Kingswood Surgery
Hollis Road, Totteridge, High Wycombe, Buckinghamshire, HP13 7UNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Online nonsense
Rated 2 stars out of 5
by Alan - Posted on 15 August 2022
I have been told by Kingswood that the crazy online, so called, appointment system is coming to all practices. If this is true the NHS needs to rethink it urgently. For a start it’s not and appointment system, it’s no more than first contact triage. If you are feeling ill or concerned about something it just adds to the stress or anxiety you may have. It has made Kingswood even worse to deal with. I am sure lots of patients can be time wasters but we shouldn’t all be tarred with the same brush. It should not be so difficult to see a doctor/nurse. Patients should come first, not the practice.
Visited August 2022
Kingswood Surgery has not yet replied.
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Review titled Avoid
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2022
What the hell is going on with these so called doctors it’s a joke! You ring the surgery for an appointment to find out your 22 in the cue it’s been the same for years they say they are waiting for a new phone system I was told that over a year ago! The system there clearly not working I think it’s time you had a staff meeting and updated the staff on how to be polite after all you tell us before we get to the cue!! And if your not dead when u get to speak to the receptionist you are told all appointments are fully booked and to call back at 2.pm It’s a complete joke I really feel for all the G.P.S and the receptionist that work in that place whoever came up with that idea deserves to be sacked! Please get it sorted otherwise there is gonna be a death on your hands
Visited May 2022
Review titled Kingswood Surgery
Replied on 27 June 2022
Thank you for your feedback, We are currently are still awaiting for the new telephone system to be installed, due to all practices in the area awaiting this the lead time for this has been quite long. We are also just in the process of signing off an online triage system for patients to be able to request appointments online, we are very aware of the access issue patient are currently having but due to all surgeries in the area having the same problem things are taking longer to be installed. I would be happy to look into your issues further if you could email complaints.kingswoodsurgery@nhs.net with your name and date of birth. Thank you Kind Regards Ciar Munn