappointed to hear that you have been less than satisfied with your recent experiences. If you would like to raise your concerns with the practice, please email: admin.kirbyroad@nhs.net including your full contact details. The Partners will then fully investigate your concerns and respond in due course. Kind regards The Partners. Kirby Road Surgery.
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Review titled Very bad practice
Rated 1 star out of 5
by Anonymous - Posted on 11 February 2023
Unfortunately this practice never has appointment! Always ask to call same day for appointment and thought been on time to call never received the appointment. This is frustrating and disappointing. Although I have lots of health issue but fed up to call them. The staff specifically nurses and receptionist are so rude! They don’t support or help and just ignore
Visited January 2023
Review titled Kirby Road Surgery
Replied on 13 February 2023
Dear Patient We are disappointed to hear that you have been less than satisfied with your recent experiences. If you would like to raise your concerns with the practice, please email: admin.kirbyroad@nhs.net including your full contact details. The Partners will then fully investigate your concerns and respond in due course. Kind regards The Partners. Kirby Road Surgery.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
I have been with this practice for many many years. This surgery does not warrant a 1 star, never ever able to get an appointment, except for a couple of helpful receptionists & nurses, really badly managed. I have now changed to a surgery where they actually see patients, luckily no more remote doctors.
Visited December 2022
Review titled Kirby Road Surgery
Replied on 10 January 2023
Dear Patient We are dismayed to hear that you are dissatisfied with your recent experiences at Kirby Road Surgery. Please email admin.kirbyroad@nhs.net detailing your concerns as well as your contact details, and the Partners will investigate and provide a full response. Kind regards The Partners. Kirby Road Surgery.
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Review titled Terrible appointments system
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2022
I have been a patient of this practice for many years and have always found the staff to be professional, polite and caring. Things have changed in the last couple of years. I appreciate, of course, that they are under pressure and the covid pandemic made changes to the way patients are seen, however, they are still running things as if it were April 2020! It is totally impossible to book an appointment in advance for a routine matter. The only way is to call at 8am or 1pm for an on the day phone appointment. This could be for the least urgent issue but then you are taking an appointment from someone who does have an urgent issue. So many times I have phoned day after day at 8 and 1, to find you are number 30 in the queue and when you reach the receptionist, all the appointments have gone. It’s a crazy system. The receptionists are under enormous strain and it shows, they are abrupt at best, rude and aggressive at worst, interrupting you and talking over you on the phone and asking for detailed information about your reason for calling. This really should be only discussed with a dr. There are also times when it might might be useful for a dr to actually see their patients, a phone call does not always suffice. During a rare face to face appointment, one of the practice nurses rolled their eyes and sighed when I asked if I could ask a question, I then said it didn’t matter as I could tell they weren’t interested. I was ushered out with a slammed door behind me. Literally the only saving grace is that if you can ever get to see one, the doctors are professional and invested in helping you. But it is impossible to overstate how difficult it is to get to speak with a dr let alone actually see one!
Visited October 2022
Review titled Kirby Road Surgery
Replied on 11 November 2022
Dear Patient. We are dismayed to hear that you are dissatisfied with your recent experiences at Kirby Road Surgery. Please email admin.kirbyroad@nhs.net detailing your concerns as well as your contact details, and the Partners will investigate and provide a full response. Kind regards The Partners. Kirby Road Surgery.
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Review titled Try getting an appointment! Their system is shocking.
Rated 2 stars out of 5
by Anonymous - Posted on 20 September 2022
This surgery has a very bad appointment system. To see a doctor, you can only phone 8 o’clock in the morning for a morning appointment or at 1 pm for an afternoon appointment on that day. If you’re off work that’s fine and don’t mind being on hold for ages, but if you are not so ill that you can go to work but still need to see a doctor for something that is not urgent, you cannot make an appointment for any time in advance. If you work in a school, for example, you can phone in the morning, be one of the very very lucky ones to actually get an appointment after having been on hold for about 20 minutes plus, but then it is not possible to just tell work you won’t be in later as classes have to be covered etc. It must be the same for any other workers that cannot just drop everything to go to the doctors for a short while - for example driving examiners, firemen etc. There are no opportunities to make doctor appointments in advance - you can to see a nurse though. When you’re there, the surgery is fine but it’s almost impossible to get there in the first place. Something needs to change. It took me five attempts to get an appointment… I don’t work on Tuesdays so am only able to try and get an appointment on that day. Therefore, it took me well over a fortnight to get to see a doctor. This system is crazy… it is no wonder that the hospitals A & E depts are so busy - people are unable to get an appointment at their GP so they go to A & E.
Visited September 2022
Review titled Kirby Road Surgery
Replied on 11 November 2022
Dear Patient. We are dismayed to hear that you are dissatisfied with your recent experiences at Kirby Road Surgery. Please email admin.kirbyroad@nhs.net detailing your concerns as well as your contact details, and the Partners will investigate and provide a full response. Kind regards The Partners. Kirby Road Surgery.
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Review titled Difficult to see a doctor but excellent doctors
Rated 3 stars out of 5
by Anonymous - Posted on 11 August 2022
Yes its very hard to get an appointment but once I spoke to a doctor I was super impressed with the empathy and clinical expertise. I was not rushed through the appointment. I think they are doing a great job under incredible pressure.
Visited August 2022
Kirby Road Surgery has not yet replied.
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Review titled Unable to make appointments, awful service
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2022
Having been with the practice for over 40years, the service now is disgusting. You can never get an appointment, you cannot book appointments for the next week unless it is a blood test. When a telephone call is booked for the GP, sometimes they don't ring and other times they ring back, give you 4 rings and then hangup. Who can answer a mobile in 4rings!!! Even when a nurse practionier rang my husband regarding an issue from November last year, she had not read his notes to see the problem has been resolved. You can no longer make appointments on line, very helpful when you are working. You go to the surgery to complain that you have been trying to get an appt to be told you cannot make an appt in person, you need to phone in. How can you phone in when you need to hold on the line for well over half an hour to be told, all the appts have been gone. Have we got that many sick people in Dunstable!! I could not tell you who the doctors are any more as I never to go up to the surgery, I don't even know who I have got now as my GP as my original doctor retired a few years ago and then I have been moved around the surgery each time one retires. This appointment system needs to be reviewed and addressed. I feel I should not have to go to the "GP surgery" at the hospital when my own in the town but it looks like this is the only option left. Fingers crossed when the new hub opens in the town, we see a big improvement in the system. I would love to move surgery but unfortunately I am unable to so I will have put up with this appalling service. Finally, fortunately my husband and myself are well people so we only need the service infrequently however when we do, it would be good to get an appointment when we need to. Kirby Road please look at your systems and try to improve them.
Visited June 2022
Review titled Kirby Road Surgery
Replied on 08 December 2022
Dear Patient We are disappointed to hear that you have been less than satisfied with your recent experiences. If you would like to raise your concerns with the practice, please email: admin.kirbyroad@nhs.net including your full contact details. The Partners will then fully investigate your concerns and respond in due course. Kind regards The Partners. Kirby Road Surgery.