Kingsway & Bramingham Surgery
Kingsway Primary Care Centre, 385 Dunstable Road, Luton, Bedfordshire, LU4 8BYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled practice
Rated 1 star out of 5
by Jayesh Shah - Posted on 23 August 2023
what an aweful experience with this practice, been calling them since 8 am in the morning and waited for almost 2 hrs and still no responce again called this afternoon and waited for almost 40 mins and still no answer. all I wanted was a cream that my brother who is pharmacist and a doctor recommended to get for my finger The service is absolute rubbish .
Visited August 2023
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Jayesh Thank you for taking the time to feedback about your experience contacting the practice. I am sorry to hear that this did not meet your expectations. Since posting your review, Kingsway Health Centre is now part of Kingsway & Bramingham Medical Centre and we are working hard to improve our patients' experience. Our Patient Participation Group is looking for new members and I hope that you will consider joining in order to help shape and improve our services? Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust
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Review titled Brilliant service
Rated 5 stars out of 5
by Claire Hills - Posted on 06 June 2023
I got there five minutes before my appointment and was seen more or less straight away, the lady who done my scan was really helpful, friendly, lovely and took time to tell me what was happening
Visited June 2023
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Claire Thank you for taking the time to feedback about your experience today. I am pleased to hear of your positive experience at Kingsway Health Centre. Since posting your review, Kingsway Health Centre is now part of Kingsway & Bramingham Medical Centre. Our Patient Participation Group is looking for new members and I hope that you will consider joining in order to help shape and improve our services? Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust
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Review titled Extremely competent practitioner
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
The scanner was extremely reassuring, competent and empathetic towards me. She answered all questions that my husband and I had and we left feeling very happy and relieved in comparison to what we have felt from other scanners and visits in different surgeries. The surgery itself had no idea that I was booked for a scan and appeared very disorganised, however the lady who attended to me was very competent and would recommend the practice for the procedure I came for.
Visited June 2023
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Patient Thank you for taking the time to feedback about your experience today. I am pleased to hear of your positive experience at Kingsway Health Centre and thank you for your feedback about arriving at the surgery. Since posting your review, Kingsway Health Centre is now part of Kingsway & Bramingham Medical Centre. Our Patient Participation Group is looking for new members and I hope that you will consider joining in order to help shape and improve our services? Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust
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Review titled Fabulous service
Rated 5 stars out of 5
by Gina Louise Lilley - Posted on 06 June 2023
I was unavoidably delayed to my scan appointment, but rang to inform that I was 5 minutes away. I waited a short while having been directed by a polite receptionist. The young lady who conducted my scan was polite, friendly, very smiley and informative. I couldn't have wanted a better experience. Excellent facility, clean, tidy and bright. Good parking too.
Visited June 2023
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Gina Thank you for taking the time to feedback about your experience today. I am pleased to hear of your positive experience at Kingsway Health Centre and the facility. Since posting your review, Kingsway Health Centre is now part of Kingsway & Bramingham Medical Centre. Our Patient Participation Group is looking for new members and I hope that you will consider joining in order to help shape and improve our services? Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust
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Review titled Bad behaviour staff
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Totally wrong information about this surgery I have bad experience for making a appointment last for days continue I’m calling 8 o’clock in the morning and 10 o’clock staff response me don’t have any appointment and specially staff have very bad behaviour with patients
Visited June 2023
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Patient Thank you for taking the time to feedback about your experience today. I am sorry to hear that this did not meet your expectations. Since posting your review, Kingsway Health Centre is now part of Kingsway & Bramingham Medical Centre and we are working hard to improve our patients' experience. Our Patient Participation Group is looking for new members and I hope that you will consider joining in order to help shape and improve our services? Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust
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Review titled Lovely nurse
Rated 5 stars out of 5
by Frances Mitchell - Posted on 06 June 2023
Very professional nurse who carried out my scan. Made me feel comfortable and relaxed. She explained everything to me throughout
Visited June 2023
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Frances Thank you for taking the time to feedback about your experience today. I am pleased to hear of your positive experience at Kingsway Health Centre. Since posting your review, Kingsway Health Centre is now part of Kingsway & Bramingham Medical Centre. Our Patient Participation Group is looking for new members and I hope that you will consider joining in order to help shape and improve our services? Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust