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Kingsway Surgery

30 Kingsway, Waterloo, Liverpool, Merseyside, L22 4RQ

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Patient ratings and reviews

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Reviews

Displaying 1 to 2 of 2

  1. Review titled Nice people

    Rated 5 stars out of 5

    by john richard Jones - Posted on 19 February 2025

    Itook my wife to the practice yesterday she is very frail the staff were so kind and understanding went out of their way to accommodate us both. Very friendly and made us welcome making sure we were comfortable doctor was brilliant very thorough and explained his thoughts and diagnosis so that we both understood him Thanks everyone

    Visited February 2025

    Report as unsuitable

    Review titled Kingsway Surgery

    Replied on 19 February 2025

    Dear Mr Jones, Thank you for taking the time to share your feedback. We're happy to hear that both you and your wife had a positive experience with our team. We strive for friendliness and efficiency, and it's wonderful to know we achieved that during the visit. We appreciate your feedback and we look forward to serving both you and your wife again in the future. Kind regards Kingsway Surgery

    Report as unsuitable


  2. Review titled Awful receptionists.

    Rated 1 star out of 5

    by Mick - Posted on 17 June 2024

    Disgraceful service from busy body receptionists asking for information they don't need in order to assess whether they believe you need a doctor or not. They try and trick you when you ask for an appoint with a "doctor" they try and give you a medical prationioner instead. Also if you are a man know that your problems aren't as worth while as women's or children's problems. As on Monday the surgery is referred to as men don't matter Mondays. After spending 10 minutes on hold today I was told I couldn't see a doctor because all the appointments was reserved for women and children. This was by a very snotty woman called ann. If you have the misfortune of having to deal with this lady i send my deepest condolences. What's going on NHS don't we have equal rights?

    Visited June 2024

    Report as unsuitable

    Review titled Kingsway Surgery

    Replied on 19 June 2024

    We apologise for the negative experience you had at our GP surgery. We take patient feedback seriously and strive to provide a welcoming and professional environment. We would like to speak with you further about your experience to better understand how we can improve. Please contact us directly to schedule a telephone call with one of the managers. We appreciate your feedback and want to ensure that you receive the best possible care. Regards Kingsway Surgery

    Report as unsuitable