Kingsteignton Medical Practice - Ratings and reviews
Reviews
-
Review titled Great team practice
Rated 5 stars out of 5
by William Thorne - Posted on 18 April 2024
Having received diagnostic expertise, multiple treatments and advice from at least 9 clinicians - doctors, nurse practitioners, nurses and HCAs over the last 2 months I have been impressed by how they have done their best to accommodate my needs, prescribed medication and delivered care which is gradually solving my problems. Thank you to the whole team who have done a great job so far.
Visited April 2024
Kingsteignton Medical Practice has not yet replied.
-
Review titled Terrible Service
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2024
Called for an emergency app only to be told by receptionist that the paramedic said severe and agonising back problem isn't an emergency yet I can barely move. A paramedic isn't a dr! Also on previous calls I was given an ultimatum either I book for a phone call for pain relief or a face to face to find out the cause of my problem, can't have both!! I have been with this surgery for 14 years and this is the worst experience ever. Stop blaming the government for receptionists/paramedics who think they play god! Absolute jobs worth! I can actually see why unfortunately they get abuse. Someone in pain and they don't want to help. Even 111 and torbay hospital was disgusted by their behaviour. Shame as I most of the Drs are great. Gutted the former receptionists have gone. Much more efficient then!
Visited March 2024
Kingsteignton Medical Practice has not yet replied.
-
Review titled Aweful practice
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2024
You can’t even get through on the phone before they used to have a system where you could ring and they had a queueing system now they only have an automated message telling me that they are too busy and call back later. I can’t seem to get An appointment, I will probably have to be so ill that I am hospitalised before I can be seen to. When it could’ve been simply rectified by just being given some medication. I know it’s probably not the medical practices fault but actually the government should give them more money so that they can have technology and the correct amount of staff for that medical practice.
Visited March 2024
Kingsteignton Medical Practice has not yet replied.
-
Review titled You must sort the phone system
Rated 3 stars out of 5
by Judi Hutchison - Posted on 28 March 2024
I had this trouble a few weeks back, whenever I rang I was within seconds cut off so I ended up travelling to the surgery. Today the same thing happened so I went onto the website and rang the number from there. I was 9th in the queue but when I got down to 3rd in the queue I was cut off. I tried again and was 7th in the queue but again when I got down to 2nd in the queue I was cut off again. This problem should have surely been solved by now. This is not days but weeks. When I did visit the surgery last time I had to wait quite a while in the queue .No problem! But all the time I was there the reception phone never rang once. You are obviously paying for a vital service that is not working while patients are frustrated and often worried because they can’t contact the surgery. On the recorded message it says if cut off or have problems you will do your best to get back to whoever is ringing. That doesn’t happen either.
Visited March 2024
Kingsteignton Medical Practice has not yet replied.
-
Review titled A great service
Rated 5 stars out of 5
by William Thorne - Posted on 02 March 2024
I was impressed by the flexibility available to provide an unexpectedly extensive service at a normal appointment when circumstances required it. Always a professional, friendly and reassuring service which helped me immensely.
Visited February 2024
Kingsteignton Medical Practice has not yet replied.
-
Review titled Poor communication
Rated 3 stars out of 5
by Anonymous - Posted on 11 January 2024
I was not told I needed a GP review before continuing my repeat medication. I was not told that my prescription request had been rejected by the pharmacist. When I queried it, I was then not told when the GP rejected the prescription request also. This has led to a break in my treatment which I am concerned will have a detrimental effect on the treatment success.
Visited January 2024
Kingsteignton Medical Practice has not yet replied.
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
After waiting 2 weeks to speak to a doctor on the day I was expecting the call from the doctor I received a call from someone at the surgery saying he wasn’t going to speak to me.
Visited January 2024
Kingsteignton Medical Practice has not yet replied.
-
Review titled Appointment
Rated 1 star out of 5
by Nigel Andrew Weymouth - Posted on 29 December 2023
I'm trying to get an appointment to see a Doctor, feeling pretty sick I can't even phone and make an appointment the web site is a fars, why employ secretary's all I want is to see or speak to a Doctor,why make it so complicated
Visited December 2023
Kingsteignton Medical Practice has not yet replied.
-
Review titled Worrying, lack of patient care
Rated 2 stars out of 5
by Anonymous - Posted on 06 October 2023
Takes over 40mins to answer the call. No one contracts you to see how a new medication is going (for a child) & just keep issuing repeats even though you are requesting this medication every week to 2 weeks. Called to discuss if the numbness & tingling in the arm, is it a aside affect when using the medication? to be told the next appointment is mid November (6th October called). Over a month.
Visited October 2023
Kingsteignton Medical Practice has not yet replied.
-
Review titled Fantastic team and surgery
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
The team and the surgery here are fantastic when you get see someone. Its really difficult to actually get and appointment. Your triaged on the phone which I understand i helpful but its not what i want and i don’t feel that’s Paitient centred care.
Visited July 2023
Kingsteignton Medical Practice has not yet replied.